ERP Integration of the L-mobile service Field Service Management Software

Everything you need to know about connecting L-mobile service to your ERP system—and why the interface is so important for successful customer service

L-mobile service, Field Service Management Software, ERP-System, ERP integration, interface, connecting L-mobile service to your ERP system

The L-mobile service field service management software allows you to completely digitalize service processes. Tools and functions such as the digital planning board and a mobile service app create transparency, more efficiency, and increased productivity within the entire service team. That alone offers an excellent basis to increase the success of your field service management. You can go a step further with the ERP integration of L-mobile service with your ERP system. To learn about the interaction between field service management software and the ERP system and for detailed information on our standard interfaces for the ERP integration of L-mobile service with Microsoft Dynamics 365, Proalpha, ALPHAPLAN, and many other ERP solutions, read our free whitepaper.

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The added value of ERP integration: Why field service management software and the ERP system should work together

Managing customer data, creating field service orders, and generating invoices—a number of administrative tasks in field service management are already usually handled by the ERP system. The data required for these tasks has to be available at all times in that ERP system, even after field service management software has been implemented. So, despite a centralized service solution, you still face duplicate data collection, a lack of transparency, and media discontinuities in the process, right? A mobile service solution should make processes in customer service simpler and more efficient. So wouldn’t it then make sense to perform ERP integration with the help of the appropriate interface in order to seamlessly network the ERP system and field service management software?

We certainly think so! The ERP integration of L-mobile service offers you and your service team a whole host of benefits. Depending on the ERP software, master and transaction data can be recorded, processed, or deleted independently of each other in each system and is still up to date at all times in both the ERP system and L-mobile service. No more errors resulting from manual data transfer, end-to-end and accelerated processes, and automatic data synchronization in both directions are just some of the benefits.

L-mobile, Field Service Management Software, ERP-Integration, Schnittstelle zum ERP-System

The advantages of ERP integration in field service management

No duplicate data collection

By seamlessly linking the two systems, it is now only necessary to record data in one solution instead of creating it several times in a decentralized manner.

No errors resulting from manual data transfer

As data from the ERP system no longer has to be entered manually in the field service management software, potential errors associated with this activity are also prevented.

Automatic data synchronization

All data is constantly synchronized in almost real time, ideally in both directions. This makes the data available in both systems—transparently and without much effort.

Service processes are accelerated

ERP integration eliminates some administrative tasks in master data management, making office work easier and more efficient.

Greater transparency

The connection between the ERP system and L-mobile service creates end-to-end transparency. All service staff can access the latest master and transaction data at any time.

Media discontinuities are reduced

The elimination of manual data transfer also eliminates another media discontinuity, which can otherwise be a potential source of errors and data loss.

Successful implementation of L-mobile service: As a stand-alone solution or through ERP integration?

Our L-mobile service field service management software can be the right solution for you if you need to manage master and transaction data, such as field service orders or material orders, for example. The choice is yours: The service solution can be used as a stand-alone solution or it can be connected to your ERP system through ERP integration and implemented in the service process.

Standalone solution ERP integration

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Stand-alone solution: Exclusively manage master data and order data in L-mobile service

Sometimes companies do not need to work with ERP software. This may be due, for example, to the size of the company or to the complex functions of many ERP systems that are not necessary for the in-house team and are therefore perhaps too expensive. Even if you structure and handle your processes differently, the field service management software offers you the ideal basis for optimal customer service. If L-mobile service is used as a stand-alone solution, use the integrated CRM system (Customer Relationship Management system) to record and manage master data and order information directly in the service solution without the need of an additional external CRM system.

Service real-time reporting

Digital Device Management

Order processing

Digital checklists

Mobile service app

Deployment planning with digital planning board

Master data management

Remote service with augmented reality

Both the master data management and order management of L-mobile service are seamlessly linked to the other functions of the solution. These include, for example, a digital planning board for deployment planning and route planning and a mobile service app for technical field service staff. So, if the field service management software is used as a stand-alone solution in your team, you can handle your entire service process in a single system.

ERP integration: End-to-end and seamless transparency in the service process thanks to the interface to the ERP system

It is just as common, if not more so, for companies to work with a central ERP system in which customer data and order information is managed. In this case, implementing L-mobile service as a stand-alone solution makes little sense. Instead, you can easily integrate the field service management software with your existing IT infrastructure by using the appropriate interface of L-mobile service for ERP integration of the service solution.

L-mobile service features various standard interfaces for popular ERP systems. One of these interfaces can be used to connect the service solution to your chosen ERP system to deliver centralized and transparent master data management. All relevant master and transaction data from the ERP system is displayed in full in L-mobile service and can be easily processed, managed, and sent back to the ERP system.

Thanks to data synchronization in real time, i.e., in just a few minutes, all changes and newly recorded data are automatically updated in both software solutions. The interfaces for SAP and Infor COM are an exception, as the master data is only imported into L-mobile service and is not exported. Nevertheless, ERP integration of the field service management software makes work easier and provides greater transparency, thus making work more efficient. Download our free whitepaper for detailed information about how you can implement the ERP integration of L-mobile service with your ERP system.

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L-mobile, Field Service Management Software, ERP-Integration, Schnittstelle zum ERP-System, mobiles Arbeiten

The ERP integration of L-mobile service with the ERP system especially saves you a lot of time and money. Without the interface, changes to customer data would have to be made in two systems. Field service orders from the ERP system would have to be additionally recorded in L-mobile service, which is very time consuming and, due to manual data transfer, also leads to a high error rate that in turn requires more time and effort to correct errors.

Without ERP integration, after a completed service call, your service staff would have to take all the data entered in L-mobile service by the service technician and manually type it into the ERP system. Consider this: With 200 service calls per week, how much unnecessary administrative work would you save if L-mobile service were directly linked to your ERP system thanks to ERP integration? A well-functioning interface saves you time and money and ultimately also contributes to improved customer and employee satisfaction.

Why the ERP system is often the principal system in field service management—and why ERP integration of the service solution makes sense

An ERP system plays a central role in the management of business processes and company resources. Instead of decentralized data management in different software solutions, the ERP software should act as the principal system—the central hub for the company’s internal processes. In field service management in particular, this requires seamless networking with all other solutions used by the service team. Since L-mobile service can be used to handle all steps of a service process digitally and on a mobile basis, linking the two software solutions via an interface is crucial to ensuring that the ERP system can continue to be used as the principal system in the future.

Central data source
The ERP system is usually the central point of contact for up-to-date and reliable information within a company. All departments and the software solutions used in them, such as field service management software, can access the same data, which means that errors and discrepancies can be reduced to a minimum.
Avoid redundancies
By using the ERP system as the primary data source, redundant data collection in different systems can be prevented. ERP integration therefore not only saves valuable time and resources, it also reduces the risk of errors.
Detailed analysis
ERP systems generally offer powerful tools for a wide range of analysis options. If the software is used as the primary system, companies can collect and analyze data from different sources for meaningful reporting. This information can be used to gain important insights into company performance and measures for optimization.
Uniform business logic
Centralized business logic in the ERP system ensures uniform company processes, which promotes standardization and efficiency within a company.
Comprehensive processes
In an ERP system, business processes such as purchasing, sales, warehousing, and accounting can be smoothly integrated. Instead of using decentralized stand-alone solutions, the ERP system serves as the central main system through which all of these processes are seamlessly interlinked. This holistic approach increases efficiency and ensures data consistency within the company.

ERP integration of L-mobile service: Use the corresponding interface to connect your ERP system

Everything you need to know about using L-mobile service in conjunction with your ERP system

Thanks to the numerous interfaces that are available, L-mobile service can be connected to a wide range of popular ERP systems. ERP integration is achieved with the help of standard interfaces, which are already successfully being used in a number of customer projects. ERP systems that can be quickly, easily, and seamlessly connected to L-mobile service include ALPHAPLAN, Infor COM, Proalpha, Microsoft Dynamics 365 Business Central, SAP, SAP Business One, and Sage 100. Are you using a different ERP system? No problem. Our own CSV interface developed specifically for the ERP integration of L-mobile service makes it easy to link the field service management software to other ERP solutions.

L-mobile, field service management software, interface to ERP systems, ERP integration, Proalpha, SAP, Infor COM, ALPHAPLAN, SAP Business One, Microsoft Dynamics Business Central

Work with L-mobile service and your ERP system thanks to simple ERP integration

Everything you need to know about the ERP integration of our field service management software

Do you want to learn more about how you can use the ERP integration of L-mobile service to optimize your field service management? Our free whitepaper provides you with:

Data quality and starting point
Information about what type of data should be available in the ERP system for the successful ERP integration of L-mobile service.
The import and export of master and transaction data
An overview of what type of master and transaction data can be imported and exported in L-mobile service during ERP integration with your respective ERP system.
L-mobile standard interfaces
Details about interfaces from L-mobile service to ALPHAPLAN, Infor COM, Proalpha, Microsoft Dynamics 365 Business Central, SAP, SAP Business One, and Sage 100
Connection to other ERP systems
More detailed information on our CSV interface and how you can use it for ERP integration with other solutions.

L-mobile service, Field Service Management Software, ERP system, ERP integration, interface, connection of L-mobile service to your ERP system

Download the whitepaper now