Manage fault reports and field service orders easily, transparently, and centrally in L-mobile service. You can either create tickets and orders directly in the field service management software or import the data from your ERP system thanks to the seamless interface. This ensures smooth and optimized customer service.
Digital contract management
Provide your customers with professional customer service that makes a lasting impression. With L-mobile service, you can manage service contracts and service level agreements (SLAs) in one central location. This ensures you always have all contract details at your fingertips, allowing you to renew contracts in a timely manner and reliably meet SLAs.
Centralized customer management
Boost your office staff’s productivity with transparent customer management in L-mobile service. The field service management software consolidates all customer and service data in one central location. Service histories, outstanding service requests, and related documents are immediately accessible. This frees up your team’s time for order processing.
Efficient organization
Organize your service team easily and precisely. With L-mobile service, you’re able to create and manage tasks for administrative staff, dispatchers, or technicians centrally and with just a few clicks. As a result, the clear assignment of tasks boots the efficiency of your customer service.
Free software demo
Experience a typical service process in action—fully digitalized with L-mobile service. The free software demo shows how digitalization with field service management software creates greater transparency and efficiency within your team. From order creation to digital field service reports—we present the highlights of L-mobile service in action.
Tickets for faults or machine breakdowns—whether created in the field service management software or imported from the ERP system—are converted into field service orders in L-mobile service with just a click. Manual intermediate steps are no longer necessary to process the fault report.
You can automatically synchronize customer data and service data with the ERP system. This ensures a unified database throughout the entire service process. Data no longer needs to be entered manually or duplicated, which reduces the error rate in customer service. Instead, the data is always available to your entire service team in real time and in a central location.
To ensure contractually agreed-upon maintenance is performed on time, the field service management software thinks ahead for you. Based on the service contracts, maintenance orders are automatically generated with all the necessary information. This ensures that no appointment is overlooked and that orders can be scheduled directly by your dispatchers.
| Criterion | Without L-mobile service | With L-mobile service |
|---|---|---|
| Order entry | Incoming orders must be manually entered into spreadsheets or the ERP system, which is a time-consuming process. | Field service orders are created directly in the system or automatically imported from the ERP system. |
| Data availability | Order information is scattered across emails, folders, and the ERP system. Searching takes time. | All order and device data is consolidated centrally. Office staff can provide information in real time. |
| Data quality | Manual maintenance across different tools leads to duplicate entries and transfer errors. | Automatic synchronization with the ERP system guarantees a redundancy-free database. |
| Team coordination | Tasks are assigned on an ad hoc basis or via email without clear transparency regarding status. | Structured task management and assignment for administrative staff, dispatchers, and technicians. |
Optimize service processes for the long term
Many service organizations still manage their orders manually using isolated, stand-alone solutions. Deployment planning is coordinated via Excel spreadsheets, and paper forms are commonplace in both the office and the field. This causes errors and takes up time. Time that slows down the entire customer service operation. With L-mobile service, you can reduce administrative effort, eliminate media discontinuities, and increase the response speed of your customer service.
ERP integration
Prevent delays and errors caused by missing information by linking L-mobile service to your ERP system. The field service management software can be seamlessly connected to popular ERP systems. Whether Proalpha, Infor COM, Sage 100, Microsoft Dynamics 365, or other ERP solutions, order information and assignment data is automatically synchronized in real time.
Data protection & IT security
Data protection and IT security are top priorities for us. That’s why we implement a wide range of technical and organizational measures to ensure the security of your data. We operate in compliance with the GDPR and offer you structured role-based access management in L-mobile service. Your data is, of course, always encrypted when transmitted. A customized backup strategy, which our experts will be happy to develop with you, provides additional security.
Free whitepaper
The integration of L-mobile service with your ERP system is the key to greater transparency, productivity, and a unified database. To learn more about the prerequisites for ERP integration, get an overview of our standard interfaces, and find details on data exchange between the two systems, read our free whitepaper.
Create new field service orders easily and conveniently. Checklists, documents, and notes can be added directly to help your team better prepare for service calls.
Keep track of all your maintenance contracts with your customers. This allows you to respond quickly to renew contracts or schedule routine service calls.
Work with maximum transparency in order management. All previous tasks and service calls are documented in detail in the corresponding customer records.
Manage customer and device data centrally in L-mobile service. Customer data is always available and speeds up the service process.
Use L-mobile service in conjunction with your ERP system. This saves time, reduces errors, and provides greater transparency in customer service.
Coordinate your service team by assigning tasks with just a few clicks. This makes service processes more efficient and traceable.
What is digital order management in field service?
Digital order management in field service refers to the software-supported recording, planning, control, and documentation of all field service orders—from ticket receipt through deployment planning to the finalized field service report. Instead of paper documents, manual data transfer, and isolated Excel spreadsheets, all order information is managed in real time within a central field service management software solution such as L-mobile service. Service managers, office staff, and field service technicians all work from a shared database that is seamlessly connected to the ERP system. This results in faster order processing, error-free data, and a complete service history for every customer.
Why is digital order management important in field service management?
The L-mobile service field service management software consolidates all information into a single tool, making order management simpler, more transparent, and more efficient. Using different software solutions for order processing—such as an ERP system, Excel, and a CRM system—often leads to problems. Media discontinuities complicate the service process and cause delays and errors in data transfer.
What is digital order processing in field service management?
Issues reported by customers are digitally recorded as field service orders and stored centrally. This ensures that all service information is available to the entire service team at any time. This speeds up customer service and makes the work easier.
Can the entire service team access the same order information?
Yes, both the office staff and dispatchers, as well as the field service technicians, use the same database in the L-mobile service field service management software. This prevents errors in processing and duplicate data entries.
Does digital order processing with L-mobile service improve response times?
Yes, because all relevant information for a service call is immediately available to dispatchers and service technicians.
What is master data management in field service?
With L-mobile service field service management software, master data such as customer data and device history records can be managed centrally and transparently. ERP integration also ensures seamless data exchange, prevents duplicate data collection, and speeds up the service process.
How does L-mobile service help with master data management?
The highlight is the seamless connection of L-mobile service to your ERP system. Whether SAP, Proalpha, Microsoft Dynamics 365, Sage 100, or other solutions, data exchange ensures up-to-date information and transparency in customer service.
Can L-mobile also be used without an ERP system?
Yes, L-mobile service includes integrated CRM that can be used as a stand-alone solution for master data management.
What type of customer data can be recorded and managed?
In addition to the company name, address, and contact information for on-site representatives, master data management also includes service contracts, device data, and a history of past service calls.
How does customer service benefit from digital customer records?
Office staff can handle customer inquiries and issues more quickly and efficiently, since all information is transparent and directly accessible. With just a click, the data is sent to the scheduling department, where service calls can be scheduled immediately.
Why is automatic data synchronization important in order management?
The automatic synchronization of data between L-mobile service and your ERP system prevents inconsistencies between the systems. It ensures that all relevant data is always up to date.
Does L-mobile service include user and rights administration?
Each user only has access to the data they need for their daily tasks. For example, technicians only have access rights to the service calls that have been assigned to them. In L-mobile service, this is regulated by comprehensive and complex user and rights administration.
