Countless data quantities are generated in the course of a service process: starting with order entry, through mobile documented information on field service assignments, to the final invoice. All this digital information is collected and stored centrally by the L-mobile service field service management software. This creates a whole pool of valuable data. You can use these data not only to make the service quality of your team measurable, but also to make important field service decisions and continuously optimize service processes.
L-mobile reporting is a web-based BI platform for analyzing field service KPIs that can be easily integrated into L-mobile service. By predefining the service KPIs relevant to your company, you can evaluate them later with the reporting tool transparently and in real time. You can then analyze the generated data and directly initiate the necessary actions to optimize individual areas in field service management. Optimization potential can be identified and exploited at an early stage, and problems and errors can be quickly eliminated. Simultaneously, you will save valuable time by being able to view all your customer service KPIs already processed, structured, and visualized in a single piece of software. As a result, you will be able to implement a resource-optimized and successful service process at any time based on transparent field service KPIs in L-mobile reporting.
