Digitalize and automate your service processes with L-mobile service field service management software and L-mobile as an experienced partner—from deployment planning through to billing. So your team can handle more orders without having to spend more time on them.
Whether it’s a growing service volume, an upcoming change in ERP, or a solution that has outgrown its capacity, there are many moments when companies realize that things can’t continue as they are. Eventually, processes that have worked for years reach their limits. That’s not a weakness. That’s growth.
Transparency in the office
Manage field service orders and customer data digitally and centrally with L-mobile service. Master data, service contracts, and asset information can be accessed at any time, increasing transparency in the office. Connection to your ERP system ensures automated and seamless data exchange. This results in easier and more efficient order management.
Automation in scheduling
Plan your service technicians and fitters quickly and clearly with the digital planning board in L-mobile service. Manual planning via drag and drop or automated planning using algorithms—it’s up to you which option you use. The field service management software provides the necessary tools to deploy resources cost-effectively and to optimize interaction between your office and field service staff. This not only reduces your dispatcher response times, but also maximizes the first-time fix rate of your field service staff.
Mobile and digital field service processes
Maximize your first-time fix rate by providing your field service staff with all the relevant information and documents for their assignments using L-mobile service. The mobile service technician app allows the use of order information, checklists, field service reports, material reporting, restocking, and employee time tracking in a single tool. Mistakes in the field are reduced and field service orders are completed more quickly.
Free software demo
Experience a typical service process in action—fully digitalized with L-mobile service. The free software demo shows how digitalization with field service management software creates greater transparency and efficiency within your team. From centralized deployment planning to digital field service reports—we present the highlights of L-mobile service in action.
Seamless data exchange
Eliminate media discontinuities and duplicate data collection by linking L-mobile service to your ERP system. The field service management software can be easily connected to popular ERP systems. Whether Proalpha, Infor COM, Sage 100, Microsoft Dynamics 365, SAP (incl. S/4HANA), or another system, order information and assignment data is automatically synchronized in real time.
SaaS solution or on-premises software
Use L-mobile service in whatever way best suits your individual needs. The field service management software is available both as a SaaS solution (software as a service) and as an on-premises solution.
With our SaaS calculator, you can calculate the monthly costs of the cloud solution based on your individual requirements. Feel free to contact us for specific pricing information regarding our on-premises solution.
Successful project implementation
As our customer, you are our focus from the very beginning. Because our goal is to ensure that the success and benefits of the project are implemented for you in the best possible way. This fundamental principle was the basis for the L-mobile UFC (User-Focused Concept), a holistic and agile project methodology. We understand the challenges and needs of service teams and support you with our knowledge and many years of experience. From the analysis of your individual use cases to go-live and subsequent support.
Free whitepaper
As your digitalization partner, we offer you more than just modern field service management software. We also provide comprehensive consulting services and support during project implementation as a matter of course. Read our whitepaper for a detailed look at our project methodology and discover how we can successfully work together to digitalize your field service.
A wide range of language packages
Ensure digital and efficient service processes, even internationally. L-mobile service is available in various language packages, including English, French, Spanish, Polish, German, and Hungarian. Provide each of your locations with the right software environment to successfully carry out service calls. This allows you to coordinate your service teams worldwide quickly, easily, and cost-effectively.
Data protection & IT security
Data protection and IT security are top priorities for us. That’s why we implement a wide range of technical and organizational measures to ensure the security of your data. We operate in compliance with the GDPR and offer you structured role-based access management in L-mobile service. Your data is, of course, always encrypted when transmitted. A customized backup strategy, which our experts will be happy to develop with you, provides additional security.
Free whitepaper
You and your team are convinced that you should implement field service management software—now it’s time to convince senior management as well. Our free whitepaper shows you how to calculate the return on investment of field service management software, identify potential cost savings, and create a solid basis for decision-making to secure budget approval.
What is L-mobile service?
L-mobile service is a field service management software solution designed for the comprehensive digitalization of service processes. With numerous functions, such as a digital planning board and a service app, L-mobile service helps the entire service team become more efficient, productive, and successful.
What is field service management?
Field service management (FSM) refers to the planning, coordination, and documentation of field service calls. This includes processes such as scheduling service technicians, order management, recording the time taken and materials used on the go, and the creation of digital field service reports.
What is field service management software?
Field service management software digitalizes and automates field service management processes—from order acceptance and deployment planning to billing. It connects office staff, dispatchers, and field service staff in a single centralized system, enabling a seamless flow of information. Modern FSM solutions such as L-mobile service are directly integrated with the ERP system and help service organizations work more efficiently, reliably meet SLAs, and manage service as a measurable profit center.
What type of companies is field service management software suitable for?
The range of functions of L-mobile service supports all standard processes in field service management, making the software ideally suited for all medium-sized and service-oriented companies with 20–500 technicians.
What type of industries is L-mobile service suitable for?
L-mobile service is flexible and can be used in a wide variety of industries. We bring special expertise to machine and plant engineering, but the field service management software can also be used seamlessly in the construction industry and all other service-intensive sectors.
What are the advantages of connecting L-mobile service to my ERP system?
ERP integration of the field service management software and our comprehensive standard interfaces enable automatic and seamless data exchange. Duplicate and manual data collection across different systems is no longer necessary. This saves time and costs, and ensures greater transparency.
Which ERP systems are supported by L-mobile service?
L-mobile service can be connected to popular ERP systems. Supported systems include SAP (incl. S/4HANA), Microsoft Dynamics 365, Infor COM, Proalpha, Sage 100, and other ERP systems via OData or CSV interfaces. Automatic data exchange between L-mobile service and your ERP system ensures a seamless flow of information and eliminates duplicate data entry.
L-mobile service as an on-premises or SaaS solution: Which is right for my company?
It depends on your individual requirements. If you use L-mobile service as a SaaS version, you work in the cloud and do not need your own IT resources. In contrast, L-mobile service is also available as an on-premises solution, giving you full control over the IT infrastructure.
What is the project workflow for implementing L-mobile service?
We use a 6-step project methodology for the implementation of L-mobile service to ensure that projects are executed in an agile and customer-focused manner.
How long does it take to implement L-mobile service?
The implementation timeframe depends on various factors. These include the size of your company, the complexity of your processes, and the desired integrations. Small projects can be completed in a few weeks, while larger projects typically take 6–12 months.
What functions does L-mobile service offer?
The field service management software offers a comprehensive portfolio of functions designed to optimize the most important field service processes. These range from order management and a digital planning board to the service app for field service technicians. Our free software demo provides a detailed look at the functions of L-mobile service.
Can I get a live demo of L-mobile service?
Our free software demo provides you with a detailed look at the highlights of L-mobile service. We demonstrate the functions using a tried-and-tested service process and provide insights into a successful customer project. In addition, you can schedule a personal live demo with our sales representatives at any time so they can go over your specific questions in detail and answer them.
Does L-mobile support us in the implementation of the field service management software?
L-mobile is there to support you right from the start with a skilled team of experienced experts. Using our proven project methodology, we ensure the successful implementation of the field service management software. You can find more information about the project workflow for an L-mobile project in the corresponding free whitepaper.
Can L-mobile service be implemented without outside help?
As a general rule, we recommend working with an experienced partner during the implementation process. The complexity of implementing the field service management software will vary depending on whether you choose the SaaS solution or the on-premises solution. Installing the system on your servers requires a certain amount of time and the necessary expertise, which is why we’re happy to assist you with this. We’re also happy to ensure a quick and efficient software rollout when switching to a SaaS solution.
Do we need an IT department to use L-mobile service?
It is not absolutely necessary to have your own IT department in order to use L-mobile service. However, having your own IT department helps enormously if faults or errors occur outside of L-mobile service, such as with the hardware or databases. If your company does not have its own IT department and you’d rather not worry about having to manage hardware or databases, our L-mobile service SaaS solution could be of interest to you.
Do our service employees need training to use L-mobile service?
L-mobile service is an intuitive field service management software solution that service employees can quickly get the hang of. However, key user training is always part of our project implementation process in order to prepare your team for the successful use of L-mobile service. In addition, you’ll receive a comprehensive user manual and—if needed—assistance from our customer support team.
How do I get support from L-mobile in the event of any problems?
The license fee you pay to use L-mobile service also includes assistance from our multilingual customer support team, who you can contact with questions or problems by email (support@l-mobile.com), phone, or via an online form. Support is available weekdays between 9 a.m. and 5 p.m. local time.
Can L-mobile service be used in multiple languages?
Yes, various language packages are available for using L-mobile service, including German, English, French, Spanish, Polish, and Hungarian.
How are new versions and releases of L-mobile service made available?
The new features of the latest release of L-mobile service are presented annually at an online customer event. Automatic updates to the latest releases are only available to customers who use L-mobile service as a SaaS solution. For all other customers, our experts are always available to install release updates and bugfix releases as part of your maintenance agreement.
Can L-mobile service be integrated with existing business processes?
Yes, thanks to our standard interfaces, you can connect L-mobile service to popular ERP systems and thus seamlessly integrate it with your existing structures.
Is L-mobile service suitable for companies with field service technicians?
Yes, L-mobile service features an integrated service app that can be used by your field service technicians. Functions such as mobile time tracking, digital checklists, and field service reports help your technicians handle service calls efficiently and accurately.
