“The mobile solution provides us with a higher-quality, more complete set of data. We were able to make our deployment planning process more efficient, and are now able to respond quickly and dynamically to customer demands.”
Grimme Landmaschinenfabrik GmbH & Co. KG
With over 150 machine types for potato, beet, and vegetable cultivation, the Grimme Group offers undoubtedly the widest and most comprehensive product range in this segment. Grimme was looking for a solution to optimize its service processes in order to ensure a smooth and reliable service throughout.
With L-mobile service, hand-written reports and manual entries are now a thing of the past. Based on the MS Dynamics ERP system, the service process is mapped digitally and seamlessly throughout—from order creation to invoicing.
Grimme was impressed by L-mobile’s end-device-independent solution and the existing interface to the MS Dynamics AX ERP system.This was a key consideration for Grimme, along with the great price/performance ratio.
L-mobile service in Use
Due to the international deployment of Grimme’s customer service employees, smooth customer service is crucial. With the digital service solution from L-mobile, it was possible to implement an end-to-end digital service process in combination with the MS Dynamics AX ERP system.
Grimme was particularly impressed by the time savings achieved with the solution, as well as the capability for offline order entry and the field service management software’s independence from end devices. Watch the reference video to find out how incoming sales orders are processed with L-mobile service and what role the digital planning board plays in this.