By using L-mobile service, Deutsche Windtechnik can now map a seamless, digital, end-to-end service process. Using tablets with the mobile client (which is where the service application is presented) makes it much easier for field service fitters to record data, such as the work-order time accrued, materials used, operating hours, and diagnostic messages, and to take photos.
Transparent documentation is a major advantage, as it provides the basis for optimal service processing. A fitter can view, process, and simultaneously document all outstanding issues for a device history record at any time. Once the maintenance work on the wind turbine has been completed, a digital field service report is available containing all the information, such as the materials installed, time spent on the work, and any photos taken. With full transparency over all the relevant information for a system, it is possible to implement preventive measures, for example, by examining photos of corrosion damage.
