Plan service calls more easily, quickly, and effectively. L-mobile service deployment planning software allows you to replace Excel spreadsheets and manual planning with a digital planning board featuring automated deployment planning. This results in shorter response times, fewer empty runs, and an improved first-time fix rate for your field service staff.
AI-optimized planning
Plan the deployment of your service technicians and fitters efficiently and automatically with L-mobile service. The intelligent software determines optimal routes based on various factors, such as qualifications, availability, priorities, or location data. This prevents empty runs and makes complex planning easy to implement.
Digital planning board
Coordinate and monitor your deployment planning and resources using the central digital planning board. Always the right service technicians, vehicles, or materials: With L-mobile service, you can ensure the optimal use of resources. Planning errors are minimized, and unnecessary costs are reduced.
Everything under control
Maintain control over resource planning in field service at all times. Whether manually via drag and drop, semi-automated, or fully automated, your dispatchers not only decide how to plan but can always make independent adjustments to the deployment planning.
Increased efficiency
Stay flexible even during emergencies and unplanned situations. Create new field service orders directly in the digital planning board—without any prior process steps in the office. This ensures that urgent customer requests are handled promptly and delays are avoided.
Free software demo
Experience efficient, digital deployment planning in action. The free software demo shows how L-mobile service supports your scheduling, helping you reduce costs and save time. From automated deployment planning to digital field service reports—we present the highlights of L-mobile service in action.
Previously, searching for information in the ERP system, Outlook, or handwritten notes would take hours; now, it can be done in just a few seconds. The planning board provides all assignment-related data at a glance. This saves dispatchers valuable time and allows them to start deployment planning immediately.
If an urgent emergency arises at a customer’s location, the automation of deployment planning enables a rapid response. The field service order is scheduled without requiring your dispatchers to manually reschedule the existing daily plan.
The digital planning board helps you ensure that all resources are optimally matched to a field service order. Skills management helps select the right technician, while the insight provided into capacities and inventories ensures the availability of tools and materials.
ERP integration
Prevent delays and errors caused by missing information by linking L-mobile service to your ERP system. The field service management software can be seamlessly connected to popular ERP systems. Whether Proalpha, Infor COM, Sage 100, Microsoft Dynamics 365, or other ERP solutions, order information and assignment data is automatically synchronized in real time.
Data protection & IT security
Data protection and IT security are top priorities for us. That’s why we implement a wide range of technical and organizational measures to ensure the security of your data. We operate in compliance with the GDPR and offer you structured role-based access management in L-mobile service. Your data is, of course, always encrypted when transmitted. A customized backup strategy, which our experts will be happy to develop with you, provides additional security.
Free whitepaper
You are convinced that a new field service management software solution will optimize your customer service processes in the long term. A transparent ROI (return on investment) will help you determine the value of your planned project, select the right software, and obtain the necessary budget approval from senior management. Check out our tried-and-true tips for calculating ROI in our free whitepaper.
Keep track of your route planning and the locations of your technicians and customers. The precise map view helps you plan routes visually and easily.
Trust L-mobile service and let the field service management software handle your deployment planning. The planning can, of course, be adjusted at any time.
See at a glance which technicians are qualified for which field service orders and thereby increase the first-time fix rate of your field service staff.
Current assignments are displayed in real time. All assignment data is also available, so you can always schedule the right technician.
Plan technicians, vehicles, and tools as a single unit to assign field service orders to different resources with just a click. This reduces planning effort.
Speed up processes by allowing your dispatchers to easily create field service orders themselves and schedule them directly.
What is deployment planning software?
Deployment planning software is a digital solution that helps dispatchers assign field service orders to technicians. It takes into account factors such as qualifications, locations, availability, and order priorities to determine optimal resource assignment. Compared to manual planning with Excel or Outlook, deployment planning software saves time, reduces errors, and improves service quality.
What type of companies is deployment planning software suitable for?
Deployment planning software is suitable for all companies with technical field service staff, whatever the industry. Typical users include companies in machine and plant engineering, building services, facility management, or medical technology that regularly schedule service technicians for customer assignments.
What is a digital planning board?
A digital planning board is a module within field service management software that helps dispatchers schedule service calls in a resource-optimized manner. It provides an overview of upcoming assignments, displays the capacities of all resources, and offers automated planning functions for efficient and simple deployment planning.
Why is a digital planning board important for efficient deployment planning?
A digital planning board is fully integrated into the field service management software. It thus replaces separate planning using Excel or Outlook, which often leads to problems in many companies due to transfer errors or a lack of transparency. All data relevant to planning is available in real time and is always up to date. This speeds up the service process and ensures resource-optimized deployment planning.
What are the advantages of using the digital planning board in L-mobile service?
Time and cost savings are among the most important advantages of a digital planning board. Automated processes speed up planning and ensure optimal resource utilization. This reduces travel time for your service technicians, which ultimately leads to a higher first-time fix rate and greater customer satisfaction.
Does L-mobile’s digital planning board include skills management?
The digital planning board features integrated skills management. It uses data from the user profiles of service technicians. This is where the technicians’ individual skills, certifications, visas, and other competencies are stored.
What planning data can be accessed in the digital planning board?
Dispatchers can view a wide range of information in the digital planning board, including outstanding service calls, the available capacity of service technicians and other resources, and planned absences.
