By using L-mobile service, Swecon can now map a seamless, digital, end-to-end service process based on the ERP system. The field service orders created in MS Dynamics NAV are forwarded with all information to the scheduling department of the respective location. They are then assigned to the appropriate fitter or team using the graphical planning board.
Skill management, tracking of non-productive times and absences, along with a map-based display of deployment sites, enable optimized planning. Role and permission-based access to the planning of other locations promotes easy cross-regional collaboration during peak workloads.
All this results in precise planning and handling of field service calls. The use of a tablet with the mobile service app has made it much easier for field service technicians to record data such as working hours, material installed, or diagnostic messages. Once signed with an electronic signature, the data is transferred to the digital field service report. It is immediately sent to the customer via email and relayed to the office staff without delay laying the foundation for prompt invoicing.