Case study L-mobile service – Swecon Baumaschinen GmbH
By using L-mobile service, Swecon can now map a seamless, digital, end-to-end service process based on the ERP system. The field service orders created in MS Dynamics NAV are forwarded with all information to the scheduling department of the respective location.
They are then assigned to the appropriate fitter or team using the graphical L-mobile planning board. Skill management, tracking of non-productive times and absences, along with map-based display of deployment sites, enable optimized planning. Role and permission-based access to the planning of other locations promotes easy cross-regional collaboration during peak workloads. All this results in the precise planning and handling of field service calls and therefore effective service management.