By using L-mobile service, the company can now track maintenance services quickly and easily and produce more detailed, more accurate internal maintenance reports. Even ad hoc orders which come up during a field service assignment can be create and documented quickly and easily. In addition, the solution’s note function makes it possible to record deviations along with photo material, then store them in proALPHA after the order is completed. One further advantage of the mobile solution is the simple, intuitive operation of the mobile interface which guides technicians through an order step by step.
Florian König, Assembly Process Coordinator at Rosenberger, when asked to name the top 3 advantages of the solution, cited its online and offline capability, its end-to-end mobile processing of field service work orders, and its ability to quickly create ad hoc orders from a mobile device. “We’re very satisfied with the way L-mobile handled our project, and with the collaboration itself. Communication within the project was outstanding. There was always a contact available whenever we had a question or some other need, and our requirements were optimally met,” enthused Florian. Due to the excellent collaboration between Rosenberger and L-mobile, the partners were able to complete the project implementation phase in just over a month. The L-mobile solution greatly impressed the company, and they are now also considering a mobile solution for their logistics operations.