The L-mobile field service management solution is not only the ideal addition to Sage xRM, but it can also be used as a completely stand-alone service solution if desired. The L-mobile Service module enables you to implement an end-to-end mobile and digital service process.
Just like in Sage xRM, all contacts and address information and all customer master data can be stored and viewed. When the customer calls, the support team will initially provide assistance over the phone to solve the problem. First, the support team creates a service request in the system for this purpose. If it becomes clear that a service technician is needed on site, the service request can then be easily converted into a field service work order. Here it is possible to provide service technicians with all the important information they need, such as construction plans of the system, as a document attachment. Predictive maintenance can also be incorporated. Devices and systems are thus monitored at all times and malfunctions are reported. This enables early intervention in the case of malfunctions and minimizes downtime.
The graphical planning board can be used to plan previously generated field service work orders based on efficient routes. The planning board displays service technicians with previously established qualifications, a practical map view, capacity levels, and upcoming orders. As soon as the field service work order is scheduled, it appears in the service technician’s mobile service app. The service app can also be used offline, which means that service technicians are able to complete a field service assignment in full, even without an Internet connection. All important information, such as the calendar, today’s assignments, future assignments, and overdue assignments, is displayed together in a practical dashboard. A practical search function is also available here for accessing customer and machine data. The service technician can also use checklists, document notes and photo proof, request the restocking of the necessary material, and much more. Finally, the service technician carries out their field service assignment and stores all the relevant data digitally. At the end of the assignment, the technician generates a digital field service report and the customer can then sign it digitally. The report can then be sent to the customer by email.
Furthermore, L-mobile service can also be linked to other useful technologies such as augmented reality. This enables remote support to be provided with the aid of tablets and smart glasses. It means that an expert provides help and instructions to repair the system from a remote location. Repairs and maintenance work can thus be handled remotely in a short space of time, keeping travel expenses to a minimum.
With L-mobile sales, it is also possible to maintain sales projects and orders on a mobile basis in the digital sales app. L-mobile sales is an extension of L-mobile service and features the same familiar interface. The L-mobile sales software solution supports field service personnel with the management of relevant customer data, which can be accessed at any time on a mobile basis. In addition, price and discount campaigns can be conducted, quotations created, sales orders entered, and digital signatures obtained.
