Case Study—L-mobile service—Grimme
There used to be a lot of paperwork involved for Grimme’s fitters. There was often a delay in the hand-written reports arriving at the relevant locations where office staff would then enter their contents again in MS Dynamics AX. Manual entry of the additional data collected during the assignment was error-prone and time-consuming. Parallel to this, Excel spreadsheets were used to document the service provided to the customer and the fitter’s travel time. Due to the considerable time it took to enter all the data again in the ERP system, a solution was needed that would optimize throughput times and manual processes. By using L-mobile service, Grimme can now map a seamless, digital, end-to-end service process based on the ERP system.