Case Study—L-mobile service—HSR

With more than 60 locations in Germany and Europe, HSR GmbH provides a complete service in the field of high-pressure connections for technical systems in industry and construction. Offering 24/7 service, 365 days a year, the company ensures that unscheduled machine downtime is minimized or avoided altogether through preventive maintenance.
In order to ensure this level of service, the service process must be well-planned and consistently executed. In the past, technicians worked with handwritten delivery notes, which took about a week to circulate before finally arriving at the office to be manually entered into the MS Dynamics NAV system.
To illustrate the magnitude of the situation, €140,000 in personnel costs were invested per year just to transfer the data from handwritten delivery notes to the ERP system. Manual entry of the additional data collected during the service call was error-prone and time-consuming. Clearly, a solution was needed that would optimize lead times and manual processes.