Do your service technicians lose valuable time every day due to missing information and paper clutter? With the L-mobile service app, things work differently. Field service orders, checklists, and device histories are available directly on a mobile device, and newly recorded data is automatically fed back to the ERP system. This results in a higher first-time fix rate and customer service that becomes measurably more profitable.
Transparent documentation
Create digital field service reports on the go and automatically, directly at the customer’s location. The field service reports documented in the field service app are sent in real time back to the office and, if desired, to the customer. This improves communication and speeds up invoicing.
Improved service quality
Improve service quality through clearly defined processes and work steps. With the field service app, your technicians handle service calls with the help of digital checklists. This speeds up work for field service staff and boosts productivity.
Mobile employee time tracking
Ensure greater efficiency in time tracking. With the field service app, your technicians can record their working time, travel time, and break times quickly, easily, and conveniently while on the go. Paper clutter, lost data, and post-processing errors are consistently avoided.
Offline-capable field service app
Stay operational at all times, even when offline. In the offline mode of the field service app, orders, checklists, and time tracking can be used and recorded as usual. This enables consistent productivity and efficiency.
Free software demo
Experience a typical service process in action—fully digitalized with L-mobile service. The free software demo shows how digitalization with field service management software creates greater transparency and efficiency within your team. From centralized deployment planning to digital field service reports—we present the highlights of L-mobile service in action.
Before the service call
A service call doesn’t begin at the customer’s location—it starts with thorough preparation. This all begins with efficient deployment planning and complete order information. Anyone who sets out without complete assignment information risks follow-up questions, missing replacement parts, and delays. With L-mobile service, your technicians can see everything at a glance—on the go and digitally on their smartphone or tablet—even while on their way to the customer.
| Criterion | Without the field service app | With L-mobile service |
|---|---|---|
| Scheduling data | Order information is received via email or calendar; if there are any questions, a phone call is often necessary. | All assignment data, contacts, and appointments can be viewed in one place on a mobile device. |
| Machine history | Repair histories are handled by office staff. Technicians sometimes lack important background information while on site. | Technicians can view all information regarding previous reports, repairs, and maintenance work in the central device history record. |
| Required replacement parts | Missing parts are often not noticed until the technician arrives on site. This increases the risk of having to make a second trip. | Materials and bills of materials can be viewed in advance. This increases the first-time fix rate. |
| Criterion | Without the field service app | With L-mobile service |
|---|---|---|
| Checklists & protocols | Handwritten paper forms may be incomplete and make it difficult to ensure legally compliant documentation. | Standardized workflows ensure comprehensive data collection as well as consistent, process-driven service quality. |
| Time & materials | Manual data collection and delayed entry into the system. | Offline data collection on site as well as automatic, seamless data transfer to the ERP system. |
During the service call
Manually documenting a service call takes a lot of time. Time that your technicians could use more productively. With L-mobile service, they can focus entirely on repair and maintenance. The field service app makes data collection simple and fully digital: The time spent, materials used, and completed checklists are recorded directly in the app—without any media discontinuities or paper clutter.
After the service call
Even after a successful repair, the service call isn’t over yet. Writing a field service report, transferring data to the ERP system, and creating an invoice—without digital support, all of this takes a considerable amount of time. L-mobile service takes care of all this time-consuming work for you. The field service app automatically generates a digital field service report, all data is fed directly back to the ERP system, and the invoicing process is reduced from several weeks to just a few hours.
| Criterion | Without the field service app | With L-mobile service |
|---|---|---|
| Report & signature | Customer signature and stored on paper or scanned; complete field service reports are often generated with a delay. | Digital field service reports are generated immediately and finalized with a legally binding digital customer signature. |
| Invoicing | It often takes weeks to issue an invoice. Time spent on documentation is often non-billable, as it occurs after the service call. | Assignment data is immediately available to office staff, allowing for same-day invoicing. |
Free whitepaper
As your digitalization partner, we offer you more than just modern field service management software. We also provide comprehensive consulting services and support during project implementation as a matter of course. Read our whitepaper for a detailed look at our project methodology and discover how we can successfully work together to digitalize your field service.
Working with custom and digital checklists makes it easy to map your standard workflows. The dynamic forms serve as standardized work instructions and guide your technicians step by step through the service call at the customer’s location. This reduces errors and ensures high-quality customer service.
At the same time, checklists enable the transparent documentation of service calls. They are a particularly valuable tool for legally required maintenance and safety inspections, such as those mandated by accident prevention regulations. This is because they serve as digital proof of a service call for both the service team and the customer.
Your technicians record the materials used during a service call directly in the field service app. The item, quantity, and serial number are documented while still on site at the customer’s location. Once the order has been completed, all data is automatically transmitted back to the office in real time.
There, your team can see at a glance which materials need to be billed to the customer. This guarantees quick, easy, and error-free billing. At the same time, it is immediately clear whether new materials need to be reordered.
To issue accurate invoices, companies must document every service call. Working time, travel expenses, and other expenses—everything is recorded transparently in the field service app on an order-specific basis. This also applies to internationally documented working hours. The correct number of hours is calculated automatically, ensuring accurate documentation even across different time zones.
In addition, non-order-related time—such as training sessions or meetings—can also be recorded digitally on the go.
Constant material availability in the technician’s vehicle is essential for successful service calls. Your service technicians can therefore use the field service app to ensure they are always optimally equipped. Even while working on an order, the materials used can be recorded on the go and replenishment requested.
Mobile restocking via the app is also easy to do as part of a vehicle inventory check. This prevents delays and increases the first-time fix rate of field service staff.
ERP integration
Prevent delays and errors caused by missing information by linking L-mobile service to your ERP system. The field service management software can be seamlessly connected to popular ERP systems. Whether Proalpha, Infor COM, Sage 100, Microsoft Dynamics 365, or other ERP solutions, order information and assignment data is automatically synchronized in real time.
Data protection & IT security
Data protection and IT security are top priorities for us. That’s why we implement a wide range of technical and organizational measures to ensure the security of your data. We operate in compliance with the GDPR and offer you structured role-based access management in L-mobile service. Your data is, of course, always encrypted when transmitted. A customized backup strategy, which our experts will be happy to develop with you, provides additional security.
Free whitepaper
You are convinced that a new field service management software solution will optimize your customer service processes in the long term. A transparent ROI (return on investment) will help you determine the value of your planned project, select the right software, and obtain the necessary budget approval from senior management. Check out our tried-and-true tips for calculating ROI in our free whitepaper.
Create field service reports directly in the field service app. With the customer’s digital signature obtained directly on site, the data is automatically transmitted back to the office in real time.
Reduce your error rate with digital checklists. Technicians work through the checklists step by step, documenting their progress as they go.
Edit and document service calls, even without an Internet connection. All recorded data is synchronized automatically as soon as the field service app is back online.
Record the materials used, time spent working, and break times on the go in the app in just a few seconds. A digital field service report is automatically generated from this data.
Keep track of all outstanding service calls at all times. Every service call, along with all associated information, can be accessed at any time. This makes it possible to prepare thoroughly for the service call.
Get assistance from experienced experts within the team. A chat feature in the field service app enables quick and easy real-time communication.
Is the field service app also available offline?
A key feature of the L-mobile service app for service technicians is its offline capability, which enables technical field service staff to work smoothly even without an Internet connection. This is achieved by the required data being transferred to the employee’s mobile device in advance when an Internet connection is available. From that point on, your service technicians can access this data even without an Internet connection. Incremental synchronization of further data and feedback allows the data to be compared as soon as network reception is restored.
Is the field service app easy to install on field service employees’ devices?
The mobile service app of L-mobile service is a web-based application that can be used both directly via a standard browser, such as Google Chrome, and as an app. To use the app, it can be downloaded and installed via the Google Play Store or the Apple App Store.
Which devices are supported by L-mobile service?
L-mobile service can be used on all popular operating systems such as Windows, Android, or Apple iOS. Thanks to the use of modern web technologies, all you need is an up-to-date web browser.
Does L-mobile also offer suitable hardware?
In our hardware shop, you’ll find a wide selection of industrial tablets that are ideal for using the field service app. If you have any questions, our hardware experts will always be happy to advise you. You can of course also use L-mobile service on commercially available devices; however, these cannot be purchased via L-mobile.
Can employee time be tracked using the field service app?
Service technicians can log their working times directly in the app and document them for each job they complete. The digitally recorded time entries are then automatically compiled with other data to create a field service report.
Will our service technicians find it easy to use the L-mobile field service app?
The user interface of the service technician app is intuitive and easy to understand, so your service technicians generally do not require special training. Nevertheless, we will be happy to support you with customized key user training to ensure your service team has an efficient and smooth work experience.
How does the L-mobile field service app support our service technicians in documenting a service call?
The time spent, materials used, notes, photos, or checklists can be recorded directly at the customer’s location and filled out in the field service app. L-mobile service then generates a digital field service report based on the documented data. This report is immediately available to staff back in the office, helping to improve communication within the service team.
