Transparent, Clear, and Easy to Use: Digital Order Processing with L-mobile service

Manage all aspects of your order management in field service management in a single centralized system. The L-mobile service mobile service solution provides centralized order processing and management for greater transparency and improves information exchange in customer service.

The connection between L-mobile service and your ERP system saves you valuable time because you do not have to enter all the order information for a service call twice. The field service management software provides the tools your service technicians need to optimally prepare for their service calls, including order entry, detailed service history, and management of maintenance contracts.

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Create field service orders, manage maintenance contracts: Order processing as the basis for successful field service management

Installations, repair work, or maintenance appointments: the goal of an efficient order processing system is to carefully coordinate all of these steps and ensure smooth order processing at the customer’s location. Top-quality customer service therefore relies on office staff being able to work quickly and, above all, accurately. Such an approach is the best way for you to provide technical field service staff with all the detailed information they need to handle service calls.

The connection between L-mobile service and your ERP system ensures that all information for a field service order is always up to date, including customer and machine data, materials, and checklists. Digital order processing in L-mobile service thus ensures the transparent and seamless flow of information during the entire service process—from order entry right through to the final invoice.

L-mobile service, Field Service Management Software, digitale Auftragsbearbeitung, Serviceaufträge und Wartungsverträge im Kundenservice verwalten

Functions for digital and efficient order processing with L-mobile service

With digital order processing in L-mobile service, your service team in the office can easily create service requests and repair orders and input all important information during initial contact with the customer. Moreover, your service team also has access to individual order templates, a transparent service history, and the ability to manage maintenance contracts.

Creating field service orders Management of service contracts Detailed service history Use of templates Orders with service objects

Digital order processing: Create and process installations, maintenance work, or repair orders

Simple and transparent order management for top-quality customer service

Digital order processing in the L-mobile service field service management software gives your service staff two options for handling customer problems.

Service requests

Customer support can offer a solution to the reported problem during initial contact with the customer on the phone or by email. A service technician is not required.

Field service work orders

The problem reported by the customer is too complex to be fixed by the support team over the phone. A service technician is sent to the customer to carry out repair, installation, or maintenance work.

All details of a service request at a glance
If a customer issue requires the help of a service technician, a service request can be easily converted into a field service order
Transparent and filterable overview of all field service orders in the system
Recorded work hours and all other information for field service orders at a glance

A service request can be processed and completed independently by the office staff in L-mobile service. If a service technician is still needed, a service request can be converted into a field service order with just a click. If it becomes clear during a customer call that the problem is complex, a field service order can be created immediately in the field service management software. L-mobile service thus facilitates flexible order processing.

Once a field service order has been created, it can be processed at any time and supplemented with additional information. Then during the service process, this data is available to dispatchers in the digital planning board and to field service staff via the mobile service app. End-to-end transparency makes it easier for your service team to always provide customers with accurate, up-to-date information about their order status and to ensure efficient order processing.

Simple order processing through the digital management of service and maintenance contracts

For automatically generated service calls based on maintenance cycles

Detailed information on the contents of the service contract
Individual maintenance schedules can be set up in each service contract.
The service contract contains an overview of all maintenance orders that have already been automatically generated

Depending on which machines or systems are in use, regular maintenance must be performed at the customer’s location in order to ensure the proper functioning of this equipment. To improve order processing for these recurring service calls, maintenance contracts are concluded, which can be easily created and managed in L-mobile service.

Managing your maintenance contracts in L-mobile service allows you to plan in advance the appropriate maintenance measures. This way you can ensure that the right resources are available at the right time. After all, efficiently planned maintenance procedures reduce downtimes for your customer’s systems and also minimize stress and unnecessary expenditure within your field service management.

For even more efficient order processing, L-mobile service does some of the thinking for your team. Fixed maintenance intervals are defined in the maintenance contract, which your service technicians must then accommodate. When the next appointment approaches, L-mobile service automatically generates a maintenance order, which includes all the necessary information. This drastically reduces the risk of forgetting a service call in the heat of the moment. In addition, the amount of work involved in order processing is reduced and technical field service staff can work smoothly at the customer’s location.

Detailed service history for previous service calls

Totally transparent order processing in your field service management

A detailed service history that includes all previous field service orders and service requests can be viewed in the customer master data

To increase transparency in order processing and in field service management as a whole, it is very helpful to document previous service calls and interactions with customers. This simplifies and accelerates the resolution of recurring malfunction notifications. Through detailed service histories for every customer, L-mobile service supports order processing for precisely this scenario.

You are provided with a complete overview of all related service requests or field service orders in the customer master data. Information such as the current order status, creation date, priorities, internal responsibilities, and the order type can be viewed at a glance. If required, corresponding processes can be directly opened with just a click. This makes it possible to precisely track which activities were carried out for your customer, by which service technicians and at what time. Overall, this results in significantly greater transparency in order processing and a seamless flow of information during the entire service process.

Field service order templates speed up order processing

Save time with predefined templates for maintenance and repair orders

Create any number of individual templates for your field service orders
Order templates can predefine information such as priorities, assigned employees, or which skills are required to perform the order
Also set up any number of templates for service requests
Define basic information for standardized service requests in advance

Repairs of individual machines, recurring maintenance work, or installations often require the same work processes. This provides great potential to reduce administrative work in order processing.

L-mobile service lets you create any number of order templates for various order types. You can save a lot of time when creating new field service orders, especially for high order volumes in field service management. You can also define suitable templates for service requests. This lets your service employees fully focus on communicating with customers as they can create a new service request or field service order during a call without a lot of effort or distraction.

Machines and devices grouped into service objects

For a better overview and simplified order processing

Overview of all consolidated device history records in the service object

For optimized order processing, it can make sense to group together individual device history records for different machines and consolidate these. This makes it easier for the service team to maintain a complete overview of all devices, especially in the machine and plant engineering sector.

L-mobile service also offers the right solution for this task. Various device history records can be consolidated into what are called service objects. If, for example, a new repair order has been issued for a large production facility that comprises numerous individual machines, service objects offer a very decisive advantage. Rather than assign each machine to the order, a very time-consuming process, you only need to select the appropriate service object with one click—and all machines from the entire system have been associated with the repair order. This saves an enormous amount of time in order processing.

Deployment planning in real time: Automatic data exchange through ERP integration of L-mobile service

L-mobile service, Field Service Management Software, ERP-System, ERP Integration, Schnittstelle, Anbindung von L-mobile service an Ihr ERP-System

Transparent and centralized management of field service orders and maintenance contracts plays an important role in top-quality customer service. Even more important is making sure your service team has access to all necessary information at all times to efficiently and promptly handle incoming customer service requests. By connecting the field service management software to your ERP system, you can manage all master and transaction data from the ERP solution in L-mobile service. Errors associated with manual data transfer are avoided and order processing is accelerated.

Download our free whitepaper to learn more about how you can connect L-mobile service to your ERP system. The paper also gives you the most important information about our standard interfaces, and additional information about how to successfully integrate both software solutions.

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Goals that you can achieve with digital order processing

Improved traceability

More efficiency in order processing

Always have the latest status updates

Centralized access to all order data

Paperless workflow for service staff in the office

Reduce the time needed for order processing

Advantages of working with digital order processing in field service management

Improved flow of information

Good communication within the service team is a decisive factor for a smooth service process. When a central source is provided for all information on field service orders through digital order processing in L-mobile service, all employees tasked with a given process have access to the same information at all times.

Time savings in order management

High order volumes demand a good deal of time for processing. Data needs to be entered quickly, but the quality of customer and machine data or malfunction notifications must not be compromised for the sake of speed. Helpful tools such as order templates make it easier to manage field service orders.

Transparency in the service process

The complexity of a field service order can quickly take on unpredictable proportions. In this case, it is especially important to maintain an overview at all times. A real-time status overview ensures that all service employees are kept up to date and can quickly and transparently communicate with the customer about a deployment.

Optimal prep work for deployment planning

With digital order processing, all important information within an order can be made available for route and deployment planning. This allows your dispatchers to centrally access field service orders and schedule them promptly. A decisive advantage for top-quality customer service.

Real-time data synchronization with your ERP system

Whether you are processing installation, maintenance, or repair orders, All field service orders, associated documents, and notes are automatically exchanged between L-mobile service and your ERP system via an interface so that both systems are using the latest data.

Accelerated invoicing

As soon as an order is completed, it can be digitally sent to accounting. The centralized and digital provision of data within order processing shortens the processing time and accelerates invoicing in field service management.

Simple order processing with L-mobile service: A look at day-to-day operations

Discover the functions and highlights of our field service management software in the free demo—when you want, where you want!

Centralized and digital master data management and order processing
In our demo, we show you how to use your order management in L-mobile service in order to create efficient field service orders with comprehensive information for your technical field service staff.
Live demo of the field service software’s main functions
Discover the highlights of L-mobile service in the office and in the field—from order processing to automatically generated field service reports.
Field service management software in actual use
Learn how one of our customers made their entire service process paperless and field service staff can now work offline and without a network connection.

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Real-life use cases: How your service team can leverage digital order processing to optimally coordinate service calls

Answer customer questions quickly, correctly, and transparently

As all field service orders are recorded digitally and stored centrally, your entire service team has access to all order documentation through L-mobile service. This greatly aids customer support and scheduling, and also enables service technicians to handle service calls successfully.

It is not uncommon for customers to contact customer support a number of times. One reason is that they want to know when the service team will take care of the repair to their machine. As all order information is documented centrally in L-mobile service, every field service order is transparent and traceable for all employees. This makes it easy for your customer support to inform customers of the status of their order and give detailed answers to their questions.

Maintenance contracts: Automated order processing for recurring service calls

Your service technicians have to carry out routine maintenance at your customers’ locations on a regular basis. The scope of these service calls is defined in the relevant maintenance contract and is managed by the office staff. However, the office staff has to handle numerous other service calls every day in addition to these recurring maintenance orders. When handling a high volume of orders, your employees in order processing must not lose sight of the big picture.

Automated maintenance schedules based on signed maintenance contracts in L-mobile service ensure that important routine service calls are not overlooked. Various maintenance schedules can be created and defined in the maintenance contract. Using predefined intervals, the field service management software identifies when it is time for the next date of service. This triggers the automatic creation of an appropriate field service order without any additional work for your employees.

One field service order, multiple service calls: Simple order processing for complex customer problems

Many service teams support customers with complex production facilities that are comprised of several machines. Both maintenance and repair of these facilities can be highly complex. Often, several service technicians with different areas of expertise are needed to carry out various repair tasks. However, you would like to combine all of these service deliverables to create a single repair order for your customer in order to minimize the administrative work involved.

Thanks to digital order processing with L-mobile service, your service team can consolidate multiple service calls into one field service order. In this way, various service tasks can be directly assigned to the right service technician. Working times and required materials are then assigned to the respective service calls by the technicians and are simultaneously added to the field service order. As a result, all service calls are saved in a detailed and easy-to-read manner as one field service order in a single data record.

When transparent order processing in field service management becomes a guarantee for successful customer service

Many companies primarily manage their order information in the ERP system. To ensure a successful end-to-end service process, our customer Inotec Sicherheitstechnik GmbH felt it was paramount that the field service management software would work together seamlessly with its ERP system. The connection between L-mobile service and the ERP system Proalpha ensures that the service team is fully and optimally prepared for every service call. In this video, Managing Director Michael Langerbein and his service team show you how L-mobile service functions for a leading manufacturer of emergency and safety lighting equipment.

“For major projects that run over the course of many years, you end up working repeatedly with different customers. It used to be that you could not connect up these interactions. Since the introduction of [L-mobile service] CRM haben wir eine Variante geschaffen, dass man diese verschiedenen Projekte in einem großen [Service][L-mobile service] CRM, we now have a solution where we can group together these various projects into one big [service] object, so that all the information is bundled together in one place.”

Frank ScheferhoffHead of Customer Support, Inotec Sicherheitstechnik GmbH

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Additional functions of L-mobile service for a digital and successful service process in the office and in the field
Discover more highlights of our field service management software for the optimization and digitalization of your customer service

L-mobile service is a comprehensive solution to support your service processes. It gives you and your service team access to digital order processing as well as a number of additional functions so that they can provide top-quality field service management. Discover the software highlights of our field service management software—from central master data management to route-optimized route and deployment planning using digital planning boards and mobile service apps for your technical field service.

Mobile service app
Digital Device Management
Master data management
Order processing
Remote service with augmented reality
Digital checklists
Deployment planning with digital planning board

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