Digital Service Management | Digital Device Management
To perform field service work orders with maximum efficiency, on schedule, and to the customer’s satisfaction, you need a transparent overview of all important data for the relevant machine or system.But if device history records containing information about machine parts, previous maintenance work, or contact details are kept on index cards or in Excel spreadsheets, it is difficult to make this data available to all of your service employees centrally and in real time. Furthermore, manual data maintenance for devices and systems is extremely time-consuming. The efficient and rapid processing of field service work orders is therefore a major challenge.
With digital device management in the L-mobile service field service management software, you can manage all of your customer device data centrally and clearly in one place. It takes just a click for your office staff and service technicians to view all information at a glance—and it is always up to date. All devices, systems, and installations used by the customer can be recorded and monitored with L-mobile service with the aid of digital device history records. In addition to background information about the device type and the associated machine parts, your service employees can store important documents in every device history record, assign tasks, and provide specific information for your service technicians—with the ability to access everything on a digital, central, and mobile basis.