{"id":97371,"date":"2022-06-24T11:59:18","date_gmt":"2022-06-24T09:59:18","guid":{"rendered":"https:\/\/l-mobile.com\/?page_id=97371"},"modified":"2025-08-18T08:21:06","modified_gmt":"2025-08-18T06:21:06","slug":"realite-augmentee-field-service-management","status":"publish","type":"page","link":"https:\/\/l-mobile.com\/fr\/solutions-et-services\/field-service-management\/realite-augmentee-field-service-management\/","title":{"rendered":"Service \u00e0 distance avec r\u00e9alit\u00e9 augment\u00e9e"},"content":{"rendered":"\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-1ly9ldrt-02cceebdced1bb1bd76e88fa298ccbc4\">\n.avia-section.av-1ly9ldrt-02cceebdced1bb1bd76e88fa298ccbc4{\nbackground-repeat:no-repeat;\nbackground-image:url(https:\/\/l-mobile.com\/wp-content\/uploads\/2023\/05\/l-mobile-augmented-reality-remote-service.jpg);\nbackground-position:50% 50%;\nbackground-attachment:scroll;\n}\n<\/style>\n<div id='av_section_1'  class='avia-section av-1ly9ldrt-02cceebdced1bb1bd76e88fa298ccbc4 main_color avia-section-default avia-no-border-styling  avia-builder-el-0  el_before_av_submenu  avia-builder-el-first  lmhf avia-full-stretch avia-bg-style-scroll av-minimum-height av-minimum-height-100 av-height-100  container_wrap fullsize'  data-section-bg-repeat='stretch' data-av_minimum_height_pc='100' data-av_min_height_opt='100'><div class='container av-section-cont-open' ><main  role=\"main\" itemprop=\"mainContentOfPage\"  class='template-page content  av-content-full alpha units'><div class='post-entry post-entry-type-page post-entry-97371'><div class='entry-content-wrapper clearfix'>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-1ll6ni9l-bb7e84dc4cf004f38c593f24022c86de\">\n.flex_column.av-1ll6ni9l-bb7e84dc4cf004f38c593f24022c86de{\nborder-radius:0px 0px 0px 0px;\n}\n<\/style>\n<div  class='flex_column av-1ll6ni9l-bb7e84dc4cf004f38c593f24022c86de av_one_full  avia-builder-el-1  el_before_av_one_full  avia-builder-el-first  lmh1 first flex_column_div  '     ><style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-1l0jmjax-3cbcda3413f5d8c5a9aa8a3dfed746c2\">\n#top .av-special-heading.av-1l0jmjax-3cbcda3413f5d8c5a9aa8a3dfed746c2{\npadding-bottom:10px;\n}\nbody .av-special-heading.av-1l0jmjax-3cbcda3413f5d8c5a9aa8a3dfed746c2 .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n.av-special-heading.av-1l0jmjax-3cbcda3413f5d8c5a9aa8a3dfed746c2 .av-subheading{\nfont-size:15px;\n}\n<\/style>\n<div  class='av-special-heading av-1l0jmjax-3cbcda3413f5d8c5a9aa8a3dfed746c2 av-special-heading-h1 blockquote modern-quote modern-centered  avia-builder-el-2  avia-builder-el-no-sibling '><h1 class='av-special-heading-tag '  itemprop=\"headline\"  >Travailler plus efficacement avec le service \u00e0 distance : la r\u00e9alit\u00e9 augment\u00e9e dans le Field Service Management <\/h1><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-1jow1zo9-3516203c19b7cc56e2309e3566264c3c\">\n.flex_column.av-1jow1zo9-3516203c19b7cc56e2309e3566264c3c{\nborder-radius:0px 0px 0px 0px;\n}\n<\/style>\n<div  class='flex_column av-1jow1zo9-3516203c19b7cc56e2309e3566264c3c av_one_full  avia-builder-el-3  el_after_av_one_full  avia-builder-el-last  first flex_column_div  column-top-margin'     ><p><section  class='av_textblock_section av-1jeayfcp-34428f739192b48de1e37ac5ae0db61e '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p>Utilisez les possibilit\u00e9s offertes par le<strong> service \u00e0 distance <\/strong>pour am\u00e9liorer la qualit\u00e9 de votre service client et <strong>optimiser votre taux de r\u00e9paration \u00e0 la premi\u00e8re intervention.<\/strong> La solution de <strong>r\u00e9alit\u00e9 augment\u00e9e int\u00e9gr\u00e9e <\/strong>du logiciel Field Service Management<strong> L-mobile service <\/strong>permet d&#8217;acc\u00e9l\u00e9rer les interventions de service, d&#8217;augmenter la productivit\u00e9 des techniciens de service et de rendre le travail de Field Service plus simple et plus efficace.<\/p>\n<p>Gr\u00e2ce \u00e0 l&#8217;<strong>application Field Service mobile<\/strong>, les techniciens de service et vos clients peuvent <strong>contacter aux m\u00eames les experts de votre organisation de service<\/strong> au moyen de la solution RA, afin de r\u00e9soudre les pannes et les erreurs sur les machines, les installations ou les syst\u00e8mes. Vous <strong>gagnez du temps<\/strong>, <strong>r\u00e9duisez les frais de d\u00e9placement <\/strong>et pouvez r\u00e9agir plus rapidement aux probl\u00e8mes de vos clients, ce qui diminue le temps d&#8217;arr\u00eat des appareils et garantit la satisfaction client par rapport \u00e0 votre offre de service.<\/p>\n<\/div><\/section><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-1j06bt95-7a1845dcf1fb68496e99e644b7b5574f\">\n#top .hr.hr-invisible.av-1j06bt95-7a1845dcf1fb68496e99e644b7b5574f{\nheight:25px;\n}\n<\/style>\n<div  class='hr av-1j06bt95-7a1845dcf1fb68496e99e644b7b5574f hr-invisible  avia-builder-el-5  el_after_av_textblock  el_before_av_buttonrow '><span class='hr-inner '><span class=\"hr-inner-style\"><\/span><\/span><\/div><br \/>\n<div  class='avia-buttonrow-wrap av-1igxytvd-a51ff98844ccd0d61f96765bbb5dc945 avia-buttonrow-center  avia-builder-el-6  el_after_av_hr  avia-builder-el-last '>\n\n<style type=\"text\/css\" 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0-1.12-0.48t-0.48-1.12 0.48-1.12 1.12-0.48h11.2z\"><\/path>\n<\/svg><\/span><span class=\"av-current-placeholder\">Menu<\/span><\/a><ul id='av-custom-submenu-1' class='av-subnav-menu' role='menu'>\n<li class='menu-item av-1gow0us9-56280f7708dd2a8238fab49193ae7f97 menu-item-top-level av-menu-button av-menu-button-colored menu-item-top-level-1' role='menuitem'><a href='https:\/\/l-mobile.com\/fr\/solutions-et-services\/field-service-management\/'  ><span class='avia-bullet'><\/span><span class='avia-menu-text'>Logiciel Field Service Management<\/span><\/a><\/li>\n<li class='menu-item av-1g8gmzll-8a50456ebbdd06431edb94483d5dc3b1 menu-item-top-level av-menu-button av-menu-button-colored menu-item-top-level-2' role='menuitem'><a href='https:\/\/l-mobile.com\/fr\/?page_id=132510'  ><span class='avia-bullet'><\/span><span class='avia-menu-text'>Int\u00e9gration dans l\u2019ERP<\/span><\/a><\/li>\n<li class='menu-item av-1f69fyih-bc2208060b9f5b914fabb1f92bc9c733 menu-item-top-level av-menu-button av-menu-button-colored menu-item-top-level-3' role='menuitem'><a href='https:\/\/l-mobile.com\/fr\/webcast-a-la-demande\/gestion-numerique-des-interventions-avec-l-mobile-field-service\/'  target=\"_blank\"  rel=\"noopener noreferrer\" ><span class='avia-bullet'><\/span><span class='avia-menu-text'>Voir la d\u00e9mo<\/span><\/a><\/li>\n<li class='menu-item av-52m7r3t-beb76cf05359f15f8559a3f835ea8dc0 menu-item-top-level av-menu-button av-menu-button-colored menu-item-top-level-4' role='menuitem'><a href='https:\/\/l-mobile.com\/fr\/ressources-et-contact\/contact\/'  target=\"_blank\"  rel=\"noopener noreferrer\" ><span class='avia-bullet'><\/span><span class='avia-menu-text'>Contact<\/span><\/a><\/li>\n<\/ul><\/div><\/div><div class='sticky_placeholder'><\/div>\n<div id='av_section_2'  class='avia-section av-1eirlfdl-caae57de2d6241449835297670e3e07f main_color avia-section-default avia-no-border-styling  avia-builder-el-8  el_after_av_submenu  el_before_av_section  avia-bg-style-scroll container_wrap fullsize'  ><div class='container av-section-cont-open' ><div class='template-page content  av-content-full alpha units'><div class='post-entry post-entry-type-page post-entry-97371'><div class='entry-content-wrapper clearfix'>\n<div  class='flex_column av-1ds6j4ft-bc7ba77cfd4f83e54c2c0668d0528a64 av_one_full  avia-builder-el-9  el_before_av_one_full  avia-builder-el-first  lmh2 first flex_column_div  '     ><p>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-1dhir3w9-16ddd02565197ec293600d164892901c\">\n#top .av-special-heading.av-1dhir3w9-16ddd02565197ec293600d164892901c{\npadding-bottom:10px;\n}\nbody .av-special-heading.av-1dhir3w9-16ddd02565197ec293600d164892901c .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n.av-special-heading.av-1dhir3w9-16ddd02565197ec293600d164892901c .av-subheading{\nfont-size:15px;\n}\n<\/style>\n<div  class='av-special-heading av-1dhir3w9-16ddd02565197ec293600d164892901c av-special-heading-h2 blockquote modern-quote modern-centered  avia-builder-el-10  el_before_av_textblock  avia-builder-el-first '><h2 class='av-special-heading-tag '  itemprop=\"headline\"  >Service \u00e0 distance et r\u00e9alit\u00e9 augment\u00e9e : en route vers le Field Service du futur<\/h2><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div><br \/>\n<section  class='av_textblock_section av-1cxh1ge1-2ae3094b19a121d895bb6d24c299a070 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p>R\u00e9parations, mesures de maintenance, montages et contr\u00f4les qualit\u00e9. Il existe de nombreuses interventions de service qui doivent \u00eatre effectu\u00e9es quotidiennement dans le Field Service par les techniciens de service. La <strong>complexit\u00e9 des interventions <\/strong>peut fortement varier. Alors que l&#8217;installation d&#8217;une machine est un jeu d&#8217;enfant pour le technicien, le m\u00eame collaborateur est ensuite confront\u00e9 \u00e0 la question de savoir comment r\u00e9parer l&#8217;installation le plus simplement possible. Bien entendu, les techniciens de votre service technique sur le terrain disposent g\u00e9n\u00e9ralement de vastes <strong>connaissances techniques <\/strong>et de <strong>comp\u00e9tences de premier plan <\/strong>dans le domaine du Field Service. Il peut n\u00e9anmoins arriver qu&#8217;une <strong>assistance soit n\u00e9cessaire pour r\u00e9soudre les probl\u00e8mes du client<\/strong>. Mais cela s&#8217;accompagne g\u00e9n\u00e9ralement d&#8217;un retard au niveau de l&#8217;intervention de service, car une nouvelle visite chez le client est n\u00e9cessaire. Alors que pour votre client, c&#8217;est surtout une source de stress, une telle proc\u00e9dure est pour vous une perte de temps et d&#8217;argent et implique de pr\u00e9cieuses ressources humaines qui ne peuvent pas \u00eatre utilis\u00e9es ailleurs \u00e0 ce moment-l\u00e0.<\/p>\n<\/div><\/section><\/p><\/div><div class='flex_column_table av-1ci4j709-4acd8ece7b01741a4b38aec9c068f117 sc-av_one_full av-break-at-tablet-flextable av-equal-height-column-flextable'><div  class='flex_column av-1ci4j709-4acd8ece7b01741a4b38aec9c068f117 av_one_full  avia-builder-el-12  el_after_av_one_full  avia-builder-el-last  first av-break-at-tablet flex_column_table_cell av-equal-height-column av-align-middle  column-top-margin'     ><section  class='av_textblock_section av-1c43f1dl-b9532e37d957fb2dd7f4860e7d07454a '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p>L&#8217;utilisation de la <strong>r\u00e9alit\u00e9 augment\u00e9e (RA) dans le Field Service Management<\/strong> vous permet de compl\u00e9ter votre service client par un <strong>service \u00e0 distance<\/strong> de premier plan. Vous aidez ainsi vos techniciens de service \u00e0 effectuer des r\u00e9parations ou de la maintenance sur le site du client de mani\u00e8re <strong>rapide, efficace et sans erreur<\/strong>, m\u00eame en cas de questions ou de probl\u00e8mes. Les experts et les coll\u00e8gues sont contact\u00e9s par <strong>vid\u00e9ophonie<\/strong> gr\u00e2ce \u00e0 la fonction de r\u00e9alit\u00e9 augment\u00e9e int\u00e9gr\u00e9e dans L-mobile service. \u00c0 l&#8217;aide de sa tablette ou de son smartphone, le technicien de service peut <strong>faire participer son coll\u00e8gue en direct \u00e0 l&#8217;intervention de service<\/strong>, ce qui lui permet de fournir un service \u00e0 distance au moyen d&#8217;<strong>ic\u00f4nes virtuelles<\/strong>, de <strong>dessins<\/strong>, de la <strong>voix <\/strong>ou de <strong>messages par chat<\/strong>. Le technicien est ainsi guid\u00e9 rapidement et pr\u00e9cis\u00e9ment tout au long de l&#8217;intervention, ce qui lui permet de la mener \u00e0 bien sans que son coll\u00e8gue n&#8217;ait d\u00fb se d\u00e9placer chez le client.<\/p>\n<p>L&#8217;assistance fournie par le service \u00e0 distance au moyen de la r\u00e9alit\u00e9 augment\u00e9e est <strong>enti\u00e8rement document\u00e9e par L-mobile service<\/strong>. Les <strong>notes relatives \u00e0 la conversation<\/strong>, les <strong>photos prises<\/strong> ou les <strong>captures d&#8217;\u00e9cran <\/strong>sont directement enregistr\u00e9es dans l&#8217;ordre de service correspondant. Cela permet de constituer une<strong> base de connaissances transparente et compl\u00e8te<\/strong> pour les interventions futures, accessible \u00e0 tous les techniciens de service via l&#8217;application Field Service mobile. Outre une visibilit\u00e9 accrue, le travail avec le service \u00e0 distance permet de m\u00e9nager les ressources et de r\u00e9duire les co\u00fbts du processus de service. En effet, se rendre sur place chez le client est co\u00fbteux, surtout si plusieurs interventions sont n\u00e9cessaires pour r\u00e9soudre un probl\u00e8me. Avec l&#8217;aide de la r\u00e9alit\u00e9 augment\u00e9e, vous <strong>r\u00e9duisez les temps d&#8217;intervention suppl\u00e9mentaires <\/strong>chez le client et vous <strong>\u00e9conomisez <\/strong><strong>ainsi des frais de d\u00e9placement et des ressources.<\/strong> L&#8217;expertise de vos collaborateurs de service peut ainsi \u00eatre partag\u00e9e \u00e0 distance de mani\u00e8re flexible et avantageuse.<\/p>\n<\/div><\/section><\/div><\/div><!--close column table wrapper. Autoclose: 1 -->\n\n<\/div><\/div><\/div><!-- close content main div --><\/div><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-1ajnrgop-2a5de59d058e5ecc35cb1d776b66e9f1\">\n.avia-section.av-1ajnrgop-2a5de59d058e5ecc35cb1d776b66e9f1{\nbackground-color:#009acd;\nbackground-image:unset;\n}\n<\/style>\n<div id='av_section_3'  class='avia-section av-1ajnrgop-2a5de59d058e5ecc35cb1d776b66e9f1 main_color avia-section-default avia-no-border-styling  avia-builder-el-14  el_after_av_section  el_before_av_tab_section  avia-bg-style-scroll container_wrap fullsize'  ><div class='container av-section-cont-open' ><div class='template-page content  av-content-full alpha units'><div class='post-entry post-entry-type-page post-entry-97371'><div class='entry-content-wrapper clearfix'>\n<div  class='flex_column av-1a6cfdjt-e0122e9ca42bcef1f79638657d1a59d2 av_one_full  avia-builder-el-15  avia-builder-el-no-sibling  lmh2w first flex_column_div  '     ><p>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-4kw7n95-8c2bc85e62fd31287a4ec72709d3c899\">\n#top .av-special-heading.av-4kw7n95-8c2bc85e62fd31287a4ec72709d3c899{\npadding-bottom:10px;\ncolor:#ffffff;\n}\nbody .av-special-heading.av-4kw7n95-8c2bc85e62fd31287a4ec72709d3c899 .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n.av-special-heading.av-4kw7n95-8c2bc85e62fd31287a4ec72709d3c899 .special-heading-inner-border{\nborder-color:#ffffff;\n}\n.av-special-heading.av-4kw7n95-8c2bc85e62fd31287a4ec72709d3c899 .av-subheading{\nfont-size:15px;\n}\n<\/style>\n<div  class='av-special-heading av-4kw7n95-8c2bc85e62fd31287a4ec72709d3c899 av-special-heading-h2 custom-color-heading blockquote modern-quote modern-centered  avia-builder-el-16  el_before_av_textblock  avia-builder-el-first '><h2 class='av-special-heading-tag '  itemprop=\"headline\"  >Des fonctions simples pour un service \u00e0 distance dans le cadre du service technique sur le terrain<\/h2><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-19feme9l-517e23986b7c9c3344f36b2af77507ec\">\n#top .av_textblock_section.av-19feme9l-517e23986b7c9c3344f36b2af77507ec .avia_textblock{\ncolor:#ffffff;\n}\n<\/style>\n<section  class='av_textblock_section av-19feme9l-517e23986b7c9c3344f36b2af77507ec '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock av_inherit_color'  itemprop=\"text\" ><p>La r\u00e9alit\u00e9 augment\u00e9e dans le Field Service Management vous offre, ainsi qu&#8217;\u00e0 votre \u00e9quipe de service, diff\u00e9rentes possibilit\u00e9s de r\u00e9aliser un service \u00e0 distance. Le logiciel Field Service Management L-mobile service dispose d&#8217;un <strong>module de service \u00e0 distance int\u00e9gr\u00e9<\/strong> qui peut \u00eatre utilis\u00e9 par vos techniciens de service via l&#8217;<strong>application Field Service mobile<\/strong>. Que ce soit au moyen d&#8217;une tablette, d&#8217;un smartphone ou de lunettes intelligentes, un appel suffit pour que vos experts puissent assister \u00e0 l&#8217;intervention de service. Via la transmission visuelle de l&#8217;environnement d&#8217;intervention, vos collaborateurs peuvent fournir une assistance au service technique sur le terrain par le biais d&#8217;ic\u00f4nes, de dessins, de messages courts ou simplement par la parole, afin que la commande puisse \u00eatre men\u00e9e \u00e0 bien. Toutes les interventions du service \u00e0 distance sont <strong>document\u00e9es dans un historique de service transparent.<\/strong><\/p>\n<\/div><\/section><\/p><\/div>\n\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-18t6do2h-794494d546d378998d97d5015b624e98\">\n.av-tab-section-outer-container.av-18t6do2h-794494d546d378998d97d5015b624e98 .av-tab-section-tab-title-container{\nbackground-color:#009acd;\n}\n#top .av-tab-section-outer-container.av-18t6do2h-794494d546d378998d97d5015b624e98 .av-section-tab-title{\ncolor:#ffffff;\n}\n<\/style>\n<\/div><\/div><\/div><!-- close content main div --><\/div><\/div><div id='av-tab-section-1'  class='av-tab-section-container entry-content-wrapper main_color av-tab-no-transition av-tab-content-auto  av-tab-above-content  avia-builder-el-18  el_after_av_section  el_before_av_section  tab-section-not-first container_wrap fullsize'  ><div class='av-tab-section-outer-container av-18t6do2h-794494d546d378998d97d5015b624e98'><div class='av-tab-section-tab-title-container avia-tab-title-padding-large av-custom-tab-color' role='tablist'><a href='#service--distance-via-appel-vido' data-av-tab-section-title='1' class='av-section-tab-title av-active-tab-title no-scroll av-18ajr09l-02b18b0eedb0ef555124933afba85966 av-tab-with-icon av-tab-no-image ' role='tab' tabindex='0' aria-controls='av-tab-section-1-1'><span class='av-tab-section-icon avia-iconfont avia-font-fontello' data-av_icon='\uf10a' data-av_iconfont='fontello' ><\/span><span class='av-outer-tab-title'><span class='av-inner-tab-title'>Service \u00e0 distance via appel vid\u00e9o<\/span><\/span><span class=\"av-tab-arrow-container\"><span><\/span><\/span><\/a><a href='#instructions-visuelles' data-av-tab-section-title='2' class='av-section-tab-title  av-142a76rd-eff197df45975f77c0bf367da5ca02dc av-tab-with-icon av-tab-no-image ' role='tab' tabindex='0' aria-controls='av-tab-section-1-2'><span class='av-tab-section-icon avia-iconfont avia-font-entypo-fontello' data-av_icon='\ue855' data-av_iconfont='entypo-fontello' ><\/span><span class='av-outer-tab-title'><span class='av-inner-tab-title'>Instructions visuelles<\/span><\/span><span class=\"av-tab-arrow-container\"><span><\/span><\/span><\/a><a href='#documentation-complte' data-av-tab-section-title='3' class='av-section-tab-title  av-105wyluh-5d656983088b4440e2136165ae374c25 av-tab-with-icon av-tab-no-image ' role='tab' tabindex='0' aria-controls='av-tab-section-1-3'><span class='av-tab-section-icon avia-iconfont avia-font-entypo-fontello' data-av_icon='\ue850' data-av_iconfont='entypo-fontello' ><\/span><span class='av-outer-tab-title'><span class='av-inner-tab-title'>Documentation compl\u00e8te<\/span><\/span><span class=\"av-tab-arrow-container\"><span><\/span><\/span><\/a><\/div><div class='avia-slideshow-arrows av-tabsection-arrow' ><a href='#prev' class='prev-slide av_prev_tab_section av-tab-section-slide avia-svg-icon avia-font-svg_entypo-fontello' data-av_svg_icon='left-open-big' data-av_iconset='svg_entypo-fontello' tabindex='-1' title=\"Pr\u00e9c\u00e9dent\"><svg version=\"1.1\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"15\" height=\"32\" viewBox=\"0 0 15 32\" preserveAspectRatio=\"xMidYMid meet\" aria-labelledby='av-svg-title-2' aria-describedby='av-svg-desc-2' role=\"graphics-symbol\" aria-hidden=\"true\">\n<title id='av-svg-title-2'>Pr\u00e9c\u00e9dent<\/title>\n<desc id='av-svg-desc-2'>Pr\u00e9c\u00e9dent<\/desc>\n<path d=\"M14.464 27.84q0.832 0.832 0 1.536-0.832 0.832-1.536 0l-12.544-12.608q-0.768-0.768 0-1.6l12.544-12.608q0.704-0.832 1.536 0 0.832 0.704 0 1.536l-11.456 11.904z\"><\/path>\n<\/svg><span class='avia_hidden_link_text'>Pr\u00e9c\u00e9dent<\/span><\/a><a href='#next' class='next-slide av_next_tab_section av-tab-section-slide avia-svg-icon avia-font-svg_entypo-fontello' data-av_svg_icon='right-open-big' data-av_iconset='svg_entypo-fontello' tabindex='-1' title=\"Suivant\"><svg version=\"1.1\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"15\" height=\"32\" viewBox=\"0 0 15 32\" preserveAspectRatio=\"xMidYMid meet\" aria-labelledby='av-svg-title-3' aria-describedby='av-svg-desc-3' role=\"graphics-symbol\" aria-hidden=\"true\">\n<title id='av-svg-title-3'>Suivant<\/title>\n<desc id='av-svg-desc-3'>Suivant<\/desc>\n<path d=\"M0.416 27.84l11.456-11.84-11.456-11.904q-0.832-0.832 0-1.536 0.832-0.832 1.536 0l12.544 12.608q0.768 0.832 0 1.6l-12.544 12.608q-0.704 0.832-1.536 0-0.832-0.704 0-1.536z\"><\/path>\n<\/svg><span class='avia_hidden_link_text'>Suivant<\/span><\/a><\/div><div class='av-tab-section-inner-container avia-section-large' style='width:300vw; left:0%;'><span class=\"av_prev_tab_section av_tab_navigation\"><\/span><span class=\"av_next_tab_section av_tab_navigation\"><\/span>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-18ajr09l-02b18b0eedb0ef555124933afba85966\">\n.av-layout-tab.av-18ajr09l-02b18b0eedb0ef555124933afba85966{\nvertical-align:top;\n}\n<\/style>\n<div id='av-tab-section-1-1' class='av-layout-tab av-18ajr09l-02b18b0eedb0ef555124933afba85966 av-animation-delay-container  avia-builder-el-19  el_before_av_tab_sub_section  avia-builder-el-first  av-active-tab-content __av_init_open ' data-av-deeplink-tabs=\"\" data-av-tab-section-content=\"1\" data-tab-section-id=\"service--distance-via-appel-vido\"><div class=\"av-layout-tab-inner\"><div class=\"container\"><p><div  class='flex_column av-183824ft-32e25be68ef21a79180da5fe5e7302e1 av_one_full  avia-builder-el-20  el_before_av_one_half  avia-builder-el-first  lmh3 first flex_column_div  '     ><style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-17h2o9y1-ce2d0ae7eb8256c03d116b7620a9114d\">\n#top .av-special-heading.av-17h2o9y1-ce2d0ae7eb8256c03d116b7620a9114d{\npadding-bottom:10px;\nfont-size:28px;\n}\nbody .av-special-heading.av-17h2o9y1-ce2d0ae7eb8256c03d116b7620a9114d .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n#top #wrap_all .av-special-heading.av-17h2o9y1-ce2d0ae7eb8256c03d116b7620a9114d .av-special-heading-tag{\nfont-size:28px;\n}\n.av-special-heading.av-17h2o9y1-ce2d0ae7eb8256c03d116b7620a9114d .av-subheading{\nfont-size:15px;\n}\n\n@media only screen and (min-width: 480px) and (max-width: 767px){ \n#top #wrap_all .av-special-heading.av-17h2o9y1-ce2d0ae7eb8256c03d116b7620a9114d .av-special-heading-tag{\nfont-size:0.8em;\n}\n}\n\n@media only screen and (max-width: 479px){ \n#top #wrap_all .av-special-heading.av-17h2o9y1-ce2d0ae7eb8256c03d116b7620a9114d .av-special-heading-tag{\nfont-size:0.8em;\n}\n}\n<\/style>\n<div  class='av-special-heading av-17h2o9y1-ce2d0ae7eb8256c03d116b7620a9114d av-special-heading-h3 blockquote modern-quote modern-centered  avia-builder-el-21  avia-builder-el-no-sibling  av-inherit-size'><h3 class='av-special-heading-tag '  itemprop=\"headline\"  >Service \u00e0 distance chez le client via appel vid\u00e9o<\/h3><div class='av-subheading av-subheading_below'><p>Contacter des experts via une commande de service mobile<\/p>\n<\/div><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div><\/div><div class='flex_column_table av-16ubhypl-070216d22d0114906617faef724eb850 sc-av_one_half av-break-at-tablet-flextable av-equal-height-column-flextable'><div  class='flex_column av-16ubhypl-070216d22d0114906617faef724eb850 av_one_half  avia-builder-el-22  el_after_av_one_full  el_before_av_one_half  first av-break-at-tablet flex_column_table_cell av-equal-height-column av-align-middle  column-top-margin'     ><div  class='avia-slideshow av-16paswm1-99a83e9f9bd1d58ea672c751d8ddab2f avia-slideshow-no scaling av_slideshow avia-slide-slider  avia-builder-el-23  avia-builder-el-no-sibling  av-slideshow-ui av-control-default av-slideshow-autoplay av-loop-endless av-loop-manual-endless av-default-height-applied avia-slideshow-1' data-slideshow-options=\"{&quot;animation&quot;:&quot;slide&quot;,&quot;autoplay&quot;:true,&quot;loop_autoplay&quot;:&quot;endless&quot;,&quot;interval&quot;:5,&quot;loop_manual&quot;:&quot;manual-endless&quot;,&quot;autoplay_stopper&quot;:false,&quot;noNavigation&quot;:false,&quot;bg_slider&quot;:false,&quot;keep_padding&quot;:false,&quot;hoverpause&quot;:false,&quot;show_slide_delay&quot;:0}\"  itemprop=\"image\" itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/ImageObject\" ><ul class='avia-slideshow-inner ' style='padding-bottom: 71.428571428571%;'><li  class='avia-slideshow-slide av-16paswm1-99a83e9f9bd1d58ea672c751d8ddab2f__0  av-single-slide slide-1 slide-odd'><div data-rel='slideshow-1' class='avia-slide-wrap '   ><div class='av-slideshow-caption av-16paswm1-99a83e9f9bd1d58ea672c751d8ddab2f__0 avia-caption'><div class=\"avia-inner-caption\"><div class='avia-caption-content '  itemprop=\"description\" ><p>Dans le cadre d&#8217;une commande de service mobile, l&#8217;expert appropri\u00e9 peut \u00eatre s\u00e9lectionn\u00e9 et contact\u00e9 par vid\u00e9ophonie<\/p>\n<\/div><\/div><\/div><img src='https:\/\/l-mobile.com\/wp-content\/uploads\/2023\/05\/l-mobile-augmented-reality-remote-service-videoanruf-starten.jpg' width='700' height='500' title='l-mobile-augmented-reality-remote-service-videoanruf-starten' alt='L-mobile, Field Service Management Software, Remote Service, Augmented Reality, Videoanruf starten'  itemprop=\"thumbnailUrl\"   \/><\/div><\/li><\/ul><\/div><\/div><div class='av-flex-placeholder'><\/div><div  class='flex_column av-15gwcbo9-0dbe6667217e3957c90c2d427724e2de av_one_half  avia-builder-el-24  el_after_av_one_half  avia-builder-el-last  av-break-at-tablet flex_column_table_cell av-equal-height-column av-align-middle  column-top-margin'     ><p><section  class='av_textblock_section av-1510hh4p-4754b7222eaf29eb1b188ad93d03ce46 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p>La r\u00e9paration, la maintenance ou l&#8217;installation de diff\u00e9rents syst\u00e8mes ou machines ne pr\u00e9sentent g\u00e9n\u00e9ralement pas le m\u00eame degr\u00e9 de complexit\u00e9. Des <strong>connaissances techniques sp\u00e9cifiques <\/strong><strong>sont donc parfois n\u00e9cessaires pour mener \u00e0 bien des interventions de service<\/strong>. Si vos techniciens de service constatent lorsqu&#8217;ils se trouvent sur le site du client qu&#8217;ils ne disposent pas des connaissances n\u00e9cessaires, il est possible de <strong>faire appel facilement \u00e0 des experts<\/strong> <strong>lors de l&#8217;intervention<\/strong>, et ce, sans qu&#8217;il soit n\u00e9cessaire que ces derniers se d\u00e9placent chez le client. La technologie de la r\u00e9alit\u00e9 augment\u00e9e permet de transmettre facilement des connaissances \u00e0 l&#8217;aide de la <strong>vid\u00e9ophonie<\/strong>. Le technicien de service peut consulter l&#8217;ordre de service via le terminal mobile de son choix et y s\u00e9lectionner la fonction relative au service \u00e0 distance. Gr\u00e2ce \u00e0 une fonction de recherche, il peut <strong>trouver en un clin d&#8217;\u0153il le coll\u00e8gue souhait\u00e9<\/strong> et voir imm\u00e9diatement si celui-ci est actuellement en ligne. Si c&#8217;est le cas, un <strong>appel vid\u00e9o peut \u00eatre lanc\u00e9<\/strong> pour que l&#8217;expert puisse donner des instructions cibl\u00e9es \u00e0 votre technicien de service. Si l&#8217;expert n&#8217;est pas en ligne, une <strong>t\u00e2che peut tout de m\u00eame lui \u00eatre assign\u00e9e<\/strong> et un autre coll\u00e8gue peut \u00eatre contact\u00e9.<\/p>\n<p>Pendant le service \u00e0 distance, le technicien de service peut donner \u00e0 l&#8217;expert un aper\u00e7u de l&#8217;intervention de service et des machines concern\u00e9es via sa <strong>tablette<\/strong>, son <strong>smartphone <\/strong>ou des <strong>lunettes connect\u00e9es de r\u00e9alit\u00e9 augment\u00e9e<\/strong>. L&#8217;expert peut ainsi voir ce que le technicien voit et est en mesure de l&#8217;aider \u00e0 r\u00e9soudre le probl\u00e8me.<\/p>\n<\/div><\/section><br \/>\n<div  class='avia-button-wrap av-14h4yqbd-ce227cb864e197bdf0c54d604bf72047-wrap avia-button-right  avia-builder-el-26  el_after_av_textblock  avia-builder-el-last '><a href='https:\/\/l-mobile.com\/fr\/webcast-a-la-demande\/gestion-numerique-des-interventions-avec-l-mobile-field-service\/'  class='avia-button av-14h4yqbd-ce227cb864e197bdf0c54d604bf72047 av-link-btn avia-icon_select-no avia-size-large avia-position-right avia-color-theme-color'   aria-label=\"Voir la d\u00e9mo\"><span class='avia_iconbox_title' >Voir la d\u00e9mo<\/span><\/a><\/div><\/p><\/div><\/div><!--close column table wrapper. Autoclose: 1 --><\/p>\n<\/div><\/div><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-142a76rd-eff197df45975f77c0bf367da5ca02dc\">\n.av-layout-tab.av-142a76rd-eff197df45975f77c0bf367da5ca02dc{\nvertical-align:top;\n}\n<\/style>\n<div id='av-tab-section-1-2' class='av-layout-tab av-142a76rd-eff197df45975f77c0bf367da5ca02dc av-animation-delay-container  avia-builder-el-27  el_after_av_tab_sub_section  el_before_av_tab_sub_section  ' data-av-deeplink-tabs=\"\" data-av-tab-section-content=\"2\" data-tab-section-id=\"instructions-visuelles\"><div class=\"av-layout-tab-inner\"><div class=\"container\"><p><div  class='flex_column av-13lcf0zd-ee2ca8a5f23a35ef850b34b19f475f77 av_one_full  avia-builder-el-28  el_before_av_one_half  avia-builder-el-first  lmh3 first flex_column_div  '     ><style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-13exnewp-e81e472e1cd2dcfbad19ed28f31b8c3e\">\n#top .av-special-heading.av-13exnewp-e81e472e1cd2dcfbad19ed28f31b8c3e{\npadding-bottom:10px;\nfont-size:28px;\n}\nbody .av-special-heading.av-13exnewp-e81e472e1cd2dcfbad19ed28f31b8c3e .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n#top #wrap_all .av-special-heading.av-13exnewp-e81e472e1cd2dcfbad19ed28f31b8c3e .av-special-heading-tag{\nfont-size:28px;\n}\n.av-special-heading.av-13exnewp-e81e472e1cd2dcfbad19ed28f31b8c3e .av-subheading{\nfont-size:15px;\n}\n\n@media only screen and (min-width: 480px) and (max-width: 767px){ \n#top #wrap_all .av-special-heading.av-13exnewp-e81e472e1cd2dcfbad19ed28f31b8c3e .av-special-heading-tag{\nfont-size:0.8em;\n}\n}\n\n@media only screen and (max-width: 479px){ \n#top #wrap_all .av-special-heading.av-13exnewp-e81e472e1cd2dcfbad19ed28f31b8c3e .av-special-heading-tag{\nfont-size:0.8em;\n}\n}\n<\/style>\n<div  class='av-special-heading av-13exnewp-e81e472e1cd2dcfbad19ed28f31b8c3e av-special-heading-h3 blockquote modern-quote modern-centered  avia-builder-el-29  avia-builder-el-no-sibling  av-inherit-size'><h3 class='av-special-heading-tag '  itemprop=\"headline\"  >Instructions visuelles pendant le service \u00e0 distance<\/h3><div class='av-subheading av-subheading_below'><p>Assistance au technicien via des dessins et des images<\/p>\n<\/div><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div><\/div><div class='flex_column_table av-130wnjll-5c3f464327e8a2853b57681cefb872e9 sc-av_one_half av-break-at-tablet-flextable av-equal-height-column-flextable'><div  class='flex_column av-130wnjll-5c3f464327e8a2853b57681cefb872e9 av_one_half  avia-builder-el-30  el_after_av_one_full  el_before_av_one_half  first av-break-at-tablet flex_column_table_cell av-equal-height-column av-align-middle  column-top-margin'     ><div  class='avia-slideshow av-12a8wsft-84a3c1171e2ef094bf5d45bc8dc6961c avia-slideshow-no scaling av_slideshow avia-slide-slider  avia-builder-el-31  avia-builder-el-no-sibling  av-slideshow-ui av-control-default av-slideshow-autoplay av-loop-endless av-loop-manual-endless av-default-height-applied avia-slideshow-2' data-slideshow-options=\"{&quot;animation&quot;:&quot;slide&quot;,&quot;autoplay&quot;:true,&quot;loop_autoplay&quot;:&quot;endless&quot;,&quot;interval&quot;:5,&quot;loop_manual&quot;:&quot;manual-endless&quot;,&quot;autoplay_stopper&quot;:false,&quot;noNavigation&quot;:false,&quot;bg_slider&quot;:false,&quot;keep_padding&quot;:false,&quot;hoverpause&quot;:false,&quot;show_slide_delay&quot;:0}\"  itemprop=\"image\" itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/ImageObject\" ><ul class='avia-slideshow-inner ' style='padding-bottom: 71.428571428571%;'><li  class='avia-slideshow-slide av-12a8wsft-84a3c1171e2ef094bf5d45bc8dc6961c__0  av-single-slide slide-1 slide-odd'><div data-rel='slideshow-2' class='avia-slide-wrap '   ><div class='av-slideshow-caption av-12a8wsft-84a3c1171e2ef094bf5d45bc8dc6961c__0 avia-caption'><div class=\"avia-inner-caption\"><div class='avia-caption-content '  itemprop=\"description\" ><p>Le service \u00e0 distance permet \u00e0 des experts de guider vos techniciens tout au long de la r\u00e9paration ou de la maintenance gr\u00e2ce \u00e0 des instructions visuelles<\/p>\n<\/div><\/div><\/div><img src='https:\/\/l-mobile.com\/wp-content\/uploads\/2023\/05\/l-mobile-augmented-reality-remote-service-aktiver-videoanruf.jpg' width='700' height='500' title='l-mobile-augmented-reality-remote-service-aktiver-videoanruf' alt='L-mobile, Field Service Management Software, Remote Service, Augmented Reality, Videoanruf im technischen Au\u00dfendienst'  itemprop=\"thumbnailUrl\"   \/><\/div><\/li><\/ul><\/div><\/div><div class='av-flex-placeholder'><\/div><div  class='flex_column av-11kpj83d-a7b887ea52a3f4283ee01af6a6b5b246 av_one_half  avia-builder-el-32  el_after_av_one_half  avia-builder-el-last  av-break-at-tablet flex_column_table_cell av-equal-height-column av-align-middle  column-top-margin'     ><p><section  class='av_textblock_section av-113uq8c9-b60445d8d8e9f8f97eb3cdec2387d143 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p>Une fois qu&#8217;un technicien de service a pris contact avec un expert pour un service d&#8217;assistance \u00e0 distance, celui-ci peut bien s\u00fbr le guider et lui donner des instructions par la voix. Mais cela ne suffit pas toujours. Parfois, le service \u00e0 distance a besoin d&#8217;<strong>assistance suppl\u00e9mentaire sous forme d&#8217;instructions visuelles<\/strong>, afin que le technicien puisse terminer l&#8217;intervention de service encore plus rapidement et plus facilement. C&#8217;est pourquoi, gr\u00e2ce \u00e0 la fonction de r\u00e9alit\u00e9 augment\u00e9e de L-mobile service, l&#8217;expert peut, si n\u00e9cessaire, aider votre technicien au moyen de diff\u00e9rents <strong>dessins<\/strong>, <strong>ic\u00f4nes <\/strong>ou <strong>messages courts<\/strong>. Si, par exemple, un technicien ne parvient pas \u00e0 trouver un interrupteur cach\u00e9 malgr\u00e9 la description de son coll\u00e8gue, ce dernier peut simplement lui montrer l&#8217;endroit via un <strong>rep\u00e8re visuel <\/strong>que le technicien peut voir sur son terminal mobile.<\/p>\n<p>L&#8217;assistance du service \u00e0 distance au service technique sur le terrain comporte un autre avantage. Les <strong>techniciens de service sont<\/strong> <strong>form\u00e9s en permanence<\/strong> et peuvent <strong>sans cesse am\u00e9liorer leurs connaissances et leurs comp\u00e9tences<\/strong> afin d&#8217;\u00eatre en mesure, \u00e0 l&#8217;avenir, de mener \u00e0 bien les interventions de service sans aide.<\/p>\n<\/div><\/section><br \/>\n<div  class='avia-button-wrap av-10lgqct5-6c82c93de74900eec7c47f496838eab5-wrap avia-button-right  avia-builder-el-34  el_after_av_textblock  avia-builder-el-last '><a href='https:\/\/l-mobile.com\/fr\/webcast-a-la-demande\/gestion-numerique-des-interventions-avec-l-mobile-field-service\/'  class='avia-button av-10lgqct5-6c82c93de74900eec7c47f496838eab5 av-link-btn avia-icon_select-no avia-size-large avia-position-right avia-color-theme-color'   aria-label=\"Voir la d\u00e9mo\"><span class='avia_iconbox_title' >Voir la d\u00e9mo<\/span><\/a><\/div><\/p><\/div><\/div><!--close column table wrapper. Autoclose: 1 --><\/p>\n<\/div><\/div><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-105wyluh-5d656983088b4440e2136165ae374c25\">\n.av-layout-tab.av-105wyluh-5d656983088b4440e2136165ae374c25{\nvertical-align:top;\n}\n<\/style>\n<div id='av-tab-section-1-3' class='av-layout-tab av-105wyluh-5d656983088b4440e2136165ae374c25 av-animation-delay-container  avia-builder-el-35  el_after_av_tab_sub_section  avia-builder-el-last  ' data-av-deeplink-tabs=\"\" data-av-tab-section-content=\"3\" data-tab-section-id=\"documentation-complte\"><div class=\"av-layout-tab-inner\"><div class=\"container\"><p><div  class='flex_column av-zi0gt89-054d133882e17afa79aa5f87834c7f77 av_one_full  avia-builder-el-36  el_before_av_one_half  avia-builder-el-first  lmh3 first flex_column_div  '     ><style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-z5033mh-798d2d1d38dd547ae6a877f7345b2fc6\">\n#top .av-special-heading.av-z5033mh-798d2d1d38dd547ae6a877f7345b2fc6{\npadding-bottom:10px;\nfont-size:28px;\n}\nbody .av-special-heading.av-z5033mh-798d2d1d38dd547ae6a877f7345b2fc6 .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n#top #wrap_all .av-special-heading.av-z5033mh-798d2d1d38dd547ae6a877f7345b2fc6 .av-special-heading-tag{\nfont-size:28px;\n}\n.av-special-heading.av-z5033mh-798d2d1d38dd547ae6a877f7345b2fc6 .av-subheading{\nfont-size:15px;\n}\n\n@media only screen and (min-width: 480px) and (max-width: 767px){ \n#top #wrap_all .av-special-heading.av-z5033mh-798d2d1d38dd547ae6a877f7345b2fc6 .av-special-heading-tag{\nfont-size:0.8em;\n}\n}\n\n@media only screen and (max-width: 479px){ \n#top #wrap_all .av-special-heading.av-z5033mh-798d2d1d38dd547ae6a877f7345b2fc6 .av-special-heading-tag{\nfont-size:0.8em;\n}\n}\n<\/style>\n<div  class='av-special-heading av-z5033mh-798d2d1d38dd547ae6a877f7345b2fc6 av-special-heading-h3 blockquote modern-quote modern-centered  avia-builder-el-37  avia-builder-el-no-sibling  av-inherit-size'><h3 class='av-special-heading-tag '  itemprop=\"headline\"  >Documentation compl\u00e8te des interventions de service \u00e0 distance<\/h3><div class='av-subheading av-subheading_below'><p>Enregistrement centralis\u00e9 de toutes les donn\u00e9es dans l&#8217;historique de service du client<\/p>\n<\/div><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div><\/div><div class='flex_column_table av-ym1fheh-63a1d7265ca1453d72a7d1e5754756f6 sc-av_one_half av-break-at-tablet-flextable av-equal-height-column-flextable'><div  class='flex_column av-ym1fheh-63a1d7265ca1453d72a7d1e5754756f6 av_one_half  avia-builder-el-38  el_after_av_one_full  el_before_av_one_half  first av-break-at-tablet flex_column_table_cell av-equal-height-column av-align-middle  column-top-margin'     ><div  class='avia-slideshow av-y3pec61-6457cd4933ce317773aaf8d4e00ed644 avia-slideshow-no scaling av_slideshow avia-slide-slider  avia-builder-el-39  avia-builder-el-no-sibling  av-slideshow-ui av-control-default av-slideshow-autoplay av-loop-endless av-loop-manual-endless av-default-height-applied avia-slideshow-3' data-slideshow-options=\"{&quot;animation&quot;:&quot;slide&quot;,&quot;autoplay&quot;:true,&quot;loop_autoplay&quot;:&quot;endless&quot;,&quot;interval&quot;:5,&quot;loop_manual&quot;:&quot;manual-endless&quot;,&quot;autoplay_stopper&quot;:false,&quot;noNavigation&quot;:false,&quot;bg_slider&quot;:false,&quot;keep_padding&quot;:false,&quot;hoverpause&quot;:false,&quot;show_slide_delay&quot;:0}\"  itemprop=\"image\" itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/ImageObject\" ><ul class='avia-slideshow-inner ' style='padding-bottom: 71.428571428571%;'><li  class='avia-slideshow-slide av-y3pec61-6457cd4933ce317773aaf8d4e00ed644__0  av-single-slide slide-1 slide-odd'><div data-rel='slideshow-3' class='avia-slide-wrap '   ><div class='av-slideshow-caption av-y3pec61-6457cd4933ce317773aaf8d4e00ed644__0 avia-caption'><div class=\"avia-inner-caption\"><div class='avia-caption-content '  itemprop=\"description\" ><p>L&#8217;ensemble de l&#8217;intervention de service \u00e0 distance est enregistr\u00e9 dans l&#8217;ordre de service correspondant avec toutes les informations<\/p>\n<\/div><\/div><\/div><img src='https:\/\/l-mobile.com\/wp-content\/uploads\/2023\/05\/l-mobile-augmented-reality-remote-service-dokumentation-telefonat.jpg' width='700' height='500' title='l-mobile-augmented-reality-remote-service-dokumentation-telefonat' alt='L-mobile, Field Service Management Software, Remote Service, Augmented Reality, Dokumentation, Servicehistorie'  itemprop=\"thumbnailUrl\"   \/><\/div><\/li><\/ul><\/div><\/div><div class='av-flex-placeholder'><\/div><div  class='flex_column av-xe4lbyx-fd1cfefa0008108709db5a5e69b617e3 av_one_half  avia-builder-el-40  el_after_av_one_half  avia-builder-el-last  av-break-at-tablet flex_column_table_cell av-equal-height-column av-align-middle  column-top-margin'     ><p><section  class='av_textblock_section av-x0ydkmx-4669f961155e5692aa149312e7038959 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p>Pendant l&#8217;intervention de service, le technicien de service peut prendre des <strong>photos<\/strong>, des <strong>vid\u00e9os<\/strong>, mais aussi des <strong>captures d&#8217;\u00e9cran<\/strong> dans le cadre du service \u00e0 distance afin de documenter les \u00e9tapes de travail. Tous les documents sont <strong>automatiquement enregistr\u00e9s par L-mobile service dans l&#8217;ordre de service correspondant<\/strong>, afin que toutes les informations soient <strong>disponibles de mani\u00e8re centralis\u00e9e<\/strong> pour les futures interventions de service. Cela vous permet d&#8217;\u00e9conomiser du temps et de l&#8217;argent \u00e0 long terme, car les solutions les plus diverses aux probl\u00e8mes peuvent \u00eatre consult\u00e9es rapidement et facilement, m\u00eame sans service \u00e0 distance.<\/p>\n<p>Parall\u00e8lement, <strong>toute l&#8217;intervention de service \u00e0 distance est document\u00e9e dans l&#8217;historique de service.<\/strong> L&#8217;heure, la dur\u00e9e et le coll\u00e8gue qui a \u00e9t\u00e9 appel\u00e9 via la fonction de r\u00e9alit\u00e9 augment\u00e9e peuvent ainsi \u00eatre retrac\u00e9s de mani\u00e8re transparente. Il est \u00e9galement possible d&#8217;enregistrer des notes de conversation, ce qui permet \u00e0 votre \u00e9quipe de service de se constituer une base de connaissances compl\u00e8te pour les futures interventions de service.<\/p>\n<\/div><\/section><br \/>\n<div  class='avia-button-wrap av-wirvrbt-466f914e2fa582d45860e02d4e1a65bc-wrap avia-button-right  avia-builder-el-42  el_after_av_textblock  avia-builder-el-last '><a href='https:\/\/l-mobile.com\/fr\/webcast-a-la-demande\/gestion-numerique-des-interventions-avec-l-mobile-field-service\/'  class='avia-button av-wirvrbt-466f914e2fa582d45860e02d4e1a65bc av-link-btn avia-icon_select-no avia-size-large avia-position-right avia-color-theme-color'   aria-label=\"Voir la d\u00e9mo\"><span class='avia_iconbox_title' >Voir la d\u00e9mo<\/span><\/a><\/div><\/p><\/div><\/div><!--close column table wrapper. Autoclose: 1 --><\/p>\n<\/div><\/div><\/div>\n<\/div><\/div><\/div>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-w0udl95-6b23945f0d4a74120c6ab005a027b54d\">\n.avia-section.av-w0udl95-6b23945f0d4a74120c6ab005a027b54d{\nbackground-color:#009acd;\nbackground-image:unset;\n}\n<\/style>\n<div id='av_section_4'  class='avia-section av-w0udl95-6b23945f0d4a74120c6ab005a027b54d main_color avia-section-default avia-no-border-styling  avia-builder-el-43  el_after_av_tab_section  el_before_av_section  avia-bg-style-scroll container_wrap fullsize'  ><div class='container av-section-cont-open' ><div class='template-page content  av-content-full alpha units'><div class='post-entry post-entry-type-page post-entry-97371'><div class='entry-content-wrapper clearfix'>\n<div class='flex_column_table av-vlp6ym1-32d79b51c6346ca557b85c4f10cec73b sc-av_one_full av-equal-height-column-flextable'>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-vlp6ym1-32d79b51c6346ca557b85c4f10cec73b\">\n.flex_column.av-vlp6ym1-32d79b51c6346ca557b85c4f10cec73b{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div  class='flex_column av-vlp6ym1-32d79b51c6346ca557b85c4f10cec73b av_one_full  avia-builder-el-44  el_before_av_hr  avia-builder-el-first  lmh3w first flex_column_table_cell av-equal-height-column av-align-middle av-zero-column-padding  '     ><style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-uzlezg9-5bb5ab2da0968f9e0e9d045fc94a2bcc\">\n#top .av-special-heading.av-uzlezg9-5bb5ab2da0968f9e0e9d045fc94a2bcc{\npadding-bottom:10px;\ncolor:#ffffff;\nfont-size:28px;\n}\nbody .av-special-heading.av-uzlezg9-5bb5ab2da0968f9e0e9d045fc94a2bcc .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n#top #wrap_all .av-special-heading.av-uzlezg9-5bb5ab2da0968f9e0e9d045fc94a2bcc .av-special-heading-tag{\nfont-size:28px;\n}\n.av-special-heading.av-uzlezg9-5bb5ab2da0968f9e0e9d045fc94a2bcc .special-heading-inner-border{\nborder-color:#ffffff;\n}\n.av-special-heading.av-uzlezg9-5bb5ab2da0968f9e0e9d045fc94a2bcc .av-subheading{\nfont-size:15px;\n}\n\n@media only screen and (min-width: 480px) and (max-width: 767px){ \n#top #wrap_all .av-special-heading.av-uzlezg9-5bb5ab2da0968f9e0e9d045fc94a2bcc .av-special-heading-tag{\nfont-size:0.8em;\n}\n}\n\n@media only screen and (max-width: 479px){ \n#top #wrap_all .av-special-heading.av-uzlezg9-5bb5ab2da0968f9e0e9d045fc94a2bcc .av-special-heading-tag{\nfont-size:0.8em;\n}\n}\n<\/style>\n<div  class='av-special-heading av-uzlezg9-5bb5ab2da0968f9e0e9d045fc94a2bcc av-special-heading-h3 custom-color-heading blockquote modern-quote modern-centered  avia-builder-el-45  avia-builder-el-no-sibling  av-inherit-size av-linked-heading'><h3 class='av-special-heading-tag '  itemprop=\"headline\"  >Les objectifs qui peuvent \u00eatre atteints gr\u00e2ce \u00e0 l\u2019utilisation du service \u00e0 distance<\/h3><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div><\/div><\/div><!--close column table wrapper. Autoclose: 1 -->\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-ug136t5-89b7a4dfc23e3e8a83f48ecccfad3244\">\n#top .hr.hr-invisible.av-ug136t5-89b7a4dfc23e3e8a83f48ecccfad3244{\nheight:50px;\n}\n<\/style>\n<div  class='hr av-ug136t5-89b7a4dfc23e3e8a83f48ecccfad3244 hr-invisible  avia-builder-el-46  el_after_av_one_full  el_before_av_one_third '><span class='hr-inner '><span class=\"hr-inner-style\"><\/span><\/span><\/div>\n<div class='flex_column_table av-tyt089l-28af2127a94cc041bff3d27b267e5e4d sc-av_one_third av-break-at-tablet-flextable av-equal-height-column-flextable'>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-tyt089l-28af2127a94cc041bff3d27b267e5e4d\">\n#top .flex_column_table.av-equal-height-column-flextable.av-tyt089l-28af2127a94cc041bff3d27b267e5e4d{\nmargin-top:0px;\nmargin-bottom:25px;\n}\n.flex_column.av-tyt089l-28af2127a94cc041bff3d27b267e5e4d{\nborder-width:1px;\nborder-color:#ffffff;\nborder-style:solid;\nborder-radius:0px 0px 0px 0px;\npadding:50px 50px 50px 50px;\n}\n<\/style>\n<div  class='flex_column av-tyt089l-28af2127a94cc041bff3d27b267e5e4d av_one_third  avia-builder-el-47  el_after_av_hr  el_before_av_one_third  first av-break-at-tablet flex_column_table_cell av-equal-height-column av-align-middle  '     ><style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-thf5d5l-5dc8f10cf18032cd7754f6450324b1aa\">\n#top .av-special-heading.av-thf5d5l-5dc8f10cf18032cd7754f6450324b1aa{\npadding-bottom:0;\ncolor:#ffffff;\n}\nbody .av-special-heading.av-thf5d5l-5dc8f10cf18032cd7754f6450324b1aa .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n.av-special-heading.av-thf5d5l-5dc8f10cf18032cd7754f6450324b1aa .special-heading-inner-border{\nborder-color:#ffffff;\n}\n.av-special-heading.av-thf5d5l-5dc8f10cf18032cd7754f6450324b1aa .av-subheading{\nfont-size:15px;\n}\n<\/style>\n<div  class='av-special-heading av-thf5d5l-5dc8f10cf18032cd7754f6450324b1aa av-special-heading-h4 custom-color-heading blockquote modern-quote modern-centered  avia-builder-el-48  avia-builder-el-no-sibling  av-linked-heading'><h4 class='av-special-heading-tag '  itemprop=\"headline\"  >Traitement plus rapide des interventions de service<\/h4><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div><\/div><div class='av-flex-placeholder'><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-2wxv115-41e56cc730bfbbce132a45829c1c959b\">\n#top .flex_column_table.av-equal-height-column-flextable.av-2wxv115-41e56cc730bfbbce132a45829c1c959b{\nmargin-top:0px;\nmargin-bottom:25px;\n}\n.flex_column.av-2wxv115-41e56cc730bfbbce132a45829c1c959b{\nborder-width:1px;\nborder-color:#ffffff;\nborder-style:solid;\nborder-radius:0px 0px 0px 0px;\npadding:50px 50px 50px 50px;\n}\n<\/style>\n<div  class='flex_column av-2wxv115-41e56cc730bfbbce132a45829c1c959b av_one_third  avia-builder-el-49  el_after_av_one_third  el_before_av_one_third  av-break-at-tablet flex_column_table_cell av-equal-height-column av-align-middle  '     ><style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-sl86yzd-711baaa5e8f1f5954d47f78c79472e48\">\n#top .av-special-heading.av-sl86yzd-711baaa5e8f1f5954d47f78c79472e48{\npadding-bottom:0;\ncolor:#ffffff;\n}\nbody .av-special-heading.av-sl86yzd-711baaa5e8f1f5954d47f78c79472e48 .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n.av-special-heading.av-sl86yzd-711baaa5e8f1f5954d47f78c79472e48 .special-heading-inner-border{\nborder-color:#ffffff;\n}\n.av-special-heading.av-sl86yzd-711baaa5e8f1f5954d47f78c79472e48 .av-subheading{\nfont-size:15px;\n}\n<\/style>\n<div  class='av-special-heading av-sl86yzd-711baaa5e8f1f5954d47f78c79472e48 av-special-heading-h4 custom-color-heading blockquote modern-quote modern-centered  avia-builder-el-50  avia-builder-el-no-sibling  av-linked-heading'><h4 class='av-special-heading-tag '  itemprop=\"headline\"  >\u00c9conomie de temps et d\u2019argent<\/h4><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div><\/div><div class='av-flex-placeholder'><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-2tmdbx5-c9caff700a6c2b0738c6312e83be73eb\">\n#top .flex_column_table.av-equal-height-column-flextable.av-2tmdbx5-c9caff700a6c2b0738c6312e83be73eb{\nmargin-top:0px;\nmargin-bottom:25px;\n}\n.flex_column.av-2tmdbx5-c9caff700a6c2b0738c6312e83be73eb{\nborder-width:1px;\nborder-color:#ffffff;\nborder-style:solid;\nborder-radius:0px 0px 0px 0px;\npadding:50px 50px 50px 50px;\n}\n<\/style>\n<div  class='flex_column av-2tmdbx5-c9caff700a6c2b0738c6312e83be73eb av_one_third  avia-builder-el-51  el_after_av_one_third  el_before_av_one_third  av-break-at-tablet flex_column_table_cell av-equal-height-column av-align-middle  '     ><style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-rml8pll-984ecfe74301096502da259cf287a9af\">\n#top .av-special-heading.av-rml8pll-984ecfe74301096502da259cf287a9af{\npadding-bottom:0;\ncolor:#ffffff;\n}\nbody .av-special-heading.av-rml8pll-984ecfe74301096502da259cf287a9af .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n.av-special-heading.av-rml8pll-984ecfe74301096502da259cf287a9af .special-heading-inner-border{\nborder-color:#ffffff;\n}\n.av-special-heading.av-rml8pll-984ecfe74301096502da259cf287a9af .av-subheading{\nfont-size:15px;\n}\n<\/style>\n<div  class='av-special-heading av-rml8pll-984ecfe74301096502da259cf287a9af av-special-heading-h4 custom-color-heading blockquote modern-quote modern-centered  avia-builder-el-52  avia-builder-el-no-sibling  av-linked-heading'><h4 class='av-special-heading-tag '  itemprop=\"headline\"  >Augmentation du taux de r\u00e9paration d\u00e8s la premi\u00e8re intervention<\/h4><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div><\/div><\/div><!--close column table wrapper. Autoclose: 1 --><div class='flex_column_table av-rar2ms9-9d79fa9a0447f41410cf7c39c778f11e sc-av_one_third av-break-at-tablet-flextable av-equal-height-column-flextable'>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-rar2ms9-9d79fa9a0447f41410cf7c39c778f11e\">\n#top .flex_column_table.av-equal-height-column-flextable.av-rar2ms9-9d79fa9a0447f41410cf7c39c778f11e{\nmargin-top:0px;\nmargin-bottom:25px;\n}\n.flex_column.av-rar2ms9-9d79fa9a0447f41410cf7c39c778f11e{\nborder-width:1px;\nborder-color:#ffffff;\nborder-style:solid;\nborder-radius:0px 0px 0px 0px;\npadding:50px 50px 50px 50px;\n}\n<\/style>\n<div  class='flex_column av-rar2ms9-9d79fa9a0447f41410cf7c39c778f11e av_one_third  avia-builder-el-53  el_after_av_one_third  el_before_av_one_third  first av-break-at-tablet flex_column_table_cell av-equal-height-column av-align-middle  column-top-margin'     ><style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-r0nas61-0441562089f62330ad3fb4cfe365c832\">\n#top .av-special-heading.av-r0nas61-0441562089f62330ad3fb4cfe365c832{\npadding-bottom:0;\ncolor:#ffffff;\n}\nbody .av-special-heading.av-r0nas61-0441562089f62330ad3fb4cfe365c832 .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n.av-special-heading.av-r0nas61-0441562089f62330ad3fb4cfe365c832 .special-heading-inner-border{\nborder-color:#ffffff;\n}\n.av-special-heading.av-r0nas61-0441562089f62330ad3fb4cfe365c832 .av-subheading{\nfont-size:15px;\n}\n<\/style>\n<div  class='av-special-heading av-r0nas61-0441562089f62330ad3fb4cfe365c832 av-special-heading-h4 custom-color-heading blockquote modern-quote modern-centered  avia-builder-el-54  avia-builder-el-no-sibling  av-linked-heading'><h4 class='av-special-heading-tag '  itemprop=\"headline\"  >Excellente qualit\u00e9 de service<\/h4><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div><\/div><div class='av-flex-placeholder'><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-qiojlq1-705ead03bc681ad12121caf79e075b9f\">\n#top .flex_column_table.av-equal-height-column-flextable.av-qiojlq1-705ead03bc681ad12121caf79e075b9f{\nmargin-top:0px;\nmargin-bottom:25px;\n}\n.flex_column.av-qiojlq1-705ead03bc681ad12121caf79e075b9f{\nborder-width:1px;\nborder-color:#ffffff;\nborder-style:solid;\nborder-radius:0px 0px 0px 0px;\npadding:50px 50px 50px 50px;\n}\n<\/style>\n<div  class='flex_column av-qiojlq1-705ead03bc681ad12121caf79e075b9f av_one_third  avia-builder-el-55  el_after_av_one_third  el_before_av_one_third  av-break-at-tablet flex_column_table_cell av-equal-height-column av-align-middle  column-top-margin'     ><style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-q51f4t5-bcecbe6cc7457eb605da04ad17892715\">\n#top .av-special-heading.av-q51f4t5-bcecbe6cc7457eb605da04ad17892715{\npadding-bottom:0;\ncolor:#ffffff;\n}\nbody .av-special-heading.av-q51f4t5-bcecbe6cc7457eb605da04ad17892715 .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n.av-special-heading.av-q51f4t5-bcecbe6cc7457eb605da04ad17892715 .special-heading-inner-border{\nborder-color:#ffffff;\n}\n.av-special-heading.av-q51f4t5-bcecbe6cc7457eb605da04ad17892715 .av-subheading{\nfont-size:15px;\n}\n<\/style>\n<div  class='av-special-heading av-q51f4t5-bcecbe6cc7457eb605da04ad17892715 av-special-heading-h4 custom-color-heading blockquote modern-quote modern-centered  avia-builder-el-56  avia-builder-el-no-sibling  av-linked-heading'><h4 class='av-special-heading-tag '  itemprop=\"headline\"  >Haut niveau de flexibilit\u00e9 et de visibilit\u00e9<\/h4><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div><\/div><div class='av-flex-placeholder'><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-plgfreh-d651bcc72af3ae4dcb2c99c6296b53c0\">\n#top .flex_column_table.av-equal-height-column-flextable.av-plgfreh-d651bcc72af3ae4dcb2c99c6296b53c0{\nmargin-top:0px;\nmargin-bottom:25px;\n}\n.flex_column.av-plgfreh-d651bcc72af3ae4dcb2c99c6296b53c0{\nborder-width:1px;\nborder-color:#ffffff;\nborder-style:solid;\nborder-radius:0px 0px 0px 0px;\npadding:50px 50px 50px 50px;\n}\n<\/style>\n<div  class='flex_column av-plgfreh-d651bcc72af3ae4dcb2c99c6296b53c0 av_one_third  avia-builder-el-57  el_after_av_one_third  avia-builder-el-last  av-break-at-tablet flex_column_table_cell av-equal-height-column av-align-middle  column-top-margin'     ><style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-2hua9q1-6e3d0fc2c71d0c38a95bc284e6116998\">\n#top .av-special-heading.av-2hua9q1-6e3d0fc2c71d0c38a95bc284e6116998{\npadding-bottom:0;\ncolor:#ffffff;\n}\nbody .av-special-heading.av-2hua9q1-6e3d0fc2c71d0c38a95bc284e6116998 .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n.av-special-heading.av-2hua9q1-6e3d0fc2c71d0c38a95bc284e6116998 .special-heading-inner-border{\nborder-color:#ffffff;\n}\n.av-special-heading.av-2hua9q1-6e3d0fc2c71d0c38a95bc284e6116998 .av-subheading{\nfont-size:15px;\n}\n<\/style>\n<div  class='av-special-heading av-2hua9q1-6e3d0fc2c71d0c38a95bc284e6116998 av-special-heading-h4 custom-color-heading blockquote modern-quote modern-centered  avia-builder-el-58  avia-builder-el-no-sibling  av-linked-heading'><h4 class='av-special-heading-tag '  itemprop=\"headline\"  >R\u00e9duction des temps d\u2019arr\u00eat chez le client<\/h4><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div><\/div><\/div><!--close column table wrapper. Autoclose: 1 -->\n\n<\/div><\/div><\/div><!-- close content main div --><\/div><\/div><div id='av_section_5'  class='avia-section av-8xh5q1-5199e1c140c6d1f70985b95ba034c527 main_color avia-section-default avia-no-border-styling  avia-builder-el-59  el_after_av_section  el_before_av_section  lmhfr lmhes lmhen lmhhu avia-bg-style-scroll container_wrap fullsize'  ><div class='container av-section-cont-open' ><div class='template-page content  av-content-full alpha units'><div class='post-entry post-entry-type-page post-entry-97371'><div class='entry-content-wrapper clearfix'>\n<div  class='flex_column av-o9gaywp-34d9dd93bcb7c2b0c3f73c6ffeeab375 av_one_full  avia-builder-el-60  avia-builder-el-no-sibling  lmh3 first flex_column_div  '     ><p>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-nmtj9jt-e02d0a38775ac8a5bf555fc820b5bf93\">\n#top .av-special-heading.av-nmtj9jt-e02d0a38775ac8a5bf555fc820b5bf93{\npadding-bottom:10px;\nfont-size:28px;\n}\nbody .av-special-heading.av-nmtj9jt-e02d0a38775ac8a5bf555fc820b5bf93 .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n#top #wrap_all .av-special-heading.av-nmtj9jt-e02d0a38775ac8a5bf555fc820b5bf93 .av-special-heading-tag{\nfont-size:28px;\n}\n.av-special-heading.av-nmtj9jt-e02d0a38775ac8a5bf555fc820b5bf93 .av-subheading{\nfont-size:15px;\n}\n\n@media only screen and (min-width: 480px) and (max-width: 767px){ \n#top #wrap_all .av-special-heading.av-nmtj9jt-e02d0a38775ac8a5bf555fc820b5bf93 .av-special-heading-tag{\nfont-size:0.8em;\n}\n}\n\n@media only screen and (max-width: 479px){ \n#top #wrap_all .av-special-heading.av-nmtj9jt-e02d0a38775ac8a5bf555fc820b5bf93 .av-special-heading-tag{\nfont-size:0.8em;\n}\n}\n<\/style>\n<div  class='av-special-heading av-nmtj9jt-e02d0a38775ac8a5bf555fc820b5bf93 av-special-heading-h3 blockquote modern-quote modern-centered  avia-builder-el-61  el_before_av_textblock  avia-builder-el-first  av-inherit-size'><h3 class='av-special-heading-tag '  itemprop=\"headline\"  >Die passende Hardware f\u00fcr den Remote Service<\/h3><div class='av-subheading av-subheading_below'><p>Rugged Tablets und Augmented Reality Equipment f\u00fcr den Einsatz im Field Service Management<\/p>\n<\/div><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div><br \/>\n<section  class='av_textblock_section av-nb8poxl-92dd74f241647c227dc884ff1b22424d '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p>Damit Ihre Servicetechniker im Au\u00dfendienst erfolgreich mit der <strong>mobilen Service App von L-mobile service<\/strong> arbeiten k\u00f6nnen, bedarf es der <strong>passenden Hardware<\/strong>. Klassische Consumer Tablets sind den robusten Umgebungen im Field Service oft nicht gewachsen und halten St\u00fcrze, Verschmutzungen und Temperaturunterschiede nicht immer besonders gut aus. <strong>Rugged Tablets<\/strong> dagegen sind speziell f\u00fcr den industriellen Gebrauch gefertigte Tablets, die sich <strong>ideal f\u00fcr den Einsatz im Field Service<\/strong> eignen \u2013 und mit denen sich auch ein <strong>Remote Service<\/strong> hervorragend realisieren l\u00e4sst. In unserem <strong>Hardwareshop<\/strong> finden Sie neben einer umfassenden Auswahl an <strong>Tablets<\/strong> au\u00dferdem passende <strong>Augmented Reality Hardware<\/strong> in Form von <strong>Datenbrillen<\/strong>, die ebenfalls f\u00fcr den Remote Service mit L-mobile service genutzt werden k\u00f6nnen.<\/p>\n<\/div><\/section><br \/>\n<div  class='avia-button-wrap av-mqspmwp-466f3ec040b36dbb3bd1bd590fd39dac-wrap avia-button-right  avia-builder-el-63  el_after_av_textblock  el_before_av_hr '><a href='https:\/\/l-mobile.com\/geschaeftsfelder\/hardware-shop\/'  class='avia-button av-mqspmwp-466f3ec040b36dbb3bd1bd590fd39dac av-link-btn avia-icon_select-no avia-size-large avia-position-right avia-color-theme-color'   aria-label=\"Zum Hardwareshop\"><span class='avia_iconbox_title' >Zum Hardwareshop<\/span><\/a><\/div><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-m6vl0rd-8d566c54e5fab59e1a529e2847bdc965\">\n#top .hr.hr-invisible.av-m6vl0rd-8d566c54e5fab59e1a529e2847bdc965{\nheight:30px;\n}\n<\/style>\n<div  class='hr av-m6vl0rd-8d566c54e5fab59e1a529e2847bdc965 hr-invisible  avia-builder-el-64  el_after_av_button  el_before_av_productslider '><span class='hr-inner '><span class=\"hr-inner-style\"><\/span><\/span><\/div><br \/>\n<div class=\"clear\"><\/div><\/p><\/div>\n\n<\/div><\/div><\/div><!-- close content main div --><\/div><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-lj2s43d-5f8dd29bd77b6efad0c39addc22f5bdc\">\n.avia-section.av-lj2s43d-5f8dd29bd77b6efad0c39addc22f5bdc{\nbackground-repeat:no-repeat;\nbackground-image:url(https:\/\/l-mobile.com\/wp-content\/uploads\/2024\/09\/service_days_web_2019-28-1.jpg);\nbackground-position:50% 50%;\nbackground-attachment:scroll;\n}\n<\/style>\n<div id='av_section_6'  class='avia-section av-lj2s43d-5f8dd29bd77b6efad0c39addc22f5bdc main_color avia-section-large avia-no-shadow  avia-builder-el-66  el_after_av_section  el_before_av_section  lmibox1 avia-full-stretch avia-bg-style-scroll container_wrap fullsize'  data-section-bg-repeat='stretch'><div class='container av-section-cont-open' ><div class='template-page content  av-content-full alpha units'><div class='post-entry post-entry-type-page post-entry-97371'><div class='entry-content-wrapper clearfix'>\n<div class='flex_column_table av-kzglvh5-00030d73291989b1716d18c1bbf66278 sc-av_one_full av-equal-height-column-flextable'>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-kzglvh5-00030d73291989b1716d18c1bbf66278\">\n.flex_column.av-kzglvh5-00030d73291989b1716d18c1bbf66278{\nborder-width:1px;\nborder-color:#ffffff;\nborder-style:solid;\nborder-radius:0px 0px 0px 0px;\npadding:15px 15px 15px 15px;\nbackground-color:rgba(86,86,86,0.9);\n}\n<\/style>\n<div  class='flex_column av-kzglvh5-00030d73291989b1716d18c1bbf66278 av_one_full  avia-builder-el-67  el_before_av_one_third  avia-builder-el-first  lmh2w first flex_column_table_cell av-equal-height-column av-align-middle  '     ><style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-kakicvt-41fa73d8c1cd8b49a8431c4055268a79\">\n#top .av-special-heading.av-kakicvt-41fa73d8c1cd8b49a8431c4055268a79{\npadding-bottom:10px;\ncolor:#ffffff;\n}\nbody .av-special-heading.av-kakicvt-41fa73d8c1cd8b49a8431c4055268a79 .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n.av-special-heading.av-kakicvt-41fa73d8c1cd8b49a8431c4055268a79 .special-heading-inner-border{\nborder-color:#ffffff;\n}\n.av-special-heading.av-kakicvt-41fa73d8c1cd8b49a8431c4055268a79 .av-subheading{\nfont-size:15px;\n}\n<\/style>\n<div  class='av-special-heading av-kakicvt-41fa73d8c1cd8b49a8431c4055268a79 av-special-heading-h2 custom-color-heading blockquote modern-quote modern-centered  avia-builder-el-68  avia-builder-el-no-sibling  av-linked-heading'><h2 class='av-special-heading-tag '  itemprop=\"headline\"  >Avantages du service \u00e0 distance et de la r\u00e9alit\u00e9 augment\u00e9e pour la maintenance et le service<\/h2><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div><\/div><\/div><!--close column table wrapper. Autoclose: 1 --><div class='flex_column_table av-jzqs0ah-a85306d4c2da01b7d702fcbad3243471 sc-av_one_third av-break-at-tablet-flextable av-equal-height-column-flextable'>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-jzqs0ah-a85306d4c2da01b7d702fcbad3243471\">\n.flex_column.av-jzqs0ah-a85306d4c2da01b7d702fcbad3243471{\nborder-width:1px;\nborder-color:#ffffff;\nborder-style:solid;\npadding:15px 15px 15px 15px;\nbackground-color:rgba(86,86,86,0.9);\n}\n<\/style>\n<div  class='flex_column av-jzqs0ah-a85306d4c2da01b7d702fcbad3243471 av_one_third  avia-builder-el-69  el_after_av_one_full  el_before_av_one_third  first av-break-at-tablet flex_column_table_cell av-equal-height-column av-align-middle  column-top-margin'     ><style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-1yj6oyh-dd1c4bdabefe98d29354c41185a72e32\">\n.iconbox.av-1yj6oyh-dd1c4bdabefe98d29354c41185a72e32 .iconbox_icon{\nbackground-color:#ffffff;\nborder:1px solid #009acd;\ncolor:#009acd;\n}\n.iconbox.av-1yj6oyh-dd1c4bdabefe98d29354c41185a72e32 .iconbox_icon.avia-svg-icon svg:first-child{\nfill:#009acd;\nstroke:#009acd;\n}\n#top #wrap_all .iconbox.av-1yj6oyh-dd1c4bdabefe98d29354c41185a72e32 .iconbox_content_title{\ncolor:#ffffff;\n}\n.iconbox.av-1yj6oyh-dd1c4bdabefe98d29354c41185a72e32 .iconbox_content_container{\ncolor:#ffffff;\n}\n<\/style>\n<article  class='iconbox iconbox_top av-1yj6oyh-dd1c4bdabefe98d29354c41185a72e32 av-no-box  avia-builder-el-70  avia-builder-el-no-sibling '  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class=\"iconbox_content\"><header class=\"entry-content-header\" aria-label=\"Ic\u00f4ne : Formation simple des nouveaux techniciens de service\"><div class='iconbox_icon heading-color avia-iconfont avia-font-entypo-fontello' data-av_icon='\ue80b' data-av_iconfont='entypo-fontello'  ><\/div><h3 class='iconbox_content_title '  itemprop=\"headline\" >Formation simple des nouveaux techniciens de service<\/h3><\/header><div class='iconbox_content_container av_inherit_color'  itemprop=\"text\" ><p>Tout le monde commence petit. Cela vaut aussi pour les collaborateurs de votre service technique sur le terrain. En aidant les nouveaux coll\u00e8gues lors d&#8217;interventions de service via le <strong>service \u00e0 distance<\/strong>, ceux-ci peuvent <strong>facilement apprendre le travail en pratique et passer directement \u00e0 l&#8217;application<\/strong>. Les techniciens peuvent ainsi \u00eatre envoy\u00e9s plus rapidement seuls sur des interventions de service et ne doivent pas \u00eatre encadr\u00e9s par des coll\u00e8gues exp\u00e9riment\u00e9s.<\/p>\n<\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><\/div><div class='av-flex-placeholder'><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-1w7lfmh-a37f2d017c7c105e387c4001c72fd1b3\">\n.flex_column.av-1w7lfmh-a37f2d017c7c105e387c4001c72fd1b3{\nborder-width:1px;\nborder-color:#ffffff;\nborder-style:solid;\npadding:15px 15px 15px 15px;\nbackground-color:rgba(86,86,86,0.9);\n}\n<\/style>\n<div  class='flex_column av-1w7lfmh-a37f2d017c7c105e387c4001c72fd1b3 av_one_third  avia-builder-el-71  el_after_av_one_third  el_before_av_one_third  av-break-at-tablet flex_column_table_cell av-equal-height-column av-align-middle  column-top-margin'     ><style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-iqn2nax-2926c1b047c02b0bab8311f8a7a965a4\">\n.iconbox.av-iqn2nax-2926c1b047c02b0bab8311f8a7a965a4 .iconbox_icon{\nbackground-color:#ffffff;\nborder:1px solid #009acd;\ncolor:#009acd;\n}\n.iconbox.av-iqn2nax-2926c1b047c02b0bab8311f8a7a965a4 .iconbox_icon.avia-svg-icon svg:first-child{\nfill:#009acd;\nstroke:#009acd;\n}\n#top #wrap_all .iconbox.av-iqn2nax-2926c1b047c02b0bab8311f8a7a965a4 .iconbox_content_title{\ncolor:#ffffff;\n}\n.iconbox.av-iqn2nax-2926c1b047c02b0bab8311f8a7a965a4 .iconbox_content_container{\ncolor:#ffffff;\n}\n<\/style>\n<article  class='iconbox iconbox_top av-iqn2nax-2926c1b047c02b0bab8311f8a7a965a4 av-no-box  avia-builder-el-72  avia-builder-el-no-sibling '  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class=\"iconbox_content\"><header class=\"entry-content-header\" aria-label=\"Ic\u00f4ne : Diminution des frais de d\u00e9placement\"><div class='iconbox_icon heading-color avia-iconfont avia-font-fontello' data-av_icon='\ue802' data-av_iconfont='fontello'  ><\/div><h3 class='iconbox_content_title '  itemprop=\"headline\" >Diminution des frais de d\u00e9placement<\/h3><\/header><div class='iconbox_content_container av_inherit_color'  itemprop=\"text\" ><p>Le <strong>service \u00e0 distance permet de diminuer les frais de d\u00e9placement<\/strong>, tant pour les interventions de service au niveau national qu&#8217;international. Les techniciens de service peuvent communiquer dans le monde entier avec les experts d&#8217;autres sites via l&#8217;application Field Service mobile par le biais de la r\u00e9alit\u00e9 augment\u00e9e, sans qu&#8217;il soit n\u00e9cessaire de se d\u00e9placer en personne sur le lieu d&#8217;intervention.<\/p>\n<\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><\/div><div class='av-flex-placeholder'><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-i59flll-91b396dcb3544eebaf6db3dcdb0185bf\">\n.flex_column.av-i59flll-91b396dcb3544eebaf6db3dcdb0185bf{\nborder-width:1px;\nborder-color:#ffffff;\nborder-style:solid;\npadding:15px 15px 15px 15px;\nbackground-color:rgba(86,86,86,0.9);\n}\n<\/style>\n<div  class='flex_column av-i59flll-91b396dcb3544eebaf6db3dcdb0185bf av_one_third  avia-builder-el-73  el_after_av_one_third  el_before_av_one_third  av-break-at-tablet flex_column_table_cell av-equal-height-column av-align-middle  column-top-margin'     ><style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-hoyr23d-4c7aeb971208caed3f86f45a8bb15bf4\">\n.iconbox.av-hoyr23d-4c7aeb971208caed3f86f45a8bb15bf4 .iconbox_icon{\nbackground-color:#ffffff;\nborder:1px solid #009acd;\ncolor:#009acd;\n}\n.iconbox.av-hoyr23d-4c7aeb971208caed3f86f45a8bb15bf4 .iconbox_icon.avia-svg-icon svg:first-child{\nfill:#009acd;\nstroke:#009acd;\n}\n#top #wrap_all .iconbox.av-hoyr23d-4c7aeb971208caed3f86f45a8bb15bf4 .iconbox_content_title{\ncolor:#ffffff;\n}\n.iconbox.av-hoyr23d-4c7aeb971208caed3f86f45a8bb15bf4 .iconbox_content_container{\ncolor:#ffffff;\n}\n<\/style>\n<article  class='iconbox iconbox_top av-hoyr23d-4c7aeb971208caed3f86f45a8bb15bf4 av-no-box  avia-builder-el-74  avia-builder-el-no-sibling '  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class=\"iconbox_content\"><header class=\"entry-content-header\" aria-label=\"Ic\u00f4ne : Communication simplifi\u00e9e au sein de l\u2019\u00e9quipe de service\"><div class='iconbox_icon heading-color avia-iconfont avia-font-entypo-fontello' data-av_icon='\ue83c' data-av_iconfont='entypo-fontello'  ><\/div><h3 class='iconbox_content_title '  itemprop=\"headline\" >Communication simplifi\u00e9e au sein de l\u2019\u00e9quipe de service<\/h3><\/header><div class='iconbox_content_container av_inherit_color'  itemprop=\"text\" ><p>Communiquer par e-mail ou par t\u00e9l\u00e9phone est tr\u00e8s compliqu\u00e9 lorsque le technicien de service a besoin d&#8217;une assistance spontan\u00e9e. Le probl\u00e8me est difficile \u00e0 d\u00e9crire par ces moyens et peut \u00eatre mal compris au final, ce qui occasionne une grande perte de temps et cause beaucoup de stress. Avec le service \u00e0 distance, la <strong>communication <\/strong>verbale et visuelle entre le technicien et l&#8217;expert se fait <strong>en temps r\u00e9el<\/strong> et est grandement <strong>simplifi\u00e9e<\/strong>.<\/p>\n<\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><\/div><\/div><!--close column table wrapper. Autoclose: 1 --><div class='flex_column_table av-h4y1ubd-624f830eb9ae166cfd60b2fe7cc129cb sc-av_one_third av-break-at-tablet-flextable av-equal-height-column-flextable'>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-h4y1ubd-624f830eb9ae166cfd60b2fe7cc129cb\">\n.flex_column.av-h4y1ubd-624f830eb9ae166cfd60b2fe7cc129cb{\nborder-width:1px;\nborder-color:#ffffff;\nborder-style:solid;\npadding:15px 15px 15px 15px;\nbackground-color:rgba(86,86,86,0.9);\n}\n<\/style>\n<div  class='flex_column av-h4y1ubd-624f830eb9ae166cfd60b2fe7cc129cb av_one_third  avia-builder-el-75  el_after_av_one_third  el_before_av_one_third  first av-break-at-tablet flex_column_table_cell av-equal-height-column av-align-middle  column-top-margin'     ><style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-gvycgpl-5ef33bff976dbb0b9d434b2ca490dcd9\">\n.iconbox.av-gvycgpl-5ef33bff976dbb0b9d434b2ca490dcd9 .iconbox_icon{\nbackground-color:#ffffff;\nborder:1px solid #009acd;\ncolor:#009acd;\n}\n.iconbox.av-gvycgpl-5ef33bff976dbb0b9d434b2ca490dcd9 .iconbox_icon.avia-svg-icon svg:first-child{\nfill:#009acd;\nstroke:#009acd;\n}\n#top #wrap_all .iconbox.av-gvycgpl-5ef33bff976dbb0b9d434b2ca490dcd9 .iconbox_content_title{\ncolor:#ffffff;\n}\n.iconbox.av-gvycgpl-5ef33bff976dbb0b9d434b2ca490dcd9 .iconbox_content_container{\ncolor:#ffffff;\n}\n<\/style>\n<article  class='iconbox iconbox_top av-gvycgpl-5ef33bff976dbb0b9d434b2ca490dcd9 av-no-box  avia-builder-el-76  avia-builder-el-no-sibling '  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class=\"iconbox_content\"><header class=\"entry-content-header\" aria-label=\"Ic\u00f4ne : Documentation transparente\"><div class='iconbox_icon heading-color avia-iconfont avia-font-entypo-fontello' data-av_icon='\ue850' data-av_iconfont='entypo-fontello'  ><\/div><h3 class='iconbox_content_title '  itemprop=\"headline\" >Documentation transparente<\/h3><\/header><div class='iconbox_content_container av_inherit_color'  itemprop=\"text\" ><p>Toutes les <strong>mesures <\/strong>qui ont \u00e9t\u00e9 discut\u00e9es et mises en place lors d&#8217;une intervention chez le client via le service \u00e0 distance sont <strong>document\u00e9es num\u00e9riquement<\/strong> dans L-mobile service. Lors d&#8217;interventions futures sur la m\u00eame machine, la panne ou l&#8217;erreur peut ainsi \u00eatre r\u00e9solue encore plus rapidement.<\/p>\n<\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><\/div><div class='av-flex-placeholder'><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-gg1lgrd-f8c140b79ee161cfad1918d2b05b06e0\">\n.flex_column.av-gg1lgrd-f8c140b79ee161cfad1918d2b05b06e0{\nborder-width:1px;\nborder-color:#ffffff;\nborder-style:solid;\npadding:15px 15px 15px 15px;\nbackground-color:rgba(86,86,86,0.9);\n}\n<\/style>\n<div  class='flex_column av-gg1lgrd-f8c140b79ee161cfad1918d2b05b06e0 av_one_third  avia-builder-el-77  el_after_av_one_third  el_before_av_one_third  av-break-at-tablet flex_column_table_cell av-equal-height-column av-align-middle  column-top-margin'     ><style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-fzxzzcp-f3a8ccf9a6127ab431d891bf75cd1e21\">\n.iconbox.av-fzxzzcp-f3a8ccf9a6127ab431d891bf75cd1e21 .iconbox_icon{\nbackground-color:#ffffff;\nborder:1px solid #009acd;\ncolor:#009acd;\n}\n.iconbox.av-fzxzzcp-f3a8ccf9a6127ab431d891bf75cd1e21 .iconbox_icon.avia-svg-icon svg:first-child{\nfill:#009acd;\nstroke:#009acd;\n}\n#top #wrap_all .iconbox.av-fzxzzcp-f3a8ccf9a6127ab431d891bf75cd1e21 .iconbox_content_title{\ncolor:#ffffff;\n}\n.iconbox.av-fzxzzcp-f3a8ccf9a6127ab431d891bf75cd1e21 .iconbox_content_container{\ncolor:#ffffff;\n}\n<\/style>\n<article  class='iconbox iconbox_top av-fzxzzcp-f3a8ccf9a6127ab431d891bf75cd1e21 av-no-box  avia-builder-el-78  avia-builder-el-no-sibling '  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class=\"iconbox_content\"><header class=\"entry-content-header\" aria-label=\"Ic\u00f4ne : R\u00e9solution simple de probl\u00e8mes par le client\"><div class='iconbox_icon heading-color avia-iconfont avia-font-entypo-fontello' data-av_icon='\ue82b' data-av_iconfont='entypo-fontello'  ><\/div><h3 class='iconbox_content_title '  itemprop=\"headline\" >R\u00e9solution simple de probl\u00e8mes par le client<\/h3><\/header><div class='iconbox_content_container av_inherit_color'  itemprop=\"text\" ><p>Pour de simples mises \u00e0 jour du syst\u00e8me, il n&#8217;est souvent plus n\u00e9cessaire d&#8217;envoyer un technicien de service chez le client, \u00e9tant donn\u00e9 le temps et les co\u00fbts engag\u00e9s. C&#8217;est donc un expert qui<strong> guide lui-m\u00eame le client \u00e0 travers les \u00e9tapes de travail via la r\u00e9alit\u00e9 augment\u00e9e.<\/strong><\/p>\n<\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><\/div><div class='av-flex-placeholder'><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-fd7u3uh-079a80cc459b80a044c995967349cbad\">\n.flex_column.av-fd7u3uh-079a80cc459b80a044c995967349cbad{\nborder-width:1px;\nborder-color:#ffffff;\nborder-style:solid;\npadding:15px 15px 15px 15px;\nbackground-color:rgba(86,86,86,0.9);\n}\n<\/style>\n<div  class='flex_column av-fd7u3uh-079a80cc459b80a044c995967349cbad av_one_third  avia-builder-el-79  el_after_av_one_third  el_before_av_hr  av-break-at-tablet flex_column_table_cell av-equal-height-column av-align-middle  column-top-margin'     ><style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-1huzm0p-41d024eb600b11bd799d2acd763d7318\">\n.iconbox.av-1huzm0p-41d024eb600b11bd799d2acd763d7318 .iconbox_icon{\nbackground-color:#ffffff;\nborder:1px solid #009acd;\ncolor:#009acd;\n}\n.iconbox.av-1huzm0p-41d024eb600b11bd799d2acd763d7318 .iconbox_icon.avia-svg-icon svg:first-child{\nfill:#009acd;\nstroke:#009acd;\n}\n#top #wrap_all .iconbox.av-1huzm0p-41d024eb600b11bd799d2acd763d7318 .iconbox_content_title{\ncolor:#ffffff;\n}\n.iconbox.av-1huzm0p-41d024eb600b11bd799d2acd763d7318 .iconbox_content_container{\ncolor:#ffffff;\n}\n<\/style>\n<article  class='iconbox iconbox_top av-1huzm0p-41d024eb600b11bd799d2acd763d7318 av-no-box  avia-builder-el-80  avia-builder-el-no-sibling '  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class=\"iconbox_content\"><header class=\"entry-content-header\" aria-label=\"Ic\u00f4ne : Plus d\u2019efficacit\u00e9 dans le processus de service\"><div class='iconbox_icon heading-color avia-iconfont avia-font-entypo-fontello' data-av_icon='\ue8c6' data-av_iconfont='entypo-fontello'  ><\/div><h3 class='iconbox_content_title '  itemprop=\"headline\" >Plus d\u2019efficacit\u00e9 dans le processus de service<\/h3><\/header><div class='iconbox_content_container av_inherit_color'  itemprop=\"text\" ><p>Plut\u00f4t que de faire patienter le client jusqu&#8217;\u00e0 une prochaine intervention de service, le service \u00e0 distance permet de <strong>r\u00e9soudre les probl\u00e8mes <\/strong><strong>le jour m\u00eame<\/strong>, m\u00eame si le technicien n&#8217;a pas les connaissances n\u00e9cessaires, ce qui optimise l&#8217;efficacit\u00e9 des processus de service.<\/p>\n<\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><\/div><\/div><!--close column table wrapper. Autoclose: 1 -->\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-eintmk9-025e8814eb33763c38332b6db87a935a\">\n#top .hr.hr-invisible.av-eintmk9-025e8814eb33763c38332b6db87a935a{\nheight:50px;\n}\n<\/style>\n<div  class='hr av-eintmk9-025e8814eb33763c38332b6db87a935a hr-invisible  avia-builder-el-81  el_after_av_one_third  avia-builder-el-last '><span class='hr-inner '><span class=\"hr-inner-style\"><\/span><\/span><\/div>\n\n<\/div><\/div><\/div><!-- close content main div --><\/div><\/div><div id='av_section_7'  class='avia-section av-dxps4wp-6ea44a22a32b4d8d74ee73e0fdfb004b main_color avia-section-default avia-no-border-styling  avia-builder-el-82  el_after_av_section  el_before_av_section  lmves lmvhu lmven avia-bg-style-scroll container_wrap fullsize'  ><div class='container av-section-cont-open' ><div class='template-page content  av-content-full alpha units'><div class='post-entry post-entry-type-page post-entry-97371'><div class='entry-content-wrapper clearfix'>\n<div  class='flex_column av-djge1yx-864db9ef9a454379e05d1746e180382d av_one_full  avia-builder-el-83  el_before_av_three_fifth  avia-builder-el-first  lmh3b first flex_column_div  '     ><style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-1awves9-e225f8b912f4382cc922edaf06f82eec\">\n#top .av-special-heading.av-1awves9-e225f8b912f4382cc922edaf06f82eec{\npadding-bottom:10px;\ncolor:#009acd;\nfont-size:28px;\n}\nbody .av-special-heading.av-1awves9-e225f8b912f4382cc922edaf06f82eec .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n#top #wrap_all .av-special-heading.av-1awves9-e225f8b912f4382cc922edaf06f82eec .av-special-heading-tag{\nfont-size:28px;\n}\n.av-special-heading.av-1awves9-e225f8b912f4382cc922edaf06f82eec .special-heading-inner-border{\nborder-color:#009acd;\n}\n.av-special-heading.av-1awves9-e225f8b912f4382cc922edaf06f82eec .av-subheading{\nfont-size:15px;\n}\n\n@media only screen and (min-width: 480px) and (max-width: 767px){ \n#top #wrap_all .av-special-heading.av-1awves9-e225f8b912f4382cc922edaf06f82eec .av-special-heading-tag{\nfont-size:0.8em;\n}\n}\n\n@media only screen and (max-width: 479px){ \n#top #wrap_all .av-special-heading.av-1awves9-e225f8b912f4382cc922edaf06f82eec .av-special-heading-tag{\nfont-size:0.8em;\n}\n}\n<\/style>\n<div  class='av-special-heading av-1awves9-e225f8b912f4382cc922edaf06f82eec av-special-heading-h3 custom-color-heading blockquote modern-quote modern-centered  avia-builder-el-84  avia-builder-el-no-sibling  av-inherit-size'><h3 class='av-special-heading-tag '  itemprop=\"headline\"  >Voici comment fonctionne une intervention de service mobile avec le logiciel Field Service Management L-mobile service, avec service \u00e0 distance inclus<\/h3><div class='av_custom_color av-subheading av-subheading_below'><p>D\u00e9couvrez les fonctions et points forts de notre logiciel Field Service Management dans le webcast gratuit \u00e0 la demande, et ce o\u00f9 vous voulez et quand vous voulez\u00a0!<\/p>\n<\/div><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div><\/div><div class='flex_column_table av-clqf7i1-f3c7e9cc7b2e216fa7950d9e9afd2efb sc-av_three_fifth av-break-at-tablet-flextable av-equal-height-column-flextable'><div  class='flex_column av-clqf7i1-f3c7e9cc7b2e216fa7950d9e9afd2efb av_three_fifth  avia-builder-el-85  el_after_av_one_full  el_before_av_two_fifth  first av-break-at-tablet flex_column_table_cell av-equal-height-column av-align-middle  column-top-margin'     ><style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-cckgs1l-34b290321cee69900ebbd2d8f997b796\">\n#top .avia-icon-list-container.av-cckgs1l-34b290321cee69900ebbd2d8f997b796 .iconlist_icon{\ncolor:#009acd;\nbackground-color:#ffffff;\nborder:1px solid #009acd;\n}\n#top .avia-icon-list-container.av-cckgs1l-34b290321cee69900ebbd2d8f997b796 .iconlist_icon 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fa\u00e7on transparente, mobile et num\u00e9rique\"><h4 class='av_iconlist_title iconlist_title  av_inherit_color'  itemprop=\"headline\" >Traiter les interventions de service de fa\u00e7on transparente, mobile et num\u00e9rique<\/h4><\/header><div class='iconlist_content '  itemprop=\"text\" ><p>Dans ce webcast, nous vous montrons comment vos techniciens de service peuvent traiter et expliquer les ordres de service efficacement gr\u00e2ce \u00e0 l&#8217;application Field Service mobile de L-mobile service.<\/p>\n<\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><div class=\"iconlist-timeline\"><\/div><\/li>\n<li><div class='iconlist_icon av-bg4n0yh-5739eb5947ef984a2258da6a622fea81 avia-font-entypo-fontello avia-iconfont avia-font-entypo-fontello'><span class='av-icon-char' data-av_icon='\ue812' data-av_iconfont='entypo-fontello' aria-hidden=\"true\"><\/span><\/div><article class=\"article-icon-entry \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class=\"iconlist_content_wrap\"><header class=\"entry-content-header\" aria-label=\"Ic\u00f4ne : D\u00e9mo en direct des principales fonctions du logiciel Field Service\"><h4 class='av_iconlist_title iconlist_title  av_inherit_color'  itemprop=\"headline\" >D\u00e9mo en direct des principales fonctions du logiciel Field Service<\/h4><\/header><div class='iconlist_content '  itemprop=\"text\" ><p>De la gestion des ordres \u00e0 la cr\u00e9ation automatique du rapport de service num\u00e9rique\u00a0: d\u00e9couvrez les points forts de L-mobile service pour le service administratif et le service technique sur le terrain.<\/p>\n<\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><div class=\"iconlist-timeline\"><\/div><\/li>\n<li><div class='iconlist_icon av-anocvtl-e3f324eb666767f5f56cbd9985ab27c2 avia-font-entypo-fontello avia-iconfont avia-font-entypo-fontello'><span class='av-icon-char' data-av_icon='\ue812' data-av_iconfont='entypo-fontello' aria-hidden=\"true\"><\/span><\/div><article class=\"article-icon-entry \"  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class=\"iconlist_content_wrap\"><header class=\"entry-content-header\" aria-label=\"Ic\u00f4ne : Le logiciel Field Service Management dans la pratique\"><h4 class='av_iconlist_title iconlist_title  av_inherit_color'  itemprop=\"headline\" >Le logiciel Field Service Management dans la pratique<\/h4><\/header><div class='iconlist_content '  itemprop=\"text\" ><p>D\u00e9couvrez comment l&#8217;un de nos clients a r\u00e9ussi \u00e0 d\u00e9mat\u00e9rialiser l&#8217;ensemble de son processus de service et peut aujourd&#8217;hui travailler sans probl\u00e8me hors ligne et sans connexion r\u00e9seau sur le terrain.<\/p>\n<\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><div class=\"iconlist-timeline\"><\/div><\/li>\n<\/ul><\/div><\/div><div class='av-flex-placeholder'><\/div>\n<style 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Autoclose: 1 --><\/div><\/div><\/div><!-- close content main div --><\/div><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-vdkt3t-5c3a63945fd022cf18428554a7260866\">\n.avia-section.av-vdkt3t-5c3a63945fd022cf18428554a7260866{\nbackground-color:#009acd;\nbackground-image:unset;\n}\n<\/style>\n<div id='av_section_8'  class='avia-section av-vdkt3t-5c3a63945fd022cf18428554a7260866 main_color avia-section-default avia-no-border-styling  avia-builder-el-91  el_after_av_section  el_before_av_section  avia-bg-style-scroll container_wrap fullsize'  ><div class='container av-section-cont-open' ><div class='template-page content  av-content-full alpha units'><div class='post-entry post-entry-type-page post-entry-97371'><div class='entry-content-wrapper clearfix'>\n<div  class='flex_column av-t7pb6h-b0f2eb887abace5a977ff0d57b5a1c18 av_one_full  avia-builder-el-92  el_before_av_one_full  avia-builder-el-first  lmh2w first flex_column_div  '     ><style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-7imutqx-af86e1abc3593e9706350611a22adce0\">\n#top .av-special-heading.av-7imutqx-af86e1abc3593e9706350611a22adce0{\npadding-bottom:10px;\ncolor:#ffffff;\n}\nbody .av-special-heading.av-7imutqx-af86e1abc3593e9706350611a22adce0 .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n.av-special-heading.av-7imutqx-af86e1abc3593e9706350611a22adce0 .special-heading-inner-border{\nborder-color:#ffffff;\n}\n.av-special-heading.av-7imutqx-af86e1abc3593e9706350611a22adce0 .av-subheading{\nfont-size:15px;\n}\n<\/style>\n<div  class='av-special-heading av-7imutqx-af86e1abc3593e9706350611a22adce0 av-special-heading-h2 custom-color-heading blockquote modern-quote modern-centered  avia-builder-el-93  avia-builder-el-no-sibling '><h2 class='av-special-heading-tag '  itemprop=\"headline\"  >Exemples pratiques d\u2019utilisation : assistance au service technique sur le terrain par le service \u00e0 distance et la r\u00e9alit\u00e9 augment\u00e9e<\/h2><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div><\/div><div  class='flex_column av-743xt4p-ffdd5d2498f765fd9302926e9dce6ca3 av_one_full  avia-builder-el-94  el_after_av_one_full  avia-builder-el-last  first flex_column_div  column-top-margin'     ><style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-6ugu3g9-fda20c83637493910a913acdfa310930\">\n.avia-content-slider-element-container.av-6ugu3g9-fda20c83637493910a913acdfa310930{\ncolor:#ffffff;\n}\n.avia-content-slider-element-container.av-6ugu3g9-fda20c83637493910a913acdfa310930 .slide-entry{\nborder-style:solid;\nborder-width:1px 1px 1px 1px;\nborder-color:#ffffff;\npadding:30px 30px 30px 30px;\n}\n<\/style>\n<div  class='avia-content-slider-element-container av-6ugu3g9-fda20c83637493910a913acdfa310930 solid avia-content-slider-element-slider avia-content-slider avia-smallarrow-slider avia-content-slider-active avia-content-slider-odd  avia-builder-el-95  avia-builder-el-no-sibling  av-slideshow-ui av-control-default av-nav-arrows-visible av-nav-dots-visible av-no-slider-navigation av-slideshow-manual av-loop-once av-loop-manual-endless av_inherit_color avia-content-slider1' data-slideshow-options=\"{&quot;animation&quot;:&quot;slide&quot;,&quot;autoplay&quot;:false,&quot;loop_autoplay&quot;:&quot;once&quot;,&quot;interval&quot;:5,&quot;loop_manual&quot;:&quot;manual-endless&quot;,&quot;autoplay_stopper&quot;:false,&quot;noNavigation&quot;:false,&quot;bg_slider&quot;:false,&quot;keep_padding&quot;:&quot;&quot;,&quot;hoverpause&quot;:false,&quot;show_slide_delay&quot;:30}\"><div class='avia-smallarrow-slider-heading  no-content-slider-heading '><div class='new-special-heading'>&nbsp;<\/div><div class='avia-slideshow-arrows avia-slideshow-controls' ><a href='#prev' class='prev-slide  avia-svg-icon avia-font-svg_entypo-fontello' data-av_svg_icon='left-open-big' data-av_iconset='svg_entypo-fontello' tabindex='-1' title=\"Pr\u00e9c\u00e9dent\"><svg version=\"1.1\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"15\" height=\"32\" viewBox=\"0 0 15 32\" preserveAspectRatio=\"xMidYMid meet\" aria-labelledby='av-svg-title-4' aria-describedby='av-svg-desc-4' role=\"graphics-symbol\" aria-hidden=\"true\">\n<title id='av-svg-title-4'>Pr\u00e9c\u00e9dent<\/title>\n<desc id='av-svg-desc-4'>Pr\u00e9c\u00e9dent<\/desc>\n<path d=\"M14.464 27.84q0.832 0.832 0 1.536-0.832 0.832-1.536 0l-12.544-12.608q-0.768-0.768 0-1.6l12.544-12.608q0.704-0.832 1.536 0 0.832 0.704 0 1.536l-11.456 11.904z\"><\/path>\n<\/svg><span class='avia_hidden_link_text'>Pr\u00e9c\u00e9dent<\/span><\/a><a href='#next' class='next-slide  avia-svg-icon avia-font-svg_entypo-fontello' data-av_svg_icon='right-open-big' data-av_iconset='svg_entypo-fontello' tabindex='-1' title=\"Suivant\"><svg version=\"1.1\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"15\" height=\"32\" viewBox=\"0 0 15 32\" preserveAspectRatio=\"xMidYMid meet\" aria-labelledby='av-svg-title-5' aria-describedby='av-svg-desc-5' role=\"graphics-symbol\" aria-hidden=\"true\">\n<title id='av-svg-title-5'>Suivant<\/title>\n<desc id='av-svg-desc-5'>Suivant<\/desc>\n<path d=\"M0.416 27.84l11.456-11.84-11.456-11.904q-0.832-0.832 0-1.536 0.832-0.832 1.536 0l12.544 12.608q0.768 0.832 0 1.6l-12.544 12.608q-0.704 0.832-1.536 0-0.832-0.704 0-1.536z\"><\/path>\n<\/svg><span class='avia_hidden_link_text'>Suivant<\/span><\/a><\/div><\/div><div class=\"avia-content-slider-inner\"><div class=\"slide-entry-wrap\"><section class='slide-entry av-6f5zuk9-788553c62c735bf27353e642cb344a60 flex_column av_fullwidth post-entry slide-entry-overview slide-loop-1 slide-parity-odd  first'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><h3 class='slide-entry-title entry-title '  itemprop=\"headline\" >Slide Title<\/h3><div class='slide-entry-excerpt entry-content'  itemprop=\"text\" ><p><img decoding=\"async\" class=\"wp-image-118630 size-medium alignleft\" src=\"https:\/\/l-mobile.com\/wp-content\/uploads\/2023\/04\/l-mobile-auftragsmanagement-telefonische-kundenauskunft-300x214.jpg\" alt=\"L-mobile service, gestion des ordres, logiciel Field Service Management, support client, renseignement sur un ordre\" width=\"300\" height=\"214\" srcset=\"https:\/\/l-mobile.com\/wp-content\/uploads\/2023\/04\/l-mobile-auftragsmanagement-telefonische-kundenauskunft-300x214.jpg 300w, https:\/\/l-mobile.com\/wp-content\/uploads\/2023\/04\/l-mobile-auftragsmanagement-telefonische-kundenauskunft-260x185.jpg 260w, https:\/\/l-mobile.com\/wp-content\/uploads\/2023\/04\/l-mobile-auftragsmanagement-telefonische-kundenauskunft-450x321.jpg 450w, https:\/\/l-mobile.com\/wp-content\/uploads\/2023\/04\/l-mobile-auftragsmanagement-telefonische-kundenauskunft.jpg 700w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/p>\n<p>Dans chaque entreprise, il y a des<strong> techniciens de service<\/strong> qui ont d\u00e9j\u00e0 de nombreuses ann\u00e9es d&#8217;<strong>exp\u00e9rience du service technique sur le terrain<\/strong> et des interventions de service de l&#8217;entreprise concern\u00e9e. Parall\u00e8lement, de nouveaux techniciens viennent s&#8217;ajouter \u00e0 l&#8217;\u00e9quipe. Que ces derniers viennent de terminer leur formation ou qu&#8217;ils aient d\u00e9j\u00e0 travaill\u00e9 quelques ann\u00e9es en tant que techniciens de service, ils doivent eux aussi se familiariser avec leur nouveau poste et acqu\u00e9rir peu \u00e0 peu l&#8217;exp\u00e9rience que les collaborateurs de longue date peuvent d\u00e9j\u00e0 faire valoir. Dans la pratique, les techniciens de service exp\u00e9riment\u00e9s peuvent <strong>ainsi parfaitement venir en aide aux nouveaux membres de l&#8217;\u00e9quipe gr\u00e2ce au service \u00e0 distance.<\/strong> Ces techniciens peuvent par exemple passer deux jours par semaine \u00ab\u00a0en alternance\u00a0\u00bb dans le service administratif pour <strong>assister les coll\u00e8gues lors de leurs interventions via la r\u00e9alit\u00e9 augment\u00e9e.<\/strong> Cela permet aux coll\u00e8gues exp\u00e9riment\u00e9s de ne pas devoir se pr\u00e9cipiter d&#8217;un rendez-vous \u00e0 l&#8217;autre pour \u00eatre aux c\u00f4t\u00e9s des nouveaux. On <strong>gagne ainsi pas mal de temps<\/strong> et cela permet de proposer une assistance pour davantage d&#8217;interventions que ce qui serait possible sur place.<\/p>\n<p>En consultant l&#8217;agenda, les techniciens de service voient en interne quelle intervention de quel coll\u00e8gue a lieu \u00e0 quel moment. Les diff\u00e9rents rendez-vous peuvent \u00eatre ouverts d&#8217;un simple clic afin de consulter l&#8217;ordre de service enregistr\u00e9. Il est ainsi possible de voir directement de quel client, de quelle machine, de quel probl\u00e8me et de quel technicien il s&#8217;agit pour l&#8217;intervention concern\u00e9e. Gr\u00e2ce \u00e0 la <strong>vid\u00e9ophonie<\/strong>, l&#8217;expert peut donner \u00e0 son coll\u00e8gue technicien les instructions n\u00e9cessaires au bon d\u00e9roulement de l&#8217;intervention de service.<\/p>\n<\/div><\/section><\/div><div class=\"slide-entry-wrap\"><section class='slide-entry av-5s18uqh-9941ca79d187bd705725ed2c7e76d29b flex_column av_fullwidth post-entry slide-entry-overview slide-loop-2 slide-parity-odd  post-entry-last  first'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><h3 class='slide-entry-title entry-title '  itemprop=\"headline\" >R\u00e9solution de probl\u00e8mes sans technicien de service directement par le client gr\u00e2ce au service \u00e0 distance<\/h3><div class='slide-entry-excerpt entry-content'  itemprop=\"text\" ><p><img decoding=\"async\" class=\"wp-image-119504 size-medium alignleft\" src=\"https:\/\/l-mobile.com\/wp-content\/uploads\/2019\/02\/swyx-LMM_2864_450px_breite-300x200.jpg\" alt=\"WIKI Gestion des clients L-mobile\" width=\"300\" height=\"200\" srcset=\"https:\/\/l-mobile.com\/wp-content\/uploads\/2019\/02\/swyx-LMM_2864_450px_breite-300x200.jpg 300w, https:\/\/l-mobile.com\/wp-content\/uploads\/2019\/02\/swyx-LMM_2864_450px_breite.jpg 450w\" sizes=\"(max-width: 300px) 100vw, 300px\" \/><\/p>\n<p>Les pannes et les arr\u00eats de machines sont un probl\u00e8me majeur pour de nombreuses entreprises, car les <strong>temps d&#8217;arr\u00eat<\/strong> dus \u00e0 l&#8217;immobilisation des machines peuvent <strong>co\u00fbter beaucoup d&#8217;argent.<\/strong> Il est essentiel que le prestataire de services agisse rapidement en cas de probl\u00e8me. G\u00e9n\u00e9ralement, il faut d&#8217;abord <strong>contacter le support client<\/strong> par t\u00e9l\u00e9phone pour signaler le probl\u00e8me. Il faut ensuite un certain temps pour qu&#8217;un technicien de service se rende enfin sur place. <strong>Le service \u00e0 distance permet de r\u00e9duire ce temps d&#8217;attente <\/strong>en donnant la possibilit\u00e9 \u00e0 un expert de service de <strong>guider le client directement \u00e0 travers les \u00e9tapes de la r\u00e9paration \u00e0 l&#8217;aide de la r\u00e9alit\u00e9 augment\u00e9e<\/strong>. Pour b\u00e9n\u00e9ficier de cette possibilit\u00e9, le client a simplement besoin du client vid\u00e9o L-mobile sur son smartphone ou sa tablette afin de pouvoir contacter le service client\u00e8le par ce moyen. Il est ainsi possible de consulter toutes les donn\u00e9es du client et les historiques du dispositif via L-mobile service et d&#8217;aider le client \u00e0 r\u00e9soudre le probl\u00e8me. R\u00e9sultat\u00a0: <strong>les temps d&#8217;arr\u00eat sont r\u00e9duits<\/strong>, les probl\u00e8mes sont rapidement r\u00e9solus et les <strong>frais de d\u00e9placement et de main-d&#8217;\u0153uvre<\/strong> du prestataire de services sont <strong>optimis\u00e9s<\/strong>.<\/p>\n<\/div><\/section><\/div><\/div><\/div><\/div>\n<\/p>\n<\/div><\/div><\/div><!-- close content main div --><\/div><\/div><div id='av_section_9'  class='avia-section av-54tc9eh-0d733becbe84fa6f89afb81584f8ef07 main_color avia-section-large avia-no-border-styling  avia-builder-el-96  el_after_av_section  el_before_av_section  avia-bg-style-scroll container_wrap fullsize'  ><div class='container av-section-cont-open' ><div class='template-page content  av-content-full alpha units'><div class='post-entry post-entry-type-page post-entry-97371'><div class='entry-content-wrapper clearfix'>\n<div  class='flex_column av-hl9v89-cb239069e714c7da6ba683f9af202163 av_one_full  avia-builder-el-97  el_before_av_one_full  avia-builder-el-first  lmh3 first flex_column_div  '     ><style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-4d3wrnd-d88f6e5a5d9a90c4cfb75eeac14aab7d\">\n#top .av-special-heading.av-4d3wrnd-d88f6e5a5d9a90c4cfb75eeac14aab7d{\npadding-bottom:10px;\nfont-size:28px;\n}\nbody .av-special-heading.av-4d3wrnd-d88f6e5a5d9a90c4cfb75eeac14aab7d .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n#top #wrap_all .av-special-heading.av-4d3wrnd-d88f6e5a5d9a90c4cfb75eeac14aab7d .av-special-heading-tag{\nfont-size:28px;\n}\n.av-special-heading.av-4d3wrnd-d88f6e5a5d9a90c4cfb75eeac14aab7d .av-subheading{\nfont-size:15px;\n}\n\n@media only screen and (min-width: 480px) and (max-width: 767px){ \n#top #wrap_all .av-special-heading.av-4d3wrnd-d88f6e5a5d9a90c4cfb75eeac14aab7d .av-special-heading-tag{\nfont-size:0.8em;\n}\n}\n\n@media only screen and (max-width: 479px){ \n#top #wrap_all .av-special-heading.av-4d3wrnd-d88f6e5a5d9a90c4cfb75eeac14aab7d .av-special-heading-tag{\nfont-size:0.8em;\n}\n}\n<\/style>\n<div  class='av-special-heading av-4d3wrnd-d88f6e5a5d9a90c4cfb75eeac14aab7d av-special-heading-h3 blockquote modern-quote modern-centered  avia-builder-el-98  avia-builder-el-no-sibling  av-inherit-size'><h3 class='av-special-heading-tag '  itemprop=\"headline\"  >Nos clients b\u00e9n\u00e9ficient de davantage d\u2019efficacit\u00e9 dans le Field Service avec L-mobile service et la fonction de service \u00e0 distance int\u00e9gr\u00e9e<\/h3><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-3y13vfd-397feb6d7adc173f394ea9e3459688ea\">\n.flex_column.av-3y13vfd-397feb6d7adc173f394ea9e3459688ea{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div  class='flex_column av-3y13vfd-397feb6d7adc173f394ea9e3459688ea av_one_full  avia-builder-el-99  el_after_av_one_full  avia-builder-el-last  first flex_column_div av-zero-column-padding  column-top-margin'     ><div id='av-masonry-1' class='av-masonry av-3e7ba9l-c83308a63b241989994560456770053e noHover av-flex-size av-large-gap av-hover-overlay- av-masonry-animation-active av-masonry-col-4 av-caption-always av-caption-style- av-masonry-entries ' data-post_id=\"97371\"><div class=\"av-masonry-container isotope av-js-disabled\"><div class='av-masonry-entry isotope-item av-masonry-item-no-image '><\/div><a href=\"https:\/\/l-mobile.com\/fr\/reference\/inotec-sicherheitstechnik-gmbh\/\"  id='av-masonry-1-item-43779' data-av-masonry-item='43779' class='av-masonry-entry isotope-item post-43779 referenz type-referenz status-publish format-standard has-post-thumbnail hentry betriebsgroesse-100-500-collaborateurs branche-electronique branche-lindustrie-de-la-fabrication erp_system-proalpha-fr land-allemagne produkt-gestion-des-services-numeriques-fr produkt-logistique-dentrepot-numerisee produkt-ventes-mobiles referenzbericht_vorhanden-avec-rapport-de-reference  av-masonry-item-with-image' title=\"L-mobile logistique des entrep\u00f4ts num\u00e9riques Infor COM &#8211; gestion de services num\u00e9riques rapport de reference INOTEC Sicherheitstechnik GmbH\"   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='av-inner-masonry-sizer'><\/div><figure class='av-inner-masonry main_color'><div class=\"av-masonry-outerimage-container\"><div class='av-masonry-image-container'  ><img decoding=\"async\" src=\"https:\/\/l-mobile.com\/wp-content\/uploads\/2017\/05\/inotec-1.jpg\" title=\"L-mobile logistique des entrep\u00f4ts num\u00e9riques Infor COM &#8211; gestion de services num\u00e9riques rapport de reference INOTEC Sicherheitstechnik GmbH\" alt=\"L-mobile logistique des entrep\u00f4ts num\u00e9riques Infor COM - gestion de services num\u00e9riques rapport de reference INOTEC Sicherheitstechnik GmbH\" \/><\/div><\/div><\/figure><\/a><!--end av-masonry entry--><a href=\"https:\/\/l-mobile.com\/fr\/reference\/deutsche-windtechnik-offshore-und-consulting-gmbh\/\"  id='av-masonry-1-item-43951' data-av-masonry-item='43951' class='av-masonry-entry isotope-item post-43951 referenz type-referenz status-publish format-standard has-post-thumbnail hentry betriebsgroesse-plus-de-1-000-collaborateurs branche-services erp_system-proalpha-fr land-allemagne land-espagne land-france land-union-europeenne produkt-gestion-des-services-numeriques-fr referenzbericht_vorhanden-avec-rapport-de-reference  av-masonry-item-with-image' title=\"L-mobile field service management communiqu\u00e9 de r\u00e9f\u00e9rence Deutsche Windtechnik Offshore und Consulting GmbH\"   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='av-inner-masonry-sizer'><\/div><figure class='av-inner-masonry main_color'><div class=\"av-masonry-outerimage-container\"><div class='av-masonry-image-container'  ><img decoding=\"async\" src=\"https:\/\/l-mobile.com\/wp-content\/uploads\/2018\/12\/dwt.jpg\" title=\"L-mobile field service management communiqu\u00e9 de r\u00e9f\u00e9rence Deutsche Windtechnik Offshore und Consulting GmbH\" alt=\"L-mobile field service management communiqu\u00e9 de r\u00e9f\u00e9rence Deutsche Windtechnik Offshore und Consulting GmbH\" \/><\/div><\/div><\/figure><\/a><!--end av-masonry entry--><a href=\"https:\/\/l-mobile.com\/fr\/reference\/grimme-landmaschinenfabrik-gmbh-und-co-kg\/\"  id='av-masonry-1-item-43932' data-av-masonry-item='43932' class='av-masonry-entry isotope-item post-43932 referenz type-referenz status-publish format-standard has-post-thumbnail hentry betriebsgroesse-plus-de-1-000-collaborateurs branche-ingenierie-des-machines-et-des-installations erp_system-microsoft-dynamics-ax-fr-2 land-allemagne produkt-gestion-des-services-numeriques-fr referenzbericht_vorhanden-avec-rapport-de-reference  av-masonry-item-with-image' title=\"L-mobile field service management communiqu\u00e9 de r\u00e9f\u00e9rence Grimme Landmaschinenfabrik GmbH &#038; Co KG communiqu\u00e9 de r\u00e9f\u00e9rence\"   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='av-inner-masonry-sizer'><\/div><figure class='av-inner-masonry main_color'><div class=\"av-masonry-outerimage-container\"><div class='av-masonry-image-container'  ><img decoding=\"async\" src=\"https:\/\/l-mobile.com\/wp-content\/uploads\/2017\/05\/Grimme-logo-wei\u00df.jpg\" title=\"L-mobile field service management communiqu\u00e9 de r\u00e9f\u00e9rence Grimme Landmaschinenfabrik GmbH &#038; Co KG communiqu\u00e9 de r\u00e9f\u00e9rence\" alt=\"L-mobile field service management communiqu\u00e9 de r\u00e9f\u00e9rence Grimme Landmaschinenfabrik GmbH &amp; Co KG communiqu\u00e9 de r\u00e9f\u00e9rence\" \/><\/div><\/div><\/figure><\/a><!--end av-masonry entry--><a href=\"https:\/\/l-mobile.com\/fr\/reference\/swecon-baumaschinen-gmbh\/\"  id='av-masonry-1-item-114634' data-av-masonry-item='114634' class='av-masonry-entry isotope-item post-114634 referenz type-referenz status-publish format-standard has-post-thumbnail hentry betriebsgroesse-100-500-collaborateurs branche-industrie-du-batiment erp_system-microsoft-dynamics-nav-365-business-central land-allemagne produkt-gestion-des-services-numeriques-fr referenzbericht_vorhanden-avec-rapport-de-reference  av-masonry-item-with-image' title=\"Field Service Management L-mobile et ventes mobiles CRM &#038; sales communiqu\u00e9 de r\u00e9f\u00e9rence Swecon Baumaschinen GmbH\"   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='av-inner-masonry-sizer'><\/div><figure class='av-inner-masonry main_color'><div class=\"av-masonry-outerimage-container\"><div class='av-masonry-image-container'  ><img decoding=\"async\" src=\"https:\/\/l-mobile.com\/wp-content\/uploads\/2017\/05\/Swecon.jpg\" title=\"Field Service Management L-mobile et ventes mobiles CRM &#038; sales communiqu\u00e9 de r\u00e9f\u00e9rence Swecon Baumaschinen GmbH\" alt=\"Field Service Management L-mobile et ventes mobiles CRM &amp; sales communiqu\u00e9 de r\u00e9f\u00e9rence Swecon Baumaschinen GmbH\" \/><\/div><\/div><\/figure><\/a><!--end av-masonry entry--><\/div><\/div><\/div>\n\n<\/div><\/div><\/div><!-- close content main div --><\/div><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-2u8c855-1f75a8535e57ce027c9832f9abc83b4a\">\n.avia-section.av-2u8c855-1f75a8535e57ce027c9832f9abc83b4a{\nbackground-repeat:no-repeat;\nbackground-image:url(https:\/\/l-mobile.com\/wp-content\/uploads\/2022\/06\/techniker-tablet-serviceauftrag-verwalten.jpg);\nbackground-position:50% 50%;\nbackground-attachment:scroll;\n}\n.avia-section.av-2u8c855-1f75a8535e57ce027c9832f9abc83b4a .av-section-color-overlay{\nopacity:0.9;\nbackground-color:#009acd;\n}\n<\/style>\n<div id='av_section_10'  class='avia-section av-2u8c855-1f75a8535e57ce027c9832f9abc83b4a main_color avia-section-large avia-no-border-styling  avia-builder-el-101  el_after_av_section  avia-builder-el-last  avia-full-stretch avia-bg-style-scroll av-section-color-overlay-active container_wrap fullsize'  data-section-bg-repeat='stretch'><div class=\"av-section-color-overlay-wrap\"><div class=\"av-section-color-overlay\"><\/div><div class='container av-section-cont-open' ><div class='template-page content  av-content-full alpha units'><div class='post-entry post-entry-type-page post-entry-97371'><div class='entry-content-wrapper clearfix'>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-2g6zhvd-14f60a698385cacc7359197a9ef8eaa3\">\n.flex_column.av-2g6zhvd-14f60a698385cacc7359197a9ef8eaa3{\npadding:0 0 0 0;\n}\n<\/style>\n<div  class='flex_column av-2g6zhvd-14f60a698385cacc7359197a9ef8eaa3 av_one_full  avia-builder-el-102  el_before_av_one_full  avia-builder-el-first  lmh3w first flex_column_div av-zero-column-padding  '     ><p>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-23skohl-6c52c966dc265316d937e02214f6676d\">\n#top .av-special-heading.av-23skohl-6c52c966dc265316d937e02214f6676d{\npadding-bottom:10px;\ncolor:#ffffff;\nfont-size:28px;\n}\nbody .av-special-heading.av-23skohl-6c52c966dc265316d937e02214f6676d .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n#top #wrap_all .av-special-heading.av-23skohl-6c52c966dc265316d937e02214f6676d .av-special-heading-tag{\nfont-size:28px;\n}\n.av-special-heading.av-23skohl-6c52c966dc265316d937e02214f6676d .special-heading-inner-border{\nborder-color:#ffffff;\n}\n.av-special-heading.av-23skohl-6c52c966dc265316d937e02214f6676d .av-subheading{\nfont-size:15px;\n}\n\n@media only screen and (min-width: 480px) and (max-width: 767px){ \n#top #wrap_all .av-special-heading.av-23skohl-6c52c966dc265316d937e02214f6676d .av-special-heading-tag{\nfont-size:0.8em;\n}\n}\n\n@media only screen and (max-width: 479px){ \n#top #wrap_all .av-special-heading.av-23skohl-6c52c966dc265316d937e02214f6676d .av-special-heading-tag{\nfont-size:0.8em;\n}\n}\n<\/style>\n<div  class='av-special-heading av-23skohl-6c52c966dc265316d937e02214f6676d av-special-heading-h3 custom-color-heading blockquote modern-quote modern-centered  avia-builder-el-103  el_before_av_textblock  avia-builder-el-first  av-inherit-size'><h3 class='av-special-heading-tag '  itemprop=\"headline\"  >Autres fonctions de L-mobile service pour un processus de service num\u00e9rique et efficace dans le service administratif et le service technique sur le terrain<\/h3><div class='av_custom_color av-subheading av-subheading_below'><p>D\u00e9couvrez d&#8217;autres points forts de notre logiciel Field Service Management pour optimiser et num\u00e9riser votre service client<\/p>\n<\/div><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-1kj2z21-5170b49002cf8479b98d43e519aa7f3f\">\n#top .av_textblock_section.av-1kj2z21-5170b49002cf8479b98d43e519aa7f3f .avia_textblock{\ncolor:#ffffff;\n}\n<\/style>\n<section  class='av_textblock_section av-1kj2z21-5170b49002cf8479b98d43e519aa7f3f '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock av_inherit_color'  itemprop=\"text\" ><p>L-mobile service est une <strong>solution compl\u00e8te qui prend en charge vos processus de service<\/strong>. En cons\u00e9quence, vous et votre \u00e9quipe de service disposez, en plus d&#8217;une solution de <strong>service \u00e0 distance<\/strong> via la r\u00e9alit\u00e9 augment\u00e9e, <strong>d&#8217;autres fonctions<\/strong> qui permettent de r\u00e9aliser un Field Service Management efficace. De la <strong>gestion sans support papier des ordres<\/strong> \u00e0 la <strong>planification optimis\u00e9e des itin\u00e9raires et des interventions<\/strong> au moyen du <strong>tableau de planification num\u00e9rique<\/strong>, en passant par <strong>l&#8217;application Field Service mobile<\/strong> pour votre service technique sur le terrain, d\u00e9couvrez les points forts de notre logiciel Field Service Management.<\/p>\n<\/div><\/section><\/p><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-1964bmh-197e3cc0de12e7bc7e9984c91b5a6ac7\">\n.flex_column.av-1964bmh-197e3cc0de12e7bc7e9984c91b5a6ac7{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div  class='flex_column av-1964bmh-197e3cc0de12e7bc7e9984c91b5a6ac7 av_one_full  avia-builder-el-105  el_after_av_one_full  avia-builder-el-last  first flex_column_div av-zero-column-padding  column-top-margin'     ><div id='av-masonry-2' class='av-masonry av-k88i7t-0da39ee360753891315b0e19c4c4ed50 noHover av-fixed-size av-large-gap av-hover-overlay-bluronhover av-masonry-animation- av-masonry-col-4 av-caption-always av-caption-style-overlay av-masonry-entries av-orientation-landscape-large lmmf' data-post_id=\"97371\"><div class=\"av-masonry-container isotope av-js-disabled\"><div class='av-masonry-entry isotope-item av-masonry-item-no-image '><\/div><a href=\"https:\/\/l-mobile.com\/fr\/solutions-et-services\/field-service-management\/logiciel-affectation-field-service\/\"  id='av-masonry-2-item-97385' data-av-masonry-item='97385' class='av-masonry-entry isotope-item post-97385 page type-page status-publish has-post-thumbnail hentry funktion_erp-alphaplan-fr funktion_erp-ax-fr funktion_erp-independant-de-lerp funktion_erp-independant-de-erp funktion_erp-infor-com-fr funktion_erp-ms-dynamics-fr funktion_erp-proalpha-fr funktion_erp-sage-ol-fr funktion_erp-sap-fr funktion_erp-sap-business-one-fr funktion-field-service-management funktion_paket-sales-et-service funktion_paket-sales-pro-fr funktion_paket-service-fr funktion_paket-service-pro-fr software_spezifikation-alphaplan-fr software_spezifikation-business-one-fr software_spezifikation-field-service-management-fr software_spezifikation-field-service-management-fr-fr software_spezifikation-gestion-des-interventions-de-service software_spezifikation-infor-com-fr software_spezifikation-infranet-fr software_spezifikation-logiciel software_spezifikation-logiciel-de-deploiement-de-services-en-ligne software_spezifikation-microsoft-dynamics-365-business-central-fr software_spezifikation-microsoft-dynamics-nav-fr software_spezifikation-ms-dynamics-fr software_spezifikation-nav-fr software_spezifikation-proalpha-fr software_spezifikation-recu-de-service-en-ligne software_spezifikation-sage-100-fr software_spezifikation-sap-fr software_spezifikation-service-4-0-fr  av-masonry-item-with-image' title=\"servicetechniker-mit-digitaler-checkliste\"   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='av-inner-masonry-sizer'><\/div><figure class='av-inner-masonry main_color'><div class=\"av-masonry-outerimage-container\"><div class='av-masonry-image-container' style=\"background-image: url(https:\/\/l-mobile.com\/wp-content\/uploads\/2026\/04\/servicetechniker-mit-digitaler-checkliste-705x397.jpg);\"  title=\"servicetechniker-mit-digitaler-checkliste\" ><\/div><\/div><figcaption class='av-inner-masonry-content site-background'><div class='av-inner-masonry-content-pos'><div class='av-inner-masonry-content-pos-content'><div class='avia-arrow'><\/div><h3 class='av-masonry-entry-title entry-title '  itemprop=\"headline\" >Application Field Service mobile<\/h3><\/div><\/div><\/figcaption><\/figure><\/a><!--end av-masonry entry--><a href=\"https:\/\/l-mobile.com\/fr\/solutions-et-services\/field-service-management\/creer-listes-controle\/\"  id='av-masonry-2-item-116375' data-av-masonry-item='116375' class='av-masonry-entry isotope-item post-116375 page type-page status-publish has-post-thumbnail hentry funktion_erp-alphaplan-fr funktion_erp-ax-fr funktion_erp-independant-de-lerp funktion_erp-independant-de-erp funktion_erp-infor-com-fr funktion_erp-ms-dynamics-fr funktion_erp-proalpha-fr funktion_erp-sage-ol-fr funktion_erp-sap-fr funktion_erp-sap-business-one-fr funktion-field-service-management funktion_paket-sales-et-service funktion_paket-service-fr funktion_paket-service-pro-fr software_spezifikation-alphaplan-fr software_spezifikation-business-one-fr software_spezifikation-field-service-management-fr software_spezifikation-field-service-management-fr-fr software_spezifikation-formulaires-dynamiques software_spezifikation-gestion-des-interventions-de-service software_spezifikation-infor-com-fr software_spezifikation-infranet-fr software_spezifikation-listes-de-controle software_spezifikation-logiciel software_spezifikation-microsoft-dynamics-365-business-central-fr software_spezifikation-microsoft-dynamics-nav-fr software_spezifikation-ms-dynamics-fr software_spezifikation-nav-fr software_spezifikation-proalpha-fr software_spezifikation-recu-de-service-en-ligne software_spezifikation-sage-100-fr software_spezifikation-sap-fr software_spezifikation-service-4-0-fr  av-masonry-item-with-image' title=\"lmobile-digitale-checklisten-servicetechniker-im-einsatz\"   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='av-inner-masonry-sizer'><\/div><figure class='av-inner-masonry main_color'><div class=\"av-masonry-outerimage-container\"><div class='av-masonry-image-container' style=\"background-image: url(https:\/\/l-mobile.com\/wp-content\/uploads\/2023\/06\/lmobile-digitale-checklisten-servicetechniker-im-einsatz-705x353.jpg);\"  title=\"lmobile-digitale-checklisten-servicetechniker-im-einsatz\" ><\/div><\/div><figcaption class='av-inner-masonry-content site-background'><div class='av-inner-masonry-content-pos'><div class='av-inner-masonry-content-pos-content'><div class='avia-arrow'><\/div><h3 class='av-masonry-entry-title entry-title '  itemprop=\"headline\" >Listes de contr\u00f4le num\u00e9riques<\/h3><\/div><\/div><\/figcaption><\/figure><\/a><!--end av-masonry entry--><a href=\"https:\/\/l-mobile.com\/fr\/solutions-et-services\/field-service-management\/reporting-en-temps-reel\/\"  id='av-masonry-2-item-102141' data-av-masonry-item='102141' class='av-masonry-entry isotope-item post-102141 page type-page status-publish has-post-thumbnail hentry funktion_erp-alphaplan-fr funktion_erp-ax-fr funktion_erp-independant-de-lerp funktion_erp-independant-de-erp funktion_erp-infor-com-fr funktion_erp-ms-dynamics-fr funktion_erp-proalpha-fr funktion_erp-sage-ol-fr funktion_erp-sap-fr funktion_erp-sap-business-one-fr funktion-field-service-management funktion-field-service-management-reporting funktion_paket-sales-et-service funktion_paket-service-fr funktion_paket-service-pro-fr software_spezifikation-alphaplan-fr software_spezifikation-business-one-fr software_spezifikation-field-service-management-fr software_spezifikation-field-service-management-fr-fr software_spezifikation-gestion-des-interventions-de-service software_spezifikation-infor-com-fr software_spezifikation-infranet-fr software_spezifikation-logiciel software_spezifikation-microsoft-dynamics-365-business-central-fr software_spezifikation-microsoft-dynamics-nav-fr software_spezifikation-ms-dynamics-fr software_spezifikation-nav-fr software_spezifikation-prevision software_spezifikation-proalpha-fr software_spezifikation-reporting-fr software_spezifikation-sage-100-fr software_spezifikation-sap-fr software_spezifikation-service-4-0-fr software_spezifikation-tableau-de-bord-du-service  av-masonry-item-with-image' title=\"lmobile-reporting-field-service-kpi\"   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='av-inner-masonry-sizer'><\/div><figure class='av-inner-masonry main_color'><div class=\"av-masonry-outerimage-container\"><div class='av-masonry-image-container' style=\"background-image: url(https:\/\/l-mobile.com\/wp-content\/uploads\/2023\/06\/lmobile-reporting-field-service-kpi-705x353.jpg);\"  title=\"lmobile-reporting-field-service-kpi\" ><\/div><\/div><figcaption class='av-inner-masonry-content site-background'><div class='av-inner-masonry-content-pos'><div class='av-inner-masonry-content-pos-content'><div class='avia-arrow'><\/div><h3 class='av-masonry-entry-title entry-title '  itemprop=\"headline\" >Service de reporting en temps r\u00e9el<\/h3><\/div><\/div><\/figcaption><\/figure><\/a><!--end av-masonry entry--><a href=\"https:\/\/l-mobile.com\/fr\/solutions-et-services\/field-service-management\/traitement-des-commandes\/\"  id='av-masonry-2-item-116279' data-av-masonry-item='116279' class='av-masonry-entry isotope-item post-116279 page type-page status-publish has-post-thumbnail hentry funktion_erp-alphaplan-fr funktion_erp-ax-fr funktion_erp-independant-de-lerp funktion_erp-independant-de-erp funktion_erp-infor-com-fr funktion_erp-ms-dynamics-fr funktion_erp-proalpha-fr funktion_erp-sage-ol-fr funktion_erp-sap-fr funktion_erp-sap-business-one-fr funktion-field-service-management funktion_paket-sales-et-service funktion_paket-sales-pro-fr funktion_paket-service-fr funktion_paket-service-pro-fr software_spezifikation-alphaplan-fr software_spezifikation-business-one-fr software_spezifikation-field-service-management-fr software_spezifikation-field-service-management-fr-fr software_spezifikation-gestion-des-interventions-de-service software_spezifikation-infor-com-fr software_spezifikation-infranet-fr software_spezifikation-interventions-de-service software_spezifikation-logiciel software_spezifikation-microsoft-dynamics-365-business-central-fr software_spezifikation-microsoft-dynamics-nav-fr software_spezifikation-ms-dynamics-fr software_spezifikation-nav-fr software_spezifikation-ordre-de-service-mobile software_spezifikation-proalpha-fr software_spezifikation-sage-100-fr software_spezifikation-sap-fr software_spezifikation-service-4-0-fr  av-masonry-item-with-image' title=\"servicemitarbeiterin-im-innendienst-am-telefon\"   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='av-inner-masonry-sizer'><\/div><figure class='av-inner-masonry main_color'><div class=\"av-masonry-outerimage-container\"><div class='av-masonry-image-container' style=\"background-image: url(https:\/\/l-mobile.com\/wp-content\/uploads\/2026\/04\/servicemitarbeiterin-im-innendienst-am-telefon.jpg);\"  title=\"servicemitarbeiterin-im-innendienst-am-telefon\" ><\/div><\/div><figcaption class='av-inner-masonry-content site-background'><div class='av-inner-masonry-content-pos'><div class='av-inner-masonry-content-pos-content'><div class='avia-arrow'><\/div><h3 class='av-masonry-entry-title entry-title '  itemprop=\"headline\" >Traitement des commandes<\/h3><\/div><\/div><\/figcaption><\/figure><\/a><!--end av-masonry entry--><a href=\"https:\/\/l-mobile.com\/fr\/gestion-numerique-appareils\/\"  id='av-masonry-2-item-116333' data-av-masonry-item='116333' class='av-masonry-entry isotope-item post-116333 page type-page status-publish has-post-thumbnail hentry funktion_erp-alphaplan-fr funktion_erp-ax-fr funktion_erp-independant-de-lerp funktion_erp-independant-de-erp funktion_erp-infor-com-fr funktion_erp-ms-dynamics-fr funktion_erp-proalpha-fr funktion_erp-sage-ol-fr funktion_erp-sap-fr funktion_erp-sap-business-one-fr funktion-field-service-management software_spezifikation-alphaplan-fr software_spezifikation-business-one-fr software_spezifikation-equipement software_spezifikation-field-service-management-fr software_spezifikation-field-service-management-fr-fr software_spezifikation-gestion-des-interventions-de-service software_spezifikation-infor-com-fr software_spezifikation-infranet-fr software_spezifikation-logiciel software_spezifikation-microsoft-dynamics-365-business-central-fr software_spezifikation-microsoft-dynamics-nav-fr software_spezifikation-ms-dynamics-fr software_spezifikation-nav-fr software_spezifikation-proalpha-fr software_spezifikation-sage-100-fr software_spezifikation-sap-fr software_spezifikation-service-4-0-fr software_spezifikation-surveillance-des-appareils  av-masonry-item-with-image' title=\"Fonctions Field Service Management L-mobile Surveillance de l&#8217;\u00e9quipement et des appareils\"   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='av-inner-masonry-sizer'><\/div><figure class='av-inner-masonry main_color'><div class=\"av-masonry-outerimage-container\"><div class='av-masonry-image-container' style=\"background-image: url(https:\/\/l-mobile.com\/wp-content\/uploads\/2017\/08\/tielbild-705x353.jpg);\"  title=\"Fonctions Field Service Management L-mobile Surveillance de l&#8217;\u00e9quipement et des appareils\" ><\/div><\/div><figcaption class='av-inner-masonry-content site-background'><div class='av-inner-masonry-content-pos'><div class='av-inner-masonry-content-pos-content'><div class='avia-arrow'><\/div><h3 class='av-masonry-entry-title entry-title '  itemprop=\"headline\" >Gestion num\u00e9rique des appareils<\/h3><\/div><\/div><\/figcaption><\/figure><\/a><!--end av-masonry entry--><a href=\"https:\/\/l-mobile.com\/fr\/solutions-et-services\/field-service-management\/realite-augmentee-field-service-management\/\"  id='av-masonry-2-item-97371' data-av-masonry-item='97371' class='av-masonry-entry isotope-item post-97371 page type-page status-publish has-post-thumbnail hentry funktion_erp-alphaplan-fr funktion_erp-ax-fr funktion_erp-independant-de-lerp funktion_erp-independant-de-erp funktion_erp-infor-com-fr funktion_erp-ms-dynamics-fr funktion_erp-proalpha-fr funktion_erp-sage-ol-fr funktion_erp-sap-fr funktion_erp-sap-business-one-fr funktion-field-service-management funktion-field-service-management-realite-augmentee funktion_paket-sales-et-service funktion_paket-service-fr funktion_paket-service-pro-fr software_spezifikation-alphaplan-fr software_spezifikation-business-one-fr software_spezifikation-field-service-management-fr software_spezifikation-field-service-management-fr-fr software_spezifikation-gestion-des-interventions-de-service software_spezifikation-infor-com-fr software_spezifikation-infranet-fr software_spezifikation-logiciel software_spezifikation-logiciel-de-deploiement-de-services-en-ligne software_spezifikation-microsoft-dynamics-365-business-central-fr software_spezifikation-microsoft-dynamics-nav-fr software_spezifikation-ms-dynamics-fr software_spezifikation-nav-fr software_spezifikation-proalpha-fr software_spezifikation-realite-augmentee software_spezifikation-recu-de-service-en-ligne software_spezifikation-sage-100-fr software_spezifikation-sap-fr software_spezifikation-service-4-0-fr software_spezifikation-support-augmente  av-masonry-item-with-image' title=\"lmobile-augmented-reality-remote-service\"   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='av-inner-masonry-sizer'><\/div><figure class='av-inner-masonry main_color'><div class=\"av-masonry-outerimage-container\"><div class='av-masonry-image-container' style=\"background-image: url(https:\/\/l-mobile.com\/wp-content\/uploads\/2023\/06\/lmobile-augmented-reality-remote-service-705x353.jpg);\"  title=\"lmobile-augmented-reality-remote-service\" ><\/div><\/div><figcaption class='av-inner-masonry-content site-background'><div class='av-inner-masonry-content-pos'><div class='av-inner-masonry-content-pos-content'><div class='avia-arrow'><\/div><h3 class='av-masonry-entry-title entry-title '  itemprop=\"headline\" >Service \u00e0 distance avec r\u00e9alit\u00e9 augment\u00e9e<\/h3><\/div><\/div><\/figcaption><\/figure><\/a><!--end av-masonry entry--><a href=\"https:\/\/l-mobile.com\/fr\/solutions-et-services\/field-service-management\/logiciel-planification-interventions-techniciens\/\"  id='av-masonry-2-item-97382' data-av-masonry-item='97382' class='av-masonry-entry isotope-item post-97382 page type-page status-publish has-post-thumbnail hentry funktion_erp-alphaplan-fr funktion_erp-ax-fr funktion_erp-independant-de-lerp funktion_erp-independant-de-erp funktion_erp-infor-com-fr funktion_erp-ms-dynamics-fr funktion_erp-proalpha-fr funktion_erp-sage-ol-fr funktion_erp-sap-fr funktion_erp-sap-business-one-fr funktion-field-service-management funktion_paket-sales-et-service funktion_paket-service-pro-fr software_spezifikation-alphaplan-fr software_spezifikation-business-one-fr software_spezifikation-field-service-management-fr software_spezifikation-field-service-management-fr-fr software_spezifikation-gestion-des-interventions-de-service software_spezifikation-infor-com-fr software_spezifikation-infranet-fr software_spezifikation-logiciel software_spezifikation-microsoft-dynamics-365-business-central-fr software_spezifikation-microsoft-dynamics-nav-fr software_spezifikation-ms-dynamics-fr software_spezifikation-nav-fr software_spezifikation-planification-des-interventions software_spezifikation-planification-des-interventions-des-techniciens-de-service software_spezifikation-planification-graphique-des-interventions software_spezifikation-proalpha-fr software_spezifikation-sage-100-fr software_spezifikation-sap-fr software_spezifikation-service-4-0-fr  av-masonry-item-with-image' title=\"disponent-digitale-plantafel\"   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='av-inner-masonry-sizer'><\/div><figure class='av-inner-masonry main_color'><div class=\"av-masonry-outerimage-container\"><div class='av-masonry-image-container' style=\"background-image: url(https:\/\/l-mobile.com\/wp-content\/uploads\/2025\/12\/disponent-digitale-plantafel-705x397.jpg);\"  title=\"disponent-digitale-plantafel\" ><\/div><\/div><figcaption class='av-inner-masonry-content site-background'><div class='av-inner-masonry-content-pos'><div class='av-inner-masonry-content-pos-content'><div class='avia-arrow'><\/div><h3 class='av-masonry-entry-title entry-title '  itemprop=\"headline\" >Planification des interventions avec le tableau de planification num\u00e9rique<\/h3><\/div><\/div><\/figcaption><\/figure><\/a><!--end av-masonry entry--><a href=\"https:\/\/l-mobile.com\/fr\/solutions-et-services\/field-service-management\/gestion-donnees-de-base\/\"  id='av-masonry-2-item-116297' data-av-masonry-item='116297' class='av-masonry-entry isotope-item post-116297 page type-page status-publish has-post-thumbnail hentry funktion_erp-alphaplan-fr funktion_erp-ax-fr funktion_erp-independant-de-lerp funktion_erp-independant-de-erp funktion_erp-infor-com-fr funktion_erp-ms-dynamics-fr funktion_erp-proalpha-fr funktion_erp-sage-ol-fr funktion_erp-sap-fr funktion_erp-sap-business-one-fr funktion-field-service-management funktion_paket-sales-fr funktion_paket-sales-et-service funktion_paket-sales-pro-fr funktion_paket-service-fr funktion_paket-service-pro-fr software_spezifikation-alphaplan-fr software_spezifikation-business-one-fr software_spezifikation-crm-fr software_spezifikation-field-service-management-fr software_spezifikation-field-service-management-fr-fr software_spezifikation-gestion-des-clients software_spezifikation-gestion-des-clients-fr software_spezifikation-gestion-des-interventions-de-service software_spezifikation-infor-com-fr software_spezifikation-infranet-fr software_spezifikation-logiciel software_spezifikation-microsoft-dynamics-365-business-central-fr software_spezifikation-microsoft-dynamics-nav-fr software_spezifikation-ms-dynamics-fr software_spezifikation-nav-fr software_spezifikation-proalpha-fr software_spezifikation-sage-100-fr software_spezifikation-sap-fr software_spezifikation-service-4-0-fr software_spezifikation-systeme-crm  av-masonry-item-with-image' title=\"lmobile-service-stammdatenmanagement\"   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='av-inner-masonry-sizer'><\/div><figure class='av-inner-masonry main_color'><div class=\"av-masonry-outerimage-container\"><div class='av-masonry-image-container' style=\"background-image: url(https:\/\/l-mobile.com\/wp-content\/uploads\/2023\/06\/lmobile-service-stammdatenmanagement-705x353.jpg);\"  title=\"lmobile-service-stammdatenmanagement\" ><\/div><\/div><figcaption class='av-inner-masonry-content site-background'><div class='av-inner-masonry-content-pos'><div class='av-inner-masonry-content-pos-content'><div class='avia-arrow'><\/div><h3 class='av-masonry-entry-title entry-title '  itemprop=\"headline\" >Gestion des donn\u00e9es de base<\/h3><\/div><\/div><\/figcaption><\/figure><\/a><!--end av-masonry entry--><\/div><\/div><\/div>\n\n","protected":false},"excerpt":{"rendered":"<p>Avec la fonction de service \u00e0 distance, le logiciel Field Service Management L-mobile service offre une possibilit\u00e9 innovante d&#8217;am\u00e9liorer la qualit\u00e9 de votre service client et d&#8217;optimiser votre taux de r\u00e9paration d\u00e8s la premi\u00e8re intervention. Avec la solution d&#8217;int\u00e9gration de la r\u00e9alit\u00e9 augment\u00e9e, vos techniciens prennent contact avec un expert. Les interventions de service peuvent ainsi \u00eatre trait\u00e9es sans erreur, la productivit\u00e9 des techniciens de service augmente et le temps et les frais de d\u00e9placement sont consid\u00e9rablement r\u00e9duits. <\/p>\n","protected":false},"author":17,"featured_media":122157,"parent":97346,"menu_order":5,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"content-type":"","footnotes":""},"funktion_hauptseite":[],"funktion_paket":[1215,1213,1216],"hr_abteilung":[],"software_spezifikation":[4138,4128,4130,4131,4132,4126,4139,4134,4145,3877,3875,4135,4136,4137,4146,4144,4129,4127,4133,4147],"class_list":["post-97371","page","type-page","status-publish","has-post-thumbnail","hentry","funktion_erp-alphaplan-fr","funktion_erp-ax-fr","funktion_erp-independant-de-lerp","funktion_erp-independant-de-erp","funktion_erp-infor-com-fr","funktion_erp-ms-dynamics-fr","funktion_erp-proalpha-fr","funktion_erp-sage-ol-fr","funktion_erp-sap-fr","funktion_erp-sap-business-one-fr","funktion-field-service-management","funktion-field-service-management-realite-augmentee","funktion_paket-sales-et-service","funktion_paket-service-fr","funktion_paket-service-pro-fr","software_spezifikation-alphaplan-fr","software_spezifikation-business-one-fr","software_spezifikation-field-service-management-fr","software_spezifikation-field-service-management-fr-fr","software_spezifikation-gestion-des-interventions-de-service","software_spezifikation-infor-com-fr","software_spezifikation-infranet-fr","software_spezifikation-logiciel","software_spezifikation-logiciel-de-deploiement-de-services-en-ligne","software_spezifikation-microsoft-dynamics-365-business-central-fr","software_spezifikation-microsoft-dynamics-nav-fr","software_spezifikation-ms-dynamics-fr","software_spezifikation-nav-fr","software_spezifikation-proalpha-fr","software_spezifikation-realite-augmentee","software_spezifikation-recu-de-service-en-ligne","software_spezifikation-sage-100-fr","software_spezifikation-sap-fr","software_spezifikation-service-4-0-fr","software_spezifikation-support-augmente"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.6 (Yoast SEO v26.6) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Service \u00e0 distance avec la r\u00e9alit\u00e9 augment\u00e9e et L-mobile service<\/title>\n<meta name=\"description\" content=\"Augmenter la qualit\u00e9 de service et faire des \u00e9conomies de temps en int\u00e9grant la r\u00e9alit\u00e9 augment\u00e9e pour le service \u00e0 distance dans le service client\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/l-mobile.com\/fr\/solutions-et-services\/field-service-management\/realite-augmentee-field-service-management\/\" \/>\n<meta property=\"og:locale\" content=\"fr_FR\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Service \u00e0 distance avec r\u00e9alit\u00e9 augment\u00e9e\" \/>\n<meta property=\"og:description\" content=\"Avec la fonction de service \u00e0 distance, le logiciel Field Service Management L-mobile service offre une possibilit\u00e9 innovante d&#039;am\u00e9liorer la qualit\u00e9 de votre service client et d&#039;optimiser votre taux de r\u00e9paration d\u00e8s la premi\u00e8re intervention. 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