Grimme was impressed by L-mobile’s end-device-independent solution and the existing interface to the MS Dynamics AX ERP system. This was a key consideration for Grimme, along with the great price/performance ratio. The functions and their specific features were jointly defined with L-mobile in several workshops.
The basic installation including connection to MS Dynamics AX and the L-mobile planning board was realized in an initial phase of the project. Following the implementation of the planning board, field service fitters were equipped with iPads and familiarized with the new possibilities for service management. Parallel to the initial rollout of the application, further adjustments were made and additional functions were implemented for Grimme in order to optimally tailor the software to the specific needs of the service organization.
Speaking about the project, Gerald Wessel, Service Team Leader at Grimme, said: “The mobile solution provides us with a higher-quality, more complete set of data. We were able to make our deployment planning process more efficient, and are now able to respond quickly and dynamically to customer demands.” He added: “I would especially like to praise the dedication of the L-mobile project team, as it was their practical approach that enabled us to find a solution that met all of our requirements.”