Field Service Management Software: Digital, Mobile, and Efficient Customer Service with L-mobile service

From paperless processes in the office, through digital deployment planning, to mobile data collection during service calls

Digital service processes for greater efficiency and transparency in field service management—this is exactly what you can achieve with the L-mobile service field service management software. Optimize your customer service processes, increase the productivity and first-time fix rate of your service team, and ultimately boost customer satisfaction by delivering first-rate customer service.

By digitalizing all areas of your field service, you can rely on a tried-and-tested solution that will help you ensure the long-term success of your company. Connecting the service solution to your ERP system also facilitates seamless information exchange within your team at all times, thus helping to boost productivity and contributing to the successful handling of service calls.

From paperless master data and order management, through digital route and deployment planning, to the mobile service app and faster invoicing—the L-mobile service field service management software is the ideal solution for your digital service management.

Digitalizing service processes: The first step towards optimized collaboration with field service management software

The L-mobile service field service management software provides your service team in the office and in the field with the ideal basis for handling service calls efficiently and above all digitally. Installation, maintenance, and repair orders can be carried out faster, more cost-effectively, and without errors as all employees have transparent and centralized access to all customer and order information, documents, notes, and service histories. At the same time, digital capture via a mobile service app means that field service technicians no longer have to collect data manually in order to record the time spent and materials used or to create field service reports.

But why is field service management software so important for the success of your field service? There are many factors that can have a negative impact on customer service and associated service processes. Having many individual software solutions or working with pen and paper result in media discontinuities within the service process and unnecessary delays when data has to be manually transferred to multiple systems—whether when creating orders or post-processing field service reports. This in turn can lead to incomplete data and a lack of transparency regarding field service orders. This makes route-optimized and efficient route and deployment planning extremely difficult, making it harder for service technicians to solve the problem right away on the first visit to the customer. All of these factors ultimately lead to service calls and their billing taking longer, which in turn reduces your company’s cash flow and does not exactly contribute to customer satisfaction.

To successfully master these challenges, the L-mobile service field service management software provides you and your service team with the appropriate functions for your back-office staff, dispatchers, and technical field service staff.

Field service management software for paperless, simple, and time-saving service processes

Discover the functions and highlights of L-mobile service in actual use in the free on-demand webcast—when you want, where you want!

Efficient, error-free handling of service calls
In our webcast, we show you how you can work with digital service processes and save time, money, and stress.
Live demo of the field service management software’s main functions
Discover the highlights of L-mobile service in the office and in the field—from digital deployment planning to automatically generated field service reports.
Field service management software in actual use
Learn how one of our customers made their entire service process paperless and field service staff can now work offline and without a network connection.

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Mobile, digital, and transparent: Delight customers and generate revenue with L-mobile service

In order to implement comprehensive digital service management, the L-mobile service field service management software optimizes all work steps along the entire service process. All data, tasks, planning, and documentation can be managed digitally—from contacting customer support by phone and taking the fault report through to the final invoicing of an order.

The service staff in the office, who are the very foundation of a good field service, can digitally view and edit both the master data of your customers as well as the entire order management. Connecting the field service software to the ERP system guarantees up-to-date customer data in real time, without having to enter it twice in the service solution. In deployment planning, dispatchers use the digital planning board to plan the best routes for your field service technicians, who in turn can view the service calls assigned to them directly on their mobile devices via the mobile service app of L-mobile service. The service app also provides service technicians with an extensive digital knowledgebase containing all the information they need for upcoming service calls, which they can access easily and on the go—anytime, anywhere.

On-premises or SaaS: Field service management software tailored to your needs

L-mobile service as an on-premises solution

When you purchase the on-premises solution, you receive the latest version of our field service management software to host, maintain, and manage on your own server. A well-established IT infrastructure and experienced IT experts are important prerequisites for this.

Increased data security
By hosting L-mobile service on your own servers, you have control over all your data.
Individual customizations
We customize the standard version of L-mobile service according to your individual requirements.

Own hardware and system
Since you host L-mobile service yourself, you decide which hardware is used and also have control over the system.
Unrestricted data access
Even without an Internet connection, you have access to all your data at all times, as it is hosted on your servers.

L-mobile service as a SaaS solution

With the software as a service (SaaS) solution of L-mobile service, you are opting to use our standard software, which you lease for a chosen monthly subscription term and for a predefined number of users.

Easy scalability
L-mobile service can be adapted flexibly and extended with additional user licenses at any time.
Automatic maintenance
Regular software maintenance and updates for new releases are carried out automatically by L-mobile.

Fast project start
The SaaS solution is quick and easy to implement, so you can start working with L-mobile service straight away.
Reduced costs
You do not have to invest any additional costs in IT personnel or your own server and IT infrastructure.

Minimize the risk of errors and increase transparency and efficiency: Field service management software for service staff in the office

A successful service process starts long before a field service technician gets to work. Without the necessary preliminary work of the service staff in the office, field service staff would often be unable to solve the customer’s problem and thus unable to deliver first-rate customer service. That is why it is particularly important that the office staff in the field service are able to work in an error-free, structured, and efficient manner.

Digital service management helps you to overcome challenges such as a lack of transparency, missing data, and media discontinuities. In addition to master data management, which is further facilitated by connecting L-mobile service to your ERP system, the main functions of the field service management software for office staff include clear order management, digital route and deployment planning in scheduling, and real-time analysis and reporting.

Master data management Order management Route and deployment planning Analysis and reporting

Master data management

Well-maintained Customer Relationship Management, CRM for short, is the key to managing customer data. L-mobile service provides its own CRM, which can either be used as a stand-alone solution or in combination with your ERP system to optimize master data management. Greater transparency, centralized data availability, and the minimization of transfer errors are just some of the advantages you can benefit from by using the field service management software.

Manage customer data
Find the right information for the right customer in a flash—with L-mobile service you can do just that. Centralized access to all customer data, such as contact and address information, device history records, or field service orders, means that your service employees always have the latest data available to them for order processing.
Manage device history records
Devices and machines require regular maintenance to ensure they function properly. With L-mobile service, you always have an overview of all the systems used by your customers. Each device history record contains important information that supports technical field service staff in successfully handling service calls.
Interface to ERP systems
As master data is often already managed in the ERP system, this is exactly where L-mobile service is connected. Instead of having to maintain all the data twice over in both systems, the field service management software can be connected to popular ERP systems, ensuring that all information is always available in both software solutions in real time and in its most up-to-date form.

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L-mobile service, Field Service Management Software, Stammdatenverwaltung im CRM

Order management

Whether repair orders, maintenance orders, or installations, order management in field service requires a great deal of attention in every company. The better the preliminary work of the office staff, the faster and easier it is for service technicians to process the corresponding orders at the customer’s location. That’s why when it comes to order management, L-mobile service provides you with comprehensive functions for managing and preparing service calls.

Manage service contracts
Maintain an overview of all maintenance contracts concluded with various customers. The field service management software automatically creates maintenance orders according to the maintenance cycles, which then just need to be scheduled. This means your service technicians will never miss a maintenance appointment again.
Create and manage field service orders
With just a few clicks, you can create new field service orders and populate them with a wealth of detailed information, thus making them ideal for processing by field service staff. Subsequent adjustments can also be made at any time. New information from field service staff is added to the digital order file so that the order can then be invoiced without any problems.
Maintain order documents
In addition to the general order information, additional documents such as instructions, documentation, and checklists facilitate repair and maintenance work at the customer’s location. This data can therefore be stored in the field service software at any time—and can of course also be viewed in the mobile service app by field service staff with just a few clicks.

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L-mobile service, Field Service Management Software, Auftragsmanagement im Service Innendienst

Deployment planning

Deploying the right service technician with the right qualifications to the right place at the right time—that’s the goal of optimal route and deployment planning in field service management. L-mobile service offers the ideal basis for efficient personnel deployment planning with the digital planning board developed specifically for dispatchers in order to speed up service processes and save costs.

Digital planning board
As part of L-mobile’s field service management software, the digital planning board provides a visual and structured overview of all service technicians, their capacities, upcoming field service orders, and the details of the respective assignments. This enables your dispatchers to carry out efficient deployment planning—digitally, transparently, and in real time.
Route-optimized route planning
An integrated map display helps your dispatchers to quickly determine the location of service technicians and service calls and thus schedule orders in such a way that they can be processed efficiently and cost-effectively. This allows you to plan your service technicians’ assignments flexibly based on optimal routes and with minimal effort.
Transparent skill management
To increase the first-time fix rate of your field service, you can utilize skill management in the digital planning board. This allows you to assign only those service technicians who have the necessary skills to a particular order. This further optimizes deployment planning.

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L-mobile, digitale Plantafel, Touren- und Einsatzplanung im Service, Field Service Management Software

Analysis

Revenue, the number of service calls per customer, the materials used, and your customers’ most frequently repaired devices—field service generates a large amount of data with the potential to make existing service processes even more efficient and successful. L-mobile reporting is a BI software tool that can be used in conjunction with our field service management software. Data from a wide variety of sources is collected, processed, and visualized in one central location. This results in traceable processes, real-time data collection, and a solid basis for making strategic decisions.

Custom dashboards
Create appropriate dashboards with the most important KPIs for service managers, dispatchers, or executive management. These customizable dashboards provide a quick overview and support process optimization in the respective areas.
Analysis of service KPIs
Whether the first-time fix rate, the average processing time, or the fulfilment of Service Level Agreements (SLAs), detailed analyses of the most important KPIs in field service management help you to continuously elevate your company’s success.
Digital forecast
All information on a service technician’s upcoming maintenance and repair orders is summarized visually at a glance.

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L-mobile, Field Service Management Software, Auswertungen, Analysetool, L-mobile Reporting, Service KPIs

Mobile knowledgebase for on the go: Field service management software for technical field service staff

Your field service technicians don’t just rely on the good preliminary work of the service staff in the office, there are also numerous challenges that technicians face when on assignment in the field—which can be overcome by using the L-mobile service field service management software.

By providing a mobile service app, L-mobile service equips technical field service staff with the ideal basis for accomplishing their daily tasks. The field service management software can easily be used as an app on a tablet or smartphone, so that field service staff also always have access to all information in the system—even when there is no Internet connection. The numerous functions of the mobile service app make work much easier for service technicians, for example, through fast digital data collection or access to digital checklists for error-free order processing. In addition, the field service management software with augmented reality technology offers another way to support technicians in the field and to improve service quality.

Mobile service app Digital checklists Augmented reality

Mobile service app

Everything at a glance—with the L-mobile service field service management software, your service technicians carry out repairs, maintenance, or installation with the help of a mobile service app. Your technicians receive the service calls assigned to them automatically and in real time on their mobile device, where they can always keep track of all relevant data for the assignment, such as the location, contact person, affected machinery, or materials required. Your field service staff are thus able to optimally prepare for a service call.

Mobile knowledgebase
With the mobile service app, your technicians always have all documents, customer data, order information, and a history of past assignments to hand digitally when on the go. This allows service technicians to optimally prepare for their visit to the customer and quickly and easily look up helpful information when working on an order.
Digital field service report
The working time, travel time, and materials used can all be recorded via the mobile service app during the service call. Once the field service order has been completed, L-mobile service uses this information to generate a digital field service report, which your technicians can have the customer sign digitally there and then, so it can be sent to the office for invoicing.
Offline-capable app
Even when your service technicians are working at locations where there is little or no Internet connection, the service app can be used without any problems because L-mobile service is both online- and offline-capable. This means that all necessary data can also be recorded offline by field service staff and automatically synchronized with the system as soon as they are online again.

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L-mobile service, Field Service Management Software, FSM App, Serviceauftrag

Digital checklists

The most important thing for a repair, maintenance, or installation order is that it is carried out correctly and completed successfully. L-mobile service supports your service technicians here with digital checklists. With the help of standardized workflows that are defined in advance, service technicians can complete their work at the customer’s location more easily and efficiently.

Create custom checklists
A user-friendly digital kit enables your service employees in the office to create one or more custom checklists for each type of order, machine, or device, which must be followed by the technicians during the course of a service call. This allows you to create standard workflows and avoid field service errors.
Automatic assignment to field service orders
Each of the digital checklists that is created can be assigned to a specific type of field service order. If this type of order is created in the future, L-mobile service automatically assigns the corresponding form. This saves time and prevents checklists from being forgotten when preparing service calls.
Mobile processing of checklists
Checklists can also be turned into mandatory forms for completing a service call. Technicians must perform, document, and digitally confirm each step in the form in order to complete the checklist and successfully conclude the field service order. They are thus guided step by step through the process.

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L-mobile service, Field Service Management Software, digitale Checklisten,

Augmented reality

In practice, service calls can vary in complexity. Sometimes a service technician only realizes on site that they are faced with a problem that they don’t quite know how to solve. To ensure that in such cases no additional time is wasted, because another technician has to travel out to the customer again, the L-mobile service app features a fully integrated augmented reality function. With the help of tablets or smartphones, your service technicians can bring in other colleagues with the necessary knowledge—without them having to physically be there on site.

Remote service
With a simple video call, service technicians can contact experts to help them complete an order. Using spoken instructions or virtual elements, for example with symbols or SMS, an expert can provide assistance via remote service and guide the technician through the service call.
Traceable documentation
During a remote support call, photos and videos can easily be taken or screenshots created with the mobile device being used. L-mobile service automatically saves these media in the corresponding field service order, creating complete and traceable documentation of the use of augmented reality.
Remote customer service
It is not just your service technicians who can be supported via augmented reality. Your customers can also receive support from your experts via remote service and be assisted in solving problems independently. This saves time and costs, and conserves your resources.

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L-mobile service, Field Service Management Software, Augmented Reality für Remote Support im technischen Außendienst

Advantages of using field service management software for service staff in the office and technical field service staff

Seamless connection to your ERP system

No duplicate data maintenance

Greater end-to-end transparency

Increased first-time fix rate

Increased process reliability

Improved service quality and increased productivity

Cost and time savings

Improved customer satisfaction through greater efficiency

Easy to work with—both online and offline

Why field service management software is so important for your company: Challenges for office and field service staff

The goal of a service organization is to provide its customers with first-rate customer service that keeps them loyal to the company in the long term and of course generates revenue. As a competent service team, the service staff in the office and the technical field service staff work to achieve these goals and handle every service call in the best possible way.

However, often a service call is doomed to fail from the moment the field service order is entered. Information from the customer regarding the reported malfunctions is first noted down on a piece of paper during the phone call and then has to be entered into the ERP system. This of course presents the risk of data being incorrectly or incompletely transferred. Even if all of the information is already entered into the system during the customer call, there is often no digital interface from the ERP system to the scheduling team. Field service orders are therefore printed out and passed onto the dispatchers. Here too information can be easily lost in the resulting mess of paper. As a result, dispatchers do not have an overview of the details of upcoming service calls and the allocation of suitable service technicians, making route-optimized planning very difficult.

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Field service staff also face a number of challenges. As service technicians, they are constantly on the move to solve your customers’ problems. It is not possible for them to access the field service software like the service employees in the office do at their stationary computers. So the information on upcoming service calls is printed on paper, which does have some disadvantages. With the large number of orders that a technician has to handle on a regular basis, this can quickly turn into a mess of paper, in which order information can easily get lost. It is also difficult to share new and important information with the technician when they are already on the road. It is often not possible for them to check their emails or use their phone while driving to the customer. Communication between office staff and field service staff is therefore difficult, which can become a problem, especially in the case of spontaneous changes or emergency call outs. Unnecessary additional journeys and the resulting scheduling conflicts are then not uncommon. In addition, service technicians regularly spend a lot of time writing up field service reports on completed assignments. Difficulties reading a colleague’s handwriting are inevitable here.

Of course, there are many different factors that are relevant to the success of field service and these can vary for every company. Nevertheless, the implementation of field service management software is one of the most important measures for advancing the optimization of the service process and mastering these challenges in the long term. With a holistic approach to digitalization, the support of an expert partner, and the right service solution, you have the basis for a successful future in field service. Our experts look forward to working with you to develop options for the digitalization of your field service management.

Die passende Hardware für Ihren Field Service Außendienst

Damit Ihre Servicetechniker die Field Service Management Software optimal nutzen, ist eine robuste Hardware im Außendienst ein entscheidender Faktor. Sogenannte Rugged Tablets bieten ideale Voraussetzungen, um auch unter widrigsten Bedingungen – beispielsweise bei Nässe, Sturzgefahr oder extremen Temperaturen – optimal mit der Field Service App L-mobile service arbeiten zu können. Bedient werden Rugged Tablets genauso wie herkömmliche Tablets. Die mobile Datenerfassung von Arbeitszeiten, Material sowie der Zugriff auf Auftragsinformationen im Außendienst sind somit problemlos möglich. Zusätzlich sind die speziell für den industriellen Bedarf entwickelten Tablets mit weiteren Features ausgestattet, beispielsweise spezieller Schutzhüllen, langlebigen Akkus und unterschiedlichen Schutzarten gegen äußere Einflüsse. In unserem Hardwareshop bieten wir Ihnen eine Auswahl an verschiedenen Tablets von marktführenden Herstellern, die sich hervorragend für den Einsatz im Field Service eignen.

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Customers who are optimizing their customer service with the L-mobile service field service management software

Our customers who are already working successfully with L-mobile service show how using mobile field service management software leads to greater transparency, productivity, and revenue in field service in the long term. Our field service software is used in a wide range of industries and supports both small and large service teams in making service processes digital and efficient.

Efficient and dynamic deployment planning at Grimme

From the paper economy to mobile warehouse management: ERNI Production GmbH & Co. KG supplies companies worldwide with electronic components and performs over 15 processes in its warehouse with L-mobile warehouse. It provides the necessary flexibility to respond optimally to individual sales orders.

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Transparent maintenance at Deutsche Windtechnik

As the largest manufacturer-independent service provider for wind turbines, Deutsche Windtechnik Offshore und Consulting GmbH values complete transparency over maintenance processes in order to keep turbines operational at all times. With the digital field service reports of our mobile service solution L-mobile service, information can be documented transparently and preventive measures can be initiated in good time.

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Seamless service processes even in offline operation at INOTEC

INOTEC Sicherheitstechnik GmbH is a leading manufacturer and service partner for modern emergency and safety lighting. The company successfully introduced our mobile service solution L-mobile service in order to successfully handle project management in field service both online and offline.

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A winning team: Field service management software and ERP system

Use L-mobile service in combination with your ERP system

There’s nothing that disrupts the efficiency of a process more than media discontinuities. Whether it’s different software solutions that are not interlinked and therefore cannot exchange data or it’s handwritten sticky notes, they all result in a lack of transparency, duplicate data maintenance, and the ever-present risk of data loss. L-mobile service combines all the important field service functions in a single system so that you can make the service processes in your field service management smooth, simple, and error-free. These functions can be extended by connecting the mobile service solution to your existing ERP system and thus guaranteeing access to all relevant data from the ERP solution. Thanks to the corresponding interfaces, L-mobile service can be seamlessly integrated with your existing IT structures. From SAP and SAP Business One, through proALPHA, Infor COM, and Microsoft Dynamics 365 Business Central and NAV, to Sage 100 or ALPHAPLAN—the field service software and the ERP system communicate with each other in real time, thus enabling continuous data exchange.

You can find more information about the ERP integration of L-mobile service, the right interface for your ERP system, and an overview of master data and transaction data that can be transferred for each ERP solution on our ERP integration page and in the associated free whitepaper.

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L-mobile, Field Service Management Software, Schnittstelle zu ERP-Systemen, ERP Integration, proALPHA, SAP, Infor COM, ALPHAPLAN, SAP Business One, Microsoft Dynamics Business Central

Why an interface to the ERP system is so important for field service management software

A missing link between the service solution and ERP system means a significant amount of extra work for your service team. All master data and transaction data must be entered and maintained in both the ERP system and the field service management software. The manual transfer of data at the start of a service process, which in itself is extremely time-consuming, can lead to a high error rate. The same is true when it comes to the completion of an order. As soon as a service technician has completed a field service order, it is completed in the service solution, but all the data still needs to be typed into the ERP system and copied by the office staff. With dozens of service calls needing to be processed every week, this is not only extremely stressful for your employees, but also far too time-consuming and inefficient.

This is precisely the crucial advantage of an interface that links the field service management software to the ERP system. All data and information from both systems is automatically synchronized at all times and thus remains reliably up to date. Master data and order data does not have to be entered and maintained twice over; manual data transfer is no longer necessary. This is a very valuable advantage, especially for transaction data, which changes much more frequently than customer data, such as the company name or address. After completing a service call, all your office staff have to do is check the data in the field service solution, finalize it with a single click, and the new information is transferred to the ERP system in real time and updated there. If you consider that it used to take a service employee around one hour per order to transfer order data to the ERP system and that 200 completed orders land on their desk each week, that is a huge amount of time that is freed up for just one employee thanks to the interface. It is clear that master data management and order management in field service have never been so easy.

FAQs: The most common questions about L-mobile service field service management software

What is L-mobile service?

L-mobile service is a software solution for the digitalization of field service management. It includes various functions that are designed to optimize processes for service staff in the office, for example with the aid of a digital planning board, as well as digitalize processes for technical field service staff with the aid of a mobile service app. The field service management software is available from L-mobile as an on-premises solution and a SaaS solution.

What type of companies is the field service solution suitable for?

L-mobile service is aimed at SMEs and large companies that provide services for their customers. If required, our field service management software can be configured and parameterized to meet the needs of different companies and industries.

Can I get a demonstration of L-mobile service?

We offer various opportunities for you to experience our field service management software in action. In addition to online events, we offer an on-demand webcast that you can download for free so that you can see how L-mobile service is used in a demo use case.

In addition, you have the opportunity to take a guided tour of our state-of-the-art showroom—the Digital Service Center. Our experts in field service management software are also always available to answer any questions you may have. Feel free to contact us.

What functions does L-mobile service offer?

From master data management and order management, through digital route and deployment planning, to mobile service processing and detailed analysis—L-mobile service enables you to optimize processes in field service management.

More information on the individual functions of the field service management software is also provided in our free on-demand webcast.

What is the L-mobile service starter kit?

The L-mobile service starter kit offers the basic modules of the field service management software as an on-premises solution and thus provides the basis for the digitalization of your service processes. The starter kit can then be easily extended with additional modules.

What individual customization options does the L-mobile service on-premises solution offer me?

Thanks to our many years of experience in field service management and the digitalization of service processes, we have created a service solution that can optimally support you in your everyday work. However, if individual customization programming is required for the implementation of L-mobile service in your company, this is certainly possible in combination with corresponding workshops. Feel free to contact our experts.

Does L-mobile support us in the implementation of the field service management software?

When it comes to a digitalization project for your field service management, L-mobile provides you with a competent team of experienced experts who will advise and support you in the implementation of L-mobile service. You can find more information about the project process with L-mobile here in our whitepaper.

Can L-mobile service be implemented and put into operation without outside help?

If L-mobile service is to be used as an on-premises solution, the installation of the system will require a certain amount of time as well as the necessary knowledge. That is why we support you during the implementation phase with process workshops, for example, and during the actual installation of the software solution.

When implementing the L-mobile service SaaS solution, questions and tasks may arise during the transition to the digital system, which can be handled more quickly and efficiently with expert support during the implementation phase.

Is the mobile service app also available offline?

A key feature of the service technician app of L-mobile service is its offline capability, which enables technical field service staff to work smoothly even without an Internet connection. This is achieved by the required data being transferred to the employee’s mobile device in advance when an Internet connection is available. From that point on, your service technicians can access this data even without an Internet connection. Incremental synchronization of further data and feedback allows the data to be compared as soon as network reception is restored.

The digital planning board and parts of administration, such as user administration, translation tables, or assignment tables, are not available offline.

Is the service app easy to install on field service employees’ devices?

The mobile service app of L-mobile service is a web-based application that can be used both directly via a standard browser, such as Google Chrome, and as an app. To use the app, it can be downloaded and installed via the Google Play Store or the Apple App Store.

Do service employees need comprehensive training for L-mobile service?

In our experience based on many digitalization projects in field service management, many users find L-mobile service intuitive to use and quickly get to grips with it. Nevertheless, our services always include key user training to prepare you for successful utilization of the field service management software.

In addition, we provide a comprehensive manual and our customer support staff will be happy to assist you with any future queries you may have regarding the use of L-mobile service.

Do I need to have my own IT department in order to use L-mobile service?

It is not absolutely necessary to have your own IT department in order to use L-mobile service. However, having your own IT department helps enormously if faults or errors occur outside of L-mobile service, such as with the hardware or databases.

If your company does not have its own IT department and you’d rather not worry about having to manage hardware or databases, our L-mobile service SaaS solution could be of interest to you.

Which devices are supported by L-mobile service?

L-mobile service can be used on all popular operating systems such as Windows, Android, or Apple iOS. Thanks to the use of modern web technologies, all you need is a modern web browser.

How do I get support from L-mobile in the event of any problems?

The license fee you pay to use L-mobile service also includes assistance from our multilingual customer support team, who you can contact with questions or problems by email (support@l-mobile.com), phone, or via an online form.

Support is available weekdays between 9 a.m. and 5 p.m. local time.

What advantages does the on-premises solution of L-mobile service offer compared to the SaaS solution?

The advantages of an on-premises solution include the fact that both the server hardware and your data are completely under your control thanks to local storage. In addition, connecting an ERP system is much easier, faster, and more reliable when this is done via your own network rather than the Internet.

What advantages does the SaaS solution of L-mobile service offer compared to the on-premises solution?

When using the SaaS solution, it is hosted on an L-mobile server. Administration, regular maintenance, and updates are performed automatically by L-mobile—you don’t have to worry about anything. This is often very helpful, especially for companies that do not have their own IT experts. As L-mobile service SaaS is standard software, it is also easy to implement and therefore quickly ready for use.

For which ERP systems does L-mobile offer standardized interfaces?

To connect L-mobile service to an ERP system, we offer OData and thus support a standardized protocol that enables data exchange between the ERP system and the field service management software via APIs. Popular ERP systems to which we generally connect L-mobile service for our customers include ALPHAPLAN, proALPHA, Infor COM, Microsoft Dynamics 365 Business Central, Sage, SAP (L-mobile service currently connected via function blocks), and SAP Business One.

Do I necessarily need an ERP system to use L-mobile service?

No. Many customers successfully use the field service management software even without an ERP system. However, it is an advantage if you already use a centralized data storage system in the form of ERP, because then the customer, personal, item, and order data can ideally be integrated with one of our interfaces.

L-mobile doesn’t currently offer a standard interface for the ERP system that we use in our company. Is it still possible for me to integrate L-mobile with my ERP system?

Yes, the CSV interface from L-mobile is available for this purpose. We will be happy to provide you with a corresponding technical document describing how the data in your ERP system must be prepared so that data can be transferred between the two systems.

Can I develop an interface to my ERP system myself?

Yes. L-mobile service has its own Open Data Protocol API or OData API for short. You can use this API to import data content from L-mobile or export your own data records to the software. Since it can be very complicated to create your own interface, we recommend using existing integrations such as our own CSV interface.

How are new versions and releases of L-mobile service made available to on-premises customers?

New versions of L-mobile service are released annually and new functions are presented by our experts at an exclusive customer event. There is no automatic update to the latest release. However, our experts are always available to install release updates and bugfix releases as part of your maintenance agreement. It is always important to remember that software upgrades, regardless of whether they are for L-mobile service or the connected ERP system, for example, should always be carried out in consultation with an expert to avoid any problems.

How are new versions and releases of L-mobile service made available to SaaS customers?

As a SaaS customer, L-mobile service is automatically updated to the latest release by our central customer support team. In addition, all information regarding new releases is made available to all customers on a quarterly basis in the corresponding section on our website.

Can all users see all data in L-mobile service?

Each user only has access to the data they need for their daily tasks. For example, technicians only have access rights to the service calls that have been assigned to them. In L-mobile service, this is regulated by comprehensive and complex user and rights administration.

How much does the L-mobile service on-premises solution cost?

Since the purchase of L-mobile service as an on-premises solution usually involves individual digitalization projects, in which a wide range of customizations are often made, it is very difficult to give a fixed-rate price for the field service management software. For more information, our experts will be happy to advise you.

How much does the L-mobile service SaaS solution cost?

The subscription costs for L-mobile service as a SaaS solution are calculated based on the number of users required and the desired length of the monthly subscription term. We also recommend implementation support and training for your key users.

Does L-mobile also offer suitable hardware?

In our hardware shop, you’ll find a wide selection of industrial tablets that are ideal for using the mobile service app. If you have any questions, our hardware experts will always be happy to advise you. You can of course also use L-mobile service on commercially available devices; however, these cannot be purchased via L-mobile.