IT Customer Support Representative (m/f/d) – German speaking

Nabeul, Hybrid

Working hours

40 hours / week

Employment

Start immediately

Your tasks

Respond to customer inquiries via phone, email, or chat with clear, accurate information.
Troubleshoot and resolve technical or service-related issues, escalating when needed.
Guide users on how to use products effectively and confidently.
Document customer interactions and update internal systems accordingly.
Contribute to FAQs and the knowledge base to support self-service.
Collect feedback and share insights to improve products and services.
Follow internal policies and meet KPIs such as response time and resolution rate.
Collaborate with teams across sales, support, and project management to ensure smooth resolutions.

Skills & Requirements

You are Fluent in German and English (spoken and written).
You have strong organizational and problem-solving skills, with an analytical and customer-focused mindset.
You have completed training in software development or hold a comparable qualification.
You have experience in 1st and 2nd level support for software applications (a plus).
You are confident working with web-based applications.
You are familiar with current technologies such as MSSQL, HTML, JavaScript, and object-oriented programming, ideally using the.NET Framework.

Your Benefits

Modern office and work equipment
You will work in a modern, air-conditioned office close to the beach.
Attractive base salary
We offer you an attractive base salary that reflects your skills, experience, and the value you bring to our team. With us, you can count on fair and competitive compensation right from the start.
Corporate events
Twice a year, cross-company celebrations take place at our German location in Sulzbach an der Murr: a Summer Party in July and a Christmas Party in December.
Gift vouchers
For special occasions we offer Gift Vouchers with a value of 200 TND for example for Wedding and Birth events.
Meal vouchers
The company is distributing free meal vouchers every month with a value of 5,500 TND.
Learning and Development
Many topics are taught to you in your daily work through on-the-job training. We also have in-house experts who you can contact at any time if you have deficits or training needs in certain areas.
Health insurance
We offer you company health insurance to cover you in the event of illness.
Dynamics & independence
As an owner-managed company, we make decisions quickly, pragmatically and with conviction. You benefit from flat hierarchies, short lines of communication and a direct line to the management.

Your future with us

As a German, family-run company with more than 300 employees worldwide, we support medium-sized companies on the path to digital transformation. With our innovative software solutions in the areas of warehouse logistics, production and field service management, we digitalize processes - making them simple, flexible and mobile!

In short: Industry 4.0 is exactly our thing.

Would you like to become part of L-mobile?
We focus on your individual goals and strengths and develop you both personally and professionally.
If you want to play an active role in shaping the future of L-mobile, we look forward to receiving your application!

Apply now

Our application process

Application

Send us your application easily via the application button. You will hear from us within 10 working days at the latest!

Recruiting Interview

It’s a match! In a Teams call or telephone conversation, you will gain exciting insights into the position and your opportunities at L-mobile. At the same time, we also want to get to know you better. It’s best to take around 30 minutes for this.

Culture & Tech Talk

You have the opportunity to get to know your future manager either online via Teams or in person at our office in Nabeul. We plan about 60 minutes for the meeting – perfect for finding out whether we’re a good fit.

Employment contract

Welcome on board! We would like to win you over and make you a contract offer. We will contact you shortly to discuss all the details with you. As soon as everything is finalized, our People & Culture team will contact you for pre-boarding.