Field Service Management | Managing Field Service Work Orders, Repair Orders, and Maintenance Orders

Managing repair orders, maintenance orders, and field service work orders in general requires great attention on the part of any service organization. Proper planning of orders can lead to reliable service by technicians out in the field. Order management is a necessary foundation for providing all repair and maintenance-related information, and ensuring it is accurate and of quality from the very start. Order management makes exactly that possible for your office staff.

Customers, on-site contacts, systems and machines, materials, and checklists are saved with orders and made available to technicians via their mobile devices. Maintenance orders are automatically created in accordance with pre-defined schedules. Overall order management provides a traceable, structured tool for an efficient, traceable, and above all correct technical customer service.