Service Technician App | Mobile Field Service Assignment Software

Successful Field Service Management through Mobile Data Collection for Field Service Staff

The L-mobile service technician app is your tool for efficient service management. Is your workday always made up of missing time sheets, carbon copies with illegible handwriting and hours spent manually entering data into your customer management/ERP system? Our field service app for service technicians makes all that a thing of the past.

The field service app lets you digitally record service technician working times and all other relevant information on their field service assignments, and also invoices. You can even view a service history, which shows all previously completed field service assignments, at any time in the app. In addition, dispatchers provide technicians with a route-optimized deployment plan which they can access from their mobile devices (tablet or smartphone). These functions make it possible for you to save time and money and to also conserve valuable resources like paper. In addition, your accounting department no longer has to wait weeks to get time sheets and order documents from service technicians before they can generate invoices. The field service app runs on all popular operating systems including iOS, Android, and Windows.

Choose between L-mobile’s SaaS Solution and the Self-Managed Solution

SaaS Solution
The subscription-based version of our cloud solution tailored to your needs and requirements. Suitable for up to 20 service technicians.

L-mobile service as a SaaS Solution

For companies with smaller service departments

The mobile app for your field service staff. The intuitive SaaS-based software solution allows smaller companies with field service staff to achieve complete transparency over their field service assignments while also keeping administrative overhead low. The software can be reserved in custom packages which meet your company’s needs. Flexible, no hidden costs.

To L-mobile SaaS
Self-Managed Solution
The one-time purchase version of our field service management software, tailored to your company. Ideal for 20 or more service technicians.

L-mobile service as a Self-Managed Solution

For mid-sized companies in any branch of industry

Optimize your field service assignments all the way from technician deployment planning to the final digital field service report. Our self-managed solution is tailored to your company and requirements, and optimally integrates with your existing IT landscape by interfacing with your ERP system.

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The Key Functions for Optimal Service Quality

Dashboard Field service work order Checklist Material Time Tracking Field Service Report Travel Expenses

Service App Dashboard

Dashboard Field Service App

The L-mobile service Service Technician app means your field service technicians always have all their assignments and other essential information combined together clearly on a single dashboard. As soon as a service technician calls up the app, it’s synchronized with current data. Assignments are entered by the local office staff or head office and can then be accessed from mobile devices in real time.

All field service work orders are displayed on technician smartphones/tablets in chronological order. Technicians see not only their currently scheduled and upcoming field service assignments, but also their overdue assignments. In addition, the practical calendar function makes it possible for technicians to organize their work more efficiently so they always know when they should be handling a given order. Technicians can also see all information even when they’re offline. And the dashboard’s search function gives technicians direct access to customer and machine data.

Managing Field Service Work Orders from Your Mobile Device

Serviceauftrag

The L-mobile field service app lets you access your field service work orders right from your mobile device to provide you with optimal order processing and in turn efficient service management. Thanks to mobile data collection by service technicians and the transfer of this information directly to your customer management/ERP systems, our mobile field service solution enables you to implement an order management process which is always transparent and up-to-date.

Your office staff also benefit from the field service management app. The mobile data collection and seamless feedback of field service work order information including digital field service reports make it possible for your team to issue invoices on the same day. Technicians store customer data such as error reports, assignment locations, materials, checklists, notes, and documents. directly in the field service work order. And the device history record shows all information such as assemblies, serial numbers and device names for a given machine or system. Technicians can also enter data like work time and distance traveled to and from the assignment location in the field service app.

The service app comes with an integrated remote support function via augmented reality, so your technicians can also provide support remotely.

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Practical Field Service App Features for Field Service Work Orders

Retrieval of field service work orders
Maintenance of device history records
Display of service history
Management of field service work orders
Feedback of times and materials
Retrieval of maintenance schedules and checklists
Processing of checklists
Recording of error codes

Creation of digital field service reports
Display of maintenance history
Digital signatures
Feedback of field service work orders
Travel expense accounting
Travel expense accounting
Order navigation

Service Technician Checklists

Checkliste Field service app

So that data can be collected in a well-organized way then later evaluated, the field service app stores one or more different checklists. They form the framework for a field service assignment so that service technicians can follow the given checklist items and/or sequences. This turns checklists into a useful tool for technicians since they are guided appropriately through a field service assignment.

In addition, checklists are also very suitable for documenting the safety verifications which need to be provided on a daily basis in many branches of industry. More specifically, technicians can save notes, photo proof, digital signatures, and much more in the checklist itself. Checklists are created by a service employee or service manager. In the process, they can be customized according to a given field service assignment or machine/system. If desired, they can then be attached as a PDF to digital field service reports and sent to customers.

Effortless Placement of Material/Replacement Part Orders

Material Field service app

Do your service technicians often have the problem that they arrive for an assignment and they’re missing materials? Then we have the solution! That’s because the L-mobile service app makes it possible for field service technicians to enter material quantities on the spot and report them back to your service management system. This ensures that the field service assignment is always provided with a sufficient quantity of the correct materials. The app also provides a “Restocking” tab so service technicians can schedule materials in advance and re-order them without a problem. All information can then be immediately reviewed by the head office and released for billing. The information in turn becomes automatically available in your ERP system. In addition, the app records all material used at an assignment and notes this on the digital field service report.

Time Tracking for Technical Field Service

Checkliste Field service app

The service technician app enables all personnel to enter their working time on their mobile devices and to also use their mobile devices to save directly to an order in digital form. This makes for transparency at all times over the order and the related services which technicians are providing on site.
Time spent traveling to and from a repair order assignment as well as the time spent on the order are likewise saved in digital form. This mobile employee time tracking function provided by the L-mobile service app gives you the advantage that all time periods essential for processing an order become available instantly as soon as the order is completed.

Digital Field Service Report

Servicebericht Field service app

The digital field service report replaces old-fashioned carbon copies. Technicians can now use the field service assignment app to enter not just the work they performed at a given time, but also what materials they used. That information can then be generated as a digital operations report which the L-mobile app can save per your corporate design guidelines. As a result, your service technicians have a digital operations report as soon as they complete a field service assignment, and no longer have to enter it manually.

And the digital service form also makes it possible for technicians to have the work they’ve performed confirmed immediately throughdigital signature, right at the assignment location. This saves on administrative overhead, eliminates the need for field service work orders to be post-processed, and also prevents errors in data entry. In addition, manual work spent transferring data to your ERP system is no longer necessary. At the end of the process, your technicians, as well as your customers if necessary, receive a digital field service report containing all relevant information.

All data recorded in the field service report can then be reported back directly to your service management software and made available to office staff instantly for review and billing purposes.

Digitally Record Travel Expenses and Other Costs

Spesen Field service app

The app also makes it easy for technicians to enter expenses, even those which are incurred over the course of a short-term field service assignment. Technicians can photograph the supporting documents for these costs and attach them as a document. Service technicians can then send them to office staff along with their weekly or monthly report. Flat-rate amounts for meal expenses can also be saved digitally. In addition, the app makes it easy to enter non-productive time, for example time spent on training and education, installations, and travel.

Service App Advantages

Process Reliability through Checklists

Do you work with a wide variety of checklists? That’s no problem at all! The app lets you create any kind of form you want, to guide your service technicians through the related service process in a structured, standard way. You can create different checklists for each of your service assignment types such as repair orders, maintenance orders, installations, initial commissioning, etc.

Transparency thanks to Digital Overview

Your service technicians have a clear overview of all their field service work orders, and can see all customer data and access any error reports. In addition, the practical calendar function gives technicians a clear overview of their orders, including what location they have to be at and when.

Prompt Travel Expense Accounting

The app not only digitally records all times during which work was performed externally, but also makes it possible to record internal employee times. In addition, the app makes it easy for service technicians to enter expenses, then photograph supporting documentation and attach it as a file.

Flexibility for Processing Ad-hoc Orders

It often happens that service technicians who are already at a site are used for other technical problems. Ad-hoc orders such as these can also be entered easily and in a structured way in the service technician app.

Online/Offline-Capable

The service technician app supports both online and offline use. As a result, your service technicians who are on the road can work without any problem at all, even when they have no network connection.

Optimal Material Availability

Your service technicians always have an overview of future orders and can see what materials they’ll need for each assignment. As a result, their field service assignments will no longer have to be called off due to a lack of materials.

Creating and Importing Field Service Work Orders

How do your service technicians get their orders?

The app provides you with three ways of assigning field service work orders to service technicians:

Office Staff
The central graphical personnel deployment planning function, which allows office dispatchers to divide up field service work orders over all service technicians. When orders are released in the L-mobile planning board, they are then transferred over to the field service app.
Ad-Hoc Order
A service technician is on site with a customer, who then shows them another machine malfunction. So that this repair can also be recorded, the technician uses the app to create another ad-hoc order.
Service Technician
The third variant does not require the use of dispatchers to divide up field service work orders over technicians. Service technicians work independently and assign themselves the field service work orders they can handle, based on their qualifications.

L-mobile field service app

Application Examples

Employee Time Tracking in the Field Service App

A service technician begins their day by synchronizing the field service app on their tablet. They see all of their field service assignments at a glance and know immediately where they need to be and when. They clock in digitally to begin the work day. The technician drives to the customer and reports in the field service management app that they have arrived at the assignment location. A machine needs to be serviced, so the service technician opens the checklist in their app and checks off each task as it is completed. Since the technician takes a small break in between, they clock out for 15 minutes, then clock back in after the break.

Since they used some new components, they record the materials consumed on their mobile device. In addition, they use the app to record how much time was spent on the corresponding service types. They then look at the report to check it over and define a recipient. The customer signs the document, which means that for the most part, the field service report cannot be changed and the field service assignment and field service work order are completed. The service technician now uses the app to report that they are driving to the next customer or going home.

Service Order with Follow-Up Assignment

Fitter 1 drives out to the assignment location. Once there, they repair the machine and in the process make use of the field service management app. They check off each item in the checklist for the repair, and record the materials consumed directly into the app. Since the service technician finds they need support from another colleague, they complete their field service assignment and generate a follow-up assignment for their colleague (fitter 2). Once fitter 2 completes the repair and thus the field service assignment, the entire field service work order is completed. All deliverables provided by the two fitters such as times, materials, and services are combined into a single invoice and sent to the customer as one.

Working Offline

A service technician is on the road with the field service app but has no Internet connection since they’re in an area with no network connections, or outdoors in the open. They are repairing/maintaining a machine and using the field service app to record all relevant data. The app ensures mobile data collection even in offline mode, so it’s still possible in the field service app to use all features such as checklists and material entry. As soon as the service technician reconnects the digital field service app to the Internet, the mobile field service work order is synchronized, and all information on the field service assignment is transferred directly to your ERP system or service management system.

5 Reasons to Use Field Service Management Software

Simpler, faster, and more efficient: Use a mobile service solution to optimize your service processes in the office and in the field

Moving from manual to digital business processes in field service management
Consider the challenges faced by your service technicians, dispatchers, and others and how you can overcome them.
What is field service management software—and how does it support your service processes?

Goals, area of application, and practical example of a mobile service solution.
5 reasons why your office and field service staff will benefit from its use
We show you five advantages that you can achieve by using field service management software.

Livre blanc : 5 raisons d’introduire la solution logicielle Field Service Management

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Highlights of L-mobile service

Field service management software

ERP-independent solution

Duplicate work and unnecessary paperwork avoided

100% offline capability

Increased customer satisfaction

Prompt invoicing

Day-to-day operations simplified

Rapid processing of field service work orders

Efficient use of resources

Simple, centralized customer management

Deployment planning via drag and drop

Management of maintenance contracts

Machine and system management

Field Service Management Software—One Solution for Your Entire Field Service Process

L-mobile digital service management mobile service solution post image — Digital Service Management

Would you like to get a complete overview of our field service solution? You’ll find information on our full field service solution on the field service management page.

In the first step of the process, office staff create all essential data (personnel, company, field service work order). The field service work order is then passed to a dispatcher who uses the digital planning board to find the right service technicians to assign to the order. Using the service app, technicians can access the data created by the office staff and then carry out and complete the field service work order. The completed field service work order can then be released for invoicing. Finally, the reporting process combines together and evaluates all key data from the field service process.

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Customers Who Use L-mobile service

L-mobile service in use at Deutsche Windtechnik! Watch the reference video to see how the service app supports the technical maintenance of wind turbines.

“With the mobile solution from L-mobile, we are able to prevent errors consistently and optimally exploit the potential for machine and system maintenance.”

Klaas FeldmannHead of IT at Deutsche Windtechnik AG

To the case study

L-mobile Digital Warehouse Management proALPHA Case Study Rosenberger Hochfrequenztechnik GmbH & Co. KG

L-mobile digital warehouse management Infor COM and digital service management case study INOTEC Sicherheitstechnik GmbH

L-mobile Digitales Service Management und Mobiler Vertrieb CRM & sales Referenzbericht Swecon Baumaschinen GmbH

L-mobile reference Grimme Landmaschinenfabrik GmbH & Co KG

Digital Sales Solution—with the Sales App for Field Service

L-mobile digital production article image — Digital production

When combined with L-mobile sales, the mobile field service solution also makes it possible for you to manage your sales projects and orders from your mobile device, using the digital field service app. From contact data to revenue, market conditions, sales volumes, and open items all the way up to planned activities, special terms and conditions, and discounts, a wide variety of information can be mapped to a mobile device. The functions are based on our L-mobile CRM. The L-mobile sales app makes it possible for you to enter customer quotes and orders and to create visit reports, right from a customer site.

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