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Rosenberger Hochfrequenztechnik GmbH und Co. KG

proALPHA 000 employees, more than 1, more than 1,000 employees Equipment manufacturing, Trade Germany Digital service management Including case study

“We’re very satisfied with the way L-mobile has handled our project, and with the collaboration itself. Communication within the project was outstanding. There was always a contact available whenever we had a question or some other need, and our requirements were optimally met.”

Florian KönigAssembly Process Coordinator, Rosenberger Hochfrequenztechnik GmbH & Co. KG
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L-mobile Reference
Rosenberger Hochfrequenztechnik GmbH & Co. KG

L-mobile Digital Warehouse Management proALPHA Case Study Rosenberger Hochfrequenztechnik GmbH & Co. KG

Rosenberger is a leading worldwide manufacturer of connection solutions based on high-frequency and fiber optic technology. The company is headquartered in Germany and also maintains production and assembly locations as well as sales branches in Europe, Asia, and North and South America.

By using L-mobile service, Rosenberger can now map, starting from its ERP system, a seamless, digital, end-to-end maintenance process. The company’s service technicians can use their mobile devices to view and process maintenance orders at any time. The elimination of analog documentation also omits the need for manual, time-intensive subsequent processing. Because of the solution’s seamless integration with proALPHA, all information is kept up-to-date and is always available in the company’s ERP system for easy tracking.



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  • Case Study L-mobile service—Rosenberger Hochfrequenztechnik GmbH & Co. KG

    Case Study L-mobile service—Rosenberger Hochfrequenztechnik GmbH & Co. KG

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https://l-mobile.com/wp-content/uploads/2017/05/Rosenberger.jpg 240 240 Marc Bracher https://l-mobile.com/wp-content/uploads/2018/01/L-mobile-logo-transparent.png Marc Bracher2023-03-09 16:58:282023-03-09 16:58:29Rosenberger Hochfrequenztechnik GmbH und Co. KG

Rosenberger Hochfrequenztechnik GmbH und Co. KG

proALPHA 000 employees, more than 1 Germany Digital service management equipment manufacturing, trade

L-mobile Case Study
Rosenberger Hochfrequenztechnik GmbH & Co. KG

L-mobile Digital Warehouse Management proALPHA Case Study Rosenberger Hochfrequenztechnik GmbH & Co. KG

Rosenberger is a leading worldwide manufacturer of connection solutions based on high-frequency and fiber optic technology. The company is headquartered in Germany and also maintains production and assembly locations as well as sales branches in Europe, Asia, and North and South America.



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Internal Maintenance with L-mobile service Linked to proALPHA

Easy, fast, and completely mobile–that’s how Rosenberger service technicians work

ProjectProblemsSolution
PreviousNext

The Project with L-mobile

By using L-mobile service, the company can now track maintenance services quickly and easily and produce more detailed, more accurate internal maintenance reports. Even ad hoc orders which come up during a field service assignment can be create and documented quickly and easily. In addition, the solution’s note function makes it possible to record deviations along with photo material, then store them in proALPHA after the order is completed. One further advantage of the mobile solution is the simple, intuitive operation of the mobile interface which guides technicians through an order step by step.

Florian König, Assembly Process Coordinator at Rosenberger, when asked to name the top 3 advantages of the solution, cited its online and offline capability, its end-to-end mobile processing of field service work orders, and its ability to quickly create ad hoc orders from a mobile device. “We’re very satisfied with the way L-mobile handled our project, and with the collaboration itself. Communication within the project was outstanding. There was always a contact available whenever we had a question or some other need, and our requirements were optimally met,” enthused Florian. Due to the excellent collaboration between Rosenberger and L-mobile, the partners were able to complete the project implementation phase in just over a month. The L-mobile solution greatly impressed the company, and they are now also considering a mobile solution for their logistics operations.

ERP systemProductDevicesWireless technologyTechnology
proALPHAL-mobile serviceTabletWLANOffline-capable mobile client


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The Challenge Faced by L-mobile service

The Rosenberger Group is an international manufacturer of connection solutions based on high-frequency and fiber optic technology. To make the work of its service technicians easier when it comes to maintaining production facilities, the company chose the L-mobile service mobile software solution. Previously, the documentation of all internal maintenance operations consisted of a mix of analog and digital items.

With L-mobile, the company was able to simplify documentation for technicians, and the process is much faster. Because of the solution’s seamless integration with proALPHA, all information on internal field service work orders can be easily tracked and is always available in the company’s ERP system. The elimination of analog documentation provides the added advantage that the company was also able to completely eliminate manual processing, which is often time-consuming and prone to error.



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The Solution with L-mobile service

By using L-mobile service, Rosenberger can now map, starting from its ERP system, a seamless, digital, end-to-end maintenance process. Service technicians can use their mobile devices to view upcoming and already completed maintenance orders at any time—even offline. A technician carrying out a maintenance assignment can use a tablet to fill out, right from the machine, all work steps as well as the attached checklists for the order. This information is then transferred to the digital field service report and becomes available in the proALPHA system immediately. When handling internal maintenance, the maintenance orders can either be assigned by a shift supervisor to a technician for a given time period and released, or technicians can use the technician client to schedule assignments themselves. This instant transfer of order documentation provides for the greatest possible traceability of each maintenance status for each machine.



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How did the Project with L-mobile Go?

“We’re very satisfied with the way L-mobile handled our project, and with the collaboration itself. Communication within the project was outstanding. There was always a contact available whenever we had a question or some other need, and our requirements were optimally met.”

Florian KönigAssembly Process Coordinatorhttps://www.rosenberger.com/de/–Rosenberger Hochfrequenztechnik GmbH & Co. KG
PreviousNext

Highlights of L-mobile service


Integration with proALPHA

Entry and processing of field service work orders

Scheduling of service technicians

Independent order planning by service technicians

Online/offline-capable mobile client

Mobile management of maintenance orders

Prompt invoicing

Multilingual digital field service report

Increased customer satisfaction

Simple, Digital Maintenance with L-mobile service Linked to proALPHA ERP System

Download the case study now.


How did Rosenberger Hochfrequenztechnik GmbH & Co. KG make it possible for its internal maintenance operations to be processed quickly and easily on a mobile basis? Find out how in our case study.

  • Case Study L-mobile service—Rosenberger Hochfrequenztechnik GmbH & Co. KG

    Case Study L-mobile service—Rosenberger Hochfrequenztechnik GmbH & Co. KG

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https://l-mobile.com/wp-content/uploads/2017/05/Rosenberger.jpg 240 240 Marc Bracher https://l-mobile.com/wp-content/uploads/2018/01/L-mobile-logo-transparent.png Marc Bracher2023-03-09 16:57:182023-03-09 16:57:19Rosenberger Hochfrequenztechnik GmbH und Co. KG

INOTEC Sicherheitstechnik GmbH

proALPHA 100–500 employees Electronics, Production Germany Digital service management, Digital warehouse management, Mobile sales Including case study

L-mobile Reference
INOTEC Sicherheitstechnik GmbH

L-mobile digital warehouse management Infor COM and digital service management case study INOTEC Sicherheitstechnik GmbH

INOTEC Sicherheitstechnik GmbH is a leading manufacturer of emergency and safety lighting. The company sets new standards globally with modern, innovative, and high-quality products “made in Germany”. These include green emergency exit luminaires as well as safety luminaires and battery systems for emergency power supply.

In the case study, you can read how INOTEC uses L-mobile service to implement efficient customer service management and to process field service work orders on a completely mobile and digital basis.

In addition to L-mobile service, INOTEC also uses L-mobile warehouse and L-mobile sales, thus realizing the end-to-end digitalization of warehouse management and field service operations.



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  • L-mobile case study—L-mobile service—INOTEC

    Case Study—L-mobile service—INOTEC Sicherheitstechnik GmbH 

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Digital Processes with L-mobile sales, service, and warehouse at INOTEC

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With sales departments at four different locations and their own in-house service technicians, the company provides a well-positioned sales and service network for its customers. Customer management and mobile order processing are of crucial importance to INOTEC, as this ensures the quick and efficient handling of quotations and processing of sales orders.

The L-mobile sales software solution enables efficient sales work. Thanks to integrated CRM, customer data can be stored and processed securely and error-free. This results in customer-focused and proper order processing and enables field service staff to prepare for the customer visit and handling of the order.

Good customer service management is extremely important for INOTEC, as the company must be able to provide a fast response for all systems. To do this, staff in the office create one or more mobile field service work orders in the L-mobile field service management software. The system uses the ZIP code to determine which technician is best placed to handle the order and the order is then forwarded to the mobile end device of the designated technician.

The service technician can arrange an appointment with the customer via their mobile end device. With the help of the service planning software from L-mobile, all those involved in the project have the necessary information about the field service assignment.

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

Thanks to the digital warehouse management solution with L-mobile warehouse, INOTEC Sicherheitstechnik GmbH has been able to streamline its warehouse processes significantly. In addition to shortening process routes and reducing incorrect postings, the mobile warehouse management solution has enabled the implementation of digital replenishment control where necessary.

Mobile replenishment management now ensures much faster and error-free material flow between production and the warehouse. Digital replenishment control enables the early detection of stock reaching its minimum quantity, and replenishment can be requested on a mobile basis.

https://l-mobile.com/wp-content/uploads/2017/05/inotec-1.jpg 240 240 Marc Bracher https://l-mobile.com/wp-content/uploads/2018/01/L-mobile-logo-transparent.png Marc Bracher2023-03-09 16:28:242023-03-09 16:28:57INOTEC Sicherheitstechnik GmbH

INOTEC Sicherheitstechnik GmbH

proALPHA 100–500 employees Germany Digital service management, Digital warehouse management electronics, production industry

L-mobile Case Study
INOTEC Sicherheitstechnik GmbH

L-mobile digital warehouse management Infor COM and digital service management case study INOTEC Sicherheitstechnik GmbH

INOTEC Sicherheitstechnik GmbH is a leading manufacturer of emergency and safety lighting. The company sets new standards globally with modern, innovative, and high-quality products “made in Germany”. These include green emergency exit luminaires as well as safety luminaires and battery systems for emergency power supply.



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Digital Service Processes in Combination with proALPHA

Mobile, efficient, and time-saving—digital service processes with L-mobile service

ProjectProblemsSolution
PreviousNext

The Project with L-mobile

Project business in the construction industry was identified as a challenge during the concept phase. Every building represents a separate project in which the electrical contractor installs emergency lighting products from INOTEC Sicherheitstechnik GmbH. However, other companies may also be involved in the project. Mapping this logic for the service using historical data for the service is very difficult.

L-mobile and INOTEC worked in close collaboration to develop a new data structure. This structure is displayed using service objects, which also record the information about the various systems over an extended period of time. With these objects, it is then possible to track the sales projects that have been incorporated into an object at any given time. Furthermore, any changes in ownership of systems (for example, in a housing community) can also be mapped. Based on this structure and the tight integration with the proALPHA ERP system, significant improvements could be made in customer service. The technician is shown the systems in a particular building which are relevant for the order they are working on—irrespective of their installation date or the company that installed them.

In-depth preparation for the respective work order is thus ensured. Based on these data structures, the CRM and service solution was rolled out further to a total of 100 employees across 4 locations in Germany. Among those employees, there are 20 technicians who work with the offline client.

ERP systemProductDevicesTechnology
proALPHAL-mobile service
L-mobile sales
L-mobile warehouse		iPads
Laptops
Desktop PCs		Integration of voltmeters
External signature solution (signotec) on laptops


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The Challenge Faced by the Digital Service Solution

INOTEC Sicherheitstechnik GmbH is an innovative mid-sized company with in-house development, design, and manufacturing, as well as a national and international sales organization. As a leading manufacturer and service partner for modern emergency and safety lighting, the company was in search of a mobile software solution.

The solution needed to support both online and offline use, as the central battery systems are often installed in locations where there is no guarantee of cellular coverage. Furthermore, the application needed to make the individual work steps in project management and the coordination process in the quotation management system, such as the assignment of multiple customers or quotations to one project, much simpler.



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The Solution with L-mobile service

By using L-mobile service, it was possible to connect to the proALPHA ERP system. Direct connection to customer and project information as well as device history records and replacement parts simplified the service process, as this information can now be mapped digitally and seamlessly.

INOTEC wanted a central information platform that would also be available during offline use and this was achieved with the mobile solution in combination with proALPHA. The solution avoids duplicate data entry and improves the quality of data for the entire company. A seamless service process is achieved by assigning installed systems to service objects. Interaction with sales projects supports the work of the after-sales service. The use of tablets to manage field service operations proved worthwhile, as did the accumulation of further information on laptops and desktop PCs in the office.



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Why L-mobile Was Ultimately Chosen

INOTEC Sicherheitstechnik GmbH chose L-mobile as it was able to provide a comprehensive CRM solution and integrated service processing with offline capability.

https://www.inotec-licht.de/INOTEC Sicherheitstechnik GmbH
PreviousNext

Highlights of L-mobile service


Manage customer and installation data

Mobile display of customer master data

Service data management

Management of service contracts

Generation of maintenance orders

Offline-capable mobile client

Entry and processing of field service work orders

Mobile management of device history records

Reporting of working times and material to the ERP system

Efficient Service Processes with the Field Service Management App in Combination with proALPHA

Download the case study now.


In the case study, you can read how INOTEC field service work orders are handled on a completely mobile basis and how the field service management software from L-mobile has made service processes simpler and more efficient.

  • L-mobile case study—L-mobile service—INOTEC

    Case Study—L-mobile service—INOTEC Sicherheitstechnik GmbH 

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Digital Processes with L-mobile service, sales, and warehouse at INOTEC

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

Good customer service management is extremely important for INOTEC, as the company must be able to provide a fast response for all systems. To do this, staff in the office create one or more mobile field service work orders in the L-mobile field service management software. The system uses the ZIP code to determine which technician is best placed to handle the order and the order is then forwarded to the mobile end device of the designated technician.

The service technician can arrange an appointment with the customer via their mobile end device. With the help of the service planning software from L-mobile, all those involved in the project have the necessary information about the field service assignment.

With sales departments at four different locations and their own in-house service technicians, the company provides a well-positioned sales and service network for its customers. Customer management and mobile order processing are of crucial importance to INOTEC, as this ensures the quick and efficient handling of quotations and processing of sales orders.

The L-mobile sales software solution enables efficient sales work. Thanks to integrated CRM, customer data can be stored and processed securely and error-free. This results in customer-focused and proper order processing and enables field service staff to prepare for the customer visit and handling of the order.

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Jmx0O2RpdiBjbGFzcz0nYXZpYS1pZnJhbWUtd3JhcCcmZ3Q7Jmx0O2lmcmFtZSB0aXRsZT0mcXVvdDtMLW1vYmlsZSBzYWxlcyBpbSBFaW5zYXR6IGJlaSBJbm90ZWMmcXVvdDsgd2lkdGg9JnF1b3Q7MTUwMCZxdW90OyBoZWlnaHQ9JnF1b3Q7ODQ0JnF1b3Q7IHNyYz0mcXVvdDtodHRwczovL3d3dy55b3V0dWJlLW5vY29va2llLmNvbS9lbWJlZC9xNk53U3hsbnFycz9mZWF0dXJlPW9lbWJlZCZxdW90OyBmcmFtZWJvcmRlcj0mcXVvdDswJnF1b3Q7IGFsbG93PSZxdW90O2FjY2VsZXJvbWV0ZXI7IGF1dG9wbGF5OyBjbGlwYm9hcmQtd3JpdGU7IGVuY3J5cHRlZC1tZWRpYTsgZ3lyb3Njb3BlOyBwaWN0dXJlLWluLXBpY3R1cmU7IHdlYi1zaGFyZSZxdW90OyBhbGxvd2Z1bGxzY3JlZW4mZ3Q7Jmx0Oy9pZnJhbWUmZ3Q7Jmx0Oy9kaXYmZ3Q7
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

Thanks to the digital warehouse management solution with L-mobile warehouse, INOTEC Sicherheitstechnik GmbH has been able to streamline its warehouse processes significantly. In addition to shortening process routes and reducing incorrect postings, the mobile warehouse management solution has enabled the implementation of digital replenishment control where necessary.

Mobile replenishment management now ensures much faster and error-free material flow between production and the warehouse. Digital replenishment control enables the early detection of stock reaching its minimum quantity, and replenishment can be requested on a mobile basis.

https://l-mobile.com/wp-content/uploads/2017/05/inotec-1.jpg 240 240 Jan Kreher https://l-mobile.com/wp-content/uploads/2018/01/L-mobile-logo-transparent.png Jan Kreher2023-03-09 16:25:182023-03-09 16:26:17INOTEC Sicherheitstechnik GmbH

Grimme Landmaschinenfabrik GmbH & Co. KG

Microsoft Dynamics AX 000 employees, more than 1 Mechanical engineering and plant construction Germany Digital service management Including case study

“The mobile solution provides us with a higher-quality, more complete set of data. We were able to make our deployment planning process more efficient, and are now able to respond quickly and dynamically to customer demands.”

Gerald WesselService Team Leader, Grimme Landmaschinenfabrik GmbH und Co. KG
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L-mobile Reference
Grimme Landmaschinenfabrik GmbH & Co. KG

L-mobile reference Grimme Landmaschinenfabrik GmbH & Co KG

With over 150 machine types for potato, beet, and vegetable cultivation, the Grimme Group offers undoubtedly the widest and most comprehensive product range in this segment. Grimme was looking for a solution to optimize its service processes in order to ensure a smooth and reliable service throughout.

With L-mobile service, hand-written reports and manual entries are now a thing of the past. Based on the MS Dynamics ERP system, the service process is mapped digitally and seamlessly throughout—from order creation to invoicing.

Grimme was impressed by L-mobile’s end-device-independent solution and the existing interface to the MS Dynamics AX ERP system.This was a key consideration for Grimme, along with the great price/performance ratio.



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  • Case Study—L-mobile service—Grimme 

    Case Study—L-mobile service—Grimme 

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L-mobile service in Use

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Due to the international deployment of Grimme’s customer service employees, smooth customer service is crucial. With the digital service solution from L-mobile, it was possible to implement an end-to-end digital service process in combination with the MS Dynamics AX ERP system.

Grimme was particularly impressed by the time savings achieved with the solution, as well as the capability for offline order entry and the field service management software’s independence from end devices. Watch the reference video to find out how incoming sales orders are processed with L-mobile service and what role the digital planning board plays in this.

https://l-mobile.com/wp-content/uploads/2017/05/Grimme-logo-weiß.jpg 240 240 Marc Bracher https://l-mobile.com/wp-content/uploads/2018/01/L-mobile-logo-transparent.png Marc Bracher2023-03-09 13:54:112023-03-09 13:54:11Grimme Landmaschinenfabrik GmbH & Co. KG

Grimme Landmaschinenfabrik GmbH & Co. KG

Microsoft Dynamics AX 000 employees, more than 1 Germany Digital service management mechanical engineering and plant construction

L-mobile Referenzbericht
Grimme Landmaschinenfabrik GmbH & Co KG

L-mobile reference Grimme Landmaschinenfabrik GmbH & Co KG

With over 150 machine types for potato, beet, and vegetable cultivation, the Grimme Group offers undoubtedly the widest and most comprehensive product range in this segment. Grimme was looking for a solution to optimize its service processes in order to ensure a smooth and reliable service throughout.



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Über 50 Werksmonteure der Grimme Landmaschinenfabrik GmbH & Co. KG arbeiten nun präziser, schneller und effizienter.

They use the L-mobile service solution to document the service provided to the customer.

ProjectProblemsSolution
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The Project with L-mobile

Digital warehouse management L-mobile warehouse ready for AX landing page

With over 150 machine types for potato, beet, and vegetable cultivation, the Grimme Group offers undoubtedly the widest and most comprehensive product range in this segment. Their machines are sold in over 120 countries around the world via specialist partners.

In order to ensure good service, the service process must be well-planned and consistently executed. There used to be a lot of paperwork involved for fitters. There was often a delay in the hand-written reports arriving at the relevant locations where office staff would then enter their contents again in the MS Dynamics AX ERP system. Manual entry of the additional data collected during the assignment was error-prone and time-consuming. Parallel to this, Excel spreadsheets were used to document the service provided to the customer and the fitter’s travel time.

Due to the considerable time it took to enter all the data again in the ERP system, a solution was needed that would optimize throughput times and manual processes.

ERP systemDevicesTransmission technologyTechnologyProduct
MS Dynamics AXiPads, smartphones, laptopsLTEHTML5 Offline L-mobile service


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The Challenge Faced by L-mobile service

By using L-mobile service, Grimme can now map a seamless, digital, end-to-end service process based on the ERP system. The service orders created in MS Dynamics AX are passed on together with all the relevant information. They are then assigned to the appropriate fitter or team using the graphical L-mobile planning board. This results in the precise planning and handling of field service assignments and therefore effective service management.

The mobile application provides an ideal way to communicate with fitters, as they can now also be reached via their mobile end devices at any time. Using a tablet with the mobile client (which is where the service application is presented) makes it much easier for field service fitters to record data, such as the work-order time accrued, materials installed, operating hours, and diagnostic messages. Once it has been signed digitally, the data is transferred to the digital field service report and this is emailed to the customer straight away. Instant feedback to the relevant location provides the basis for swift invoicing.



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The Solution with L-mobile service

Grimme was impressed by L-mobile’s end-device-independent solution and the existing interface to the MS Dynamics AX ERP system. This was a key consideration for Grimme, along with the great price/performance ratio. The functions and their specific features were jointly defined with L-mobile in several workshops.

The basic installation including connection to MS Dynamics AX and the L-mobile planning board was realized in an initial phase of the project. Following the implementation of the planning board, field service fitters were equipped with iPads and familiarized with the new possibilities for service management. Parallel to the initial rollout of the application, further adjustments were made and additional functions were implemented for Grimme in order to optimally tailor the software to the specific needs of the service organization.

Speaking about the project, Gerald Wessel, Service Team Leader at Grimme, said: “The mobile solution provides us with a higher-quality, more complete set of data. We were able to make our deployment planning process more efficient, and are now able to respond quickly and dynamically to customer demands.” He added: “I would especially like to praise the dedication of the L-mobile project team, as it was their practical approach that enabled us to find a solution that met all of our requirements.”



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Why L-mobile Was Ultimately Chosen

“The mobile solution provides us with a higher-quality, more complete set of data. We were able to make our deployment planning process more efficient, and are now able to respond quickly and dynamically to customer demands.”

Gerald WesselService Team Leader https://www.grimme.com/de–Grimme Landmaschinenfabrik GmbH und Co. KG
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Highlights of the Service Management Application


Integration with MS Dynamics AX and DMS d.velop d.3

Serviceaufträge erfassen & bearbeiten

Mitarbeiter & Teams einplanen

Management of vehicle stock

Online/offline-capable mobile client

Recording of diagnostic codes to improve quality

Mobile management of device history records

Mobile employee time tracking

Multilingual digital field service report

Checklisten elektronisch erstellen, ausfüllen & dokumentieren

Mobile creation of ad-hoc orders

Digital field service report signed on site

Efficient Deployment Planning with L-mobile service in Combination with the MS Dynamics AX ERP System

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Thanks to the mobile solution, Grimme is able to improve data quality and respond to customer demands more quickly. In our case study, you can find out how the end-to-end digital service process was implemented in combination with the MS Dynamics AX ERP system.

  • Case Study—L-mobile service—Grimme 

    Case Study—L-mobile service—Grimme 

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Digital Service Management at Grimme—L-mobile service | Field Service Management Software

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Grimme personnel provide service support internationally. Customer service management and after-sales service are therefore of paramount importance. By using the digital field service management software from L-mobile, sales orders can now be assigned quickly and easily to service fitters deployed around the world.

Watch the reference video to find out how the digital field service management software from L-mobile works and how Grimme managed to reduce order processing from up to one month to an average of one week.

https://l-mobile.com/wp-content/uploads/2017/05/Grimme-logo-weiß.jpg 240 240 Jan Kreher https://l-mobile.com/wp-content/uploads/2018/01/L-mobile-logo-transparent.png Jan Kreher2023-03-09 13:51:372023-03-09 13:51:57Grimme Landmaschinenfabrik GmbH & Co. KG

Deutsche Windtechnik Offshore und Consulting GmbH

proALPHA 000 employees, more than 1, more than 1,000 employees Services Denmark, France, Germany, Poland, Spain, Sweden, The Netherlands, United Kingdom Digital service management Including case study

“With the mobile solution from L-mobile, we are able to prevent errors consistently and optimally exploit the potential for machine and system maintenance.”

Klaas FeldmannHead of IT at Deutsche Windtechnik AG
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L-mobile Reference
Deutsche Windtechnik Offshore und Consulting GmbH

L-mobile reference Deutsche Windtechnik Offshore und Consulting GmbH

Deutsche Windtechnik specializes in the technical maintenance of wind turbines. Over 950 employees work round the clock to ensure reliable system operation—onshore and offshore—across Europe. Deutsche Windtechnik is the expert when it comes to wind turbines and wind farms—whether the entire wind turbine, the controller, nacelle, rotor, or foundation structure, all aspects are covered from large components to extremely small electronic parts right through to the substation.

In the case study, you can read how L-mobile service has enabled the implementation of mobile and efficient maintenance processes at Deutsche Windtechnik.



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  • L-mobile Case Study—L-mobile service—Deutsche Windtechnik

    L-mobile Case Study—L-mobile service—Deutsche Windtechnik

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L-mobile service in Use

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With digital service management from L-mobile, Deutsche Windtechnik is able to create comprehensive, mobile service documentation during an assignment. Field service reports, working times, and other documents can be easily synchronized with the office on the mobile end device.

The field service management software (FSM) supports the day-to-day activities of the service organization. Comprehensive functions such as the digital planning board help provide an overview of all staff resources for the optimum deployment of field service technicians. With optional ERP integration, working times and material consumption can be posted automatically to the ERP system.

https://l-mobile.com/wp-content/uploads/2018/12/dwt.jpg 240 240 Sabrina Gloger https://l-mobile.com/wp-content/uploads/2018/01/L-mobile-logo-transparent.png Sabrina Gloger2023-03-09 11:51:412023-03-09 11:51:41Deutsche Windtechnik Offshore und Consulting GmbH

Deutsche Windtechnik Offshore und Consulting GmbH

proALPHA, SAP 100–500 employees Services Germany Digital service management services

L-mobile Case Study
Deutsche Windtechnik Offshore und Consulting GmbH

L-mobile reference Deutsche Windtechnik Offshore und Consulting GmbH

Deutsche Windtechnik Offshore und Consulting GmbH has been active in the international offshore industry for over a decade. Backed by years of experience, the company is in an excellent position to offer comprehensive services for offshore wind farms—from the blade through the tower to the transition piece and the foundation structure, subsea inspection, the substation, and other structures.



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Prompt and Optimally Documented Maintenance with L-mobile service and proALPHA

100% transparency thanks to mobile service processes

ProjectProblemsSolution
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The Project with L-mobile

Deutsche Windtechnik was introduced to L-mobile via a recommendation from one of our reference customers. They were impressed by our long-standing partnership with proALPHA. The functions of the mobile solution and their specific features were then jointly defined in workshops. Following the rapid implementation stage, field service technicians were equipped with tablets and familiarized with the new possibilities for service management. The L-mobile application was also rolled out at two more of the customer’s locations. The fact that one location used the SAP Business One ERP system did not present a problem for L-mobile. Deutsche Windtechnik Offshore und Consulting GmbH is very satisfied with the way L-mobile has handled their project and with how their original project goals have been met.

“There was always a contact available at L-mobile, even when there were changes in staff,” says Klaas Feldmann, Head of IT at Deutsche Windtechnik. He described the advantages as follows: “With the mobile solution from L-mobile, we are able to prevent errors consistently and optimally exploit the potential for machine and system maintenance.”

So what is the ideal mobile solution for handling service processes? With the field service management software, service technicians perform repairs and maintenance work using a service app, thus ensuring 100% data transparency.


ERP systemProductDevicesField service work ordersService fitters
proALPHAL-mobile serviceiPads
Android devices		4,440 per year70


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The Challenge Faced by the Mobile Service Solution

In order to ensure optimal service, the service process must be well-planned and consistently executed. In the past, business planning and operational service processing were miles apart. The quotation and the subsequent fitter actions did not match up, which had several negative consequences.

One of them being the error-prone subsequent manual processing of reports, which was further exacerbated by the paper documents that were circulated. Transparent technical documentation was lacking, which made it difficult to assign data to an order. Every fitter also had to be kitted out with a camera so they could take photos of the faults at the wind turbine.



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The Solution with L-mobile service

By using L-mobile service, Deutsche Windtechnik can now map a seamless, digital, end-to-end service process. Using tablets with the mobile client (which is where the service application is presented) makes it much easier for field service fitters to record data, such as the work-order time accrued, materials used, operating hours, and diagnostic messages, and to take photos.

Transparent documentation is a major advantage, as it provides the basis for optimal service processing. A fitter can view, process, and simultaneously document all outstanding issues for a device history record at any time. Once the maintenance work on the wind turbine has been completed, a digital field service report is available containing all the information, such as the materials installed, time spent on the work, and any photos taken. With full transparency over all the relevant information for a system, it is possible to implement preventive measures, for example, by examining photos of corrosion damage.



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Why L-mobile Was Ultimately Chosen

“With the mobile solution from L-mobile, we are able to prevent errors consistently and optimally exploit the potential for machine and system maintenance.”

Klaas FeldmannHead of IThttps://www.deutsche-windtechnik.com/–Deutsche Windtechnik Offshore und Consulting GmbH
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Highlights of L-mobile service


Up-to-the-minute invoicing

Intuitive solution

Errors avoided due to a paperless office

Open database (interface to own customer portal)

Entry and processing of field service work orders

Mobile creation of ad-hoc orders

Online/offline-capable mobile client

Digital field service report with photo and signature

Efficient deployment of service fitters

Effective Mobile Service Management in Combination with the proALPHA ERP System

Download the case study now.


70 service technicians carry out their work efficiently using dynamic checklists and directly report their data back to the system—with 100% transparency. In our brief and concise case study, you can find out how the software for digital field service management works and what added value it offers for our customer. 

  • L-mobile Case Study—L-mobile service—Deutsche Windtechnik

    L-mobile Case Study—L-mobile service—Deutsche Windtechnik

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L-mobile service in Use at Deutsche Windtechnik

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With digital service management from L-mobile, Deutsche Windtechnik is able to create comprehensive, mobile service documentation during an assignment. Field service reports, working times, and other documents can be easily synchronized with the office on the mobile end device.

The field service management software (FSM) supports the day-to-day activities of the service organization. Comprehensive functions such as the digital planning board help provide an overview of all staff resources for the optimum deployment of field service technicians. With optional ERP integration, working times and material consumption can be posted automatically to the ERP system.

https://l-mobile.com/wp-content/uploads/2018/12/dwt.jpg 240 240 Sabrina Gloger https://l-mobile.com/wp-content/uploads/2018/01/L-mobile-logo-transparent.png Sabrina Gloger2023-03-09 11:49:182023-03-09 11:49:19Deutsche Windtechnik Offshore und Consulting GmbH
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