INOTEC Sicherheitstechnik GmbH
INOTEC Sicherheitstechnik GmbH is a leading manufacturer of emergency and safety lighting. The company sets new standards globally with modern, innovative, and high-quality products “made in Germany”. These include green emergency exit luminaires as well as safety luminaires and battery systems for emergency power supply.
In the case study, you can read how INOTEC uses L-mobile service to implement efficient customer service management and to process field service work orders on a completely mobile and digital basis.
In addition to L-mobile service, INOTEC also uses L-mobile warehouse and L-mobile sales, thus realizing the end-to-end digitalization of warehouse management and field service operations.
Digital Processes with L-mobile sales, service, and warehouse at INOTEC
With sales departments at four different locations and their own in-house service technicians, the company provides a well-positioned sales and service network for its customers. Customer management and mobile order processing are of crucial importance to INOTEC, as this ensures the quick and efficient handling of quotations and processing of sales orders.
The L-mobile sales software solution enables efficient sales work. Thanks to integrated CRM, customer data can be stored and processed securely and error-free. This results in customer-focused and proper order processing and enables field service staff to prepare for the customer visit and handling of the order.
Good customer service management is extremely important for INOTEC, as the company must be able to provide a fast response for all systems. To do this, staff in the office create one or more mobile field service work orders in the L-mobile field service management software. The system uses the ZIP code to determine which technician is best placed to handle the order and the order is then forwarded to the mobile end device of the designated technician.
The service technician can arrange an appointment with the customer via their mobile end device. With the help of the service planning software from L-mobile, all those involved in the project have the necessary information about the field service assignment.
Thanks to the digital warehouse management solution with L-mobile warehouse, INOTEC Sicherheitstechnik GmbH has been able to streamline its warehouse processes significantly. In addition to shortening process routes and reducing incorrect postings, the mobile warehouse management solution has enabled the implementation of digital replenishment control where necessary.
Mobile replenishment management now ensures much faster and error-free material flow between production and the warehouse. Digital replenishment control enables the early detection of stock reaching its minimum quantity, and replenishment can be requested on a mobile basis.