{"id":115552,"date":"2023-02-13T10:52:07","date_gmt":"2023-02-13T09:52:07","guid":{"rendered":"https:\/\/l-mobile.com\/?page_id=115552"},"modified":"2025-07-08T11:41:45","modified_gmt":"2025-07-08T09:41:45","slug":"customer-support","status":"publish","type":"page","link":"https:\/\/l-mobile.com\/en\/customer-support\/","title":{"rendered":"Customer Support"},"content":{"rendered":"<div id='av_section_1'  class='avia-section av-99h1b80-1b340d3c88704994c73371c5eada66e3 main_color avia-section-default avia-no-border-styling  avia-builder-el-0  el_before_av_section  avia-builder-el-first  avia-bg-style-scroll container_wrap fullsize'  ><div class='container av-section-cont-open' ><main  role=\"main\" itemprop=\"mainContentOfPage\"  class='template-page content  av-content-full alpha units'><div class='post-entry post-entry-type-page post-entry-115552'><div class='entry-content-wrapper clearfix'>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-8tyc55c-5692671d0feb1f4d47dbc371cb0f5b56\">\n.flex_column.av-8tyc55c-5692671d0feb1f4d47dbc371cb0f5b56{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n<\/style>\n<div  class='flex_column av-8tyc55c-5692671d0feb1f4d47dbc371cb0f5b56 av_one_full  avia-builder-el-1  avia-builder-el-no-sibling  lmsfsf first flex_column_div av-zero-column-padding  '     ><style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-8nhs89c-19891f7c1e7336474a432955952d4f1f\">\n#top .av-special-heading.av-8nhs89c-19891f7c1e7336474a432955952d4f1f{\npadding-bottom:10px;\n}\nbody .av-special-heading.av-8nhs89c-19891f7c1e7336474a432955952d4f1f .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n.av-special-heading.av-8nhs89c-19891f7c1e7336474a432955952d4f1f .av-subheading{\nfont-size:15px;\n}\n<\/style>\n<div  class='av-special-heading av-8nhs89c-19891f7c1e7336474a432955952d4f1f av-special-heading-h1 blockquote modern-quote modern-centered  avia-builder-el-2  avia-builder-el-no-sibling  av-linked-heading'><h1 class='av-special-heading-tag '  itemprop=\"headline\"  >Welcome to our support team! We will be happy to help you in any way we can.<\/h1><div class='av-subheading av-subheading_below'><p>Our technical Customer Support for your questions about technical issues, bug reports or user questions about product features<\/p>\n<\/div><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div><\/div>\n\n<\/div><\/div><\/main><!-- close content main element --><\/div><\/div><div id='av_section_2'  class='avia-section av-82i4v9s-ff72973a552c3ff6aa0762243ca6343c main_color avia-section-default avia-no-border-styling  avia-builder-el-3  el_after_av_section  avia-builder-el-last  avia-bg-style-scroll container_wrap fullsize'  ><div class='container av-section-cont-open' ><div class='template-page content  av-content-full alpha units'><div class='post-entry post-entry-type-page post-entry-115552'><div class='entry-content-wrapper clearfix'>\n<div class='flex_column_table av-7qukp9s-c90e177ad58015d8e3ce2c21f7c2110f sc-av_one_half av-break-at-tablet-flextable av-equal-height-column-flextable'>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-7qukp9s-c90e177ad58015d8e3ce2c21f7c2110f\">\n#top .flex_column_table.av-equal-height-column-flextable.av-7qukp9s-c90e177ad58015d8e3ce2c21f7c2110f{\nmargin-top:0px;\nmargin-bottom:0px;\n}\n.flex_column.av-7qukp9s-c90e177ad58015d8e3ce2c21f7c2110f{\nborder-radius:0px 0px 0px 0px;\npadding:0px 0px 0px 0px;\n}\n\n@media only screen and (min-width: 480px) and (max-width: 767px){ \n#top .flex_column_table.av-equal-height-column-flextable.av-7qukp9s-c90e177ad58015d8e3ce2c21f7c2110f{\nmargin-bottom:25px;\n}\n}\n\n@media only screen and (max-width: 479px){ \n#top .flex_column_table.av-equal-height-column-flextable.av-7qukp9s-c90e177ad58015d8e3ce2c21f7c2110f{\nmargin-bottom:25px;\n}\n.flex_column.av-7qukp9s-c90e177ad58015d8e3ce2c21f7c2110f{\npadding:0 0 50px 0;\n}\n}\n<\/style>\n<div  class='flex_column av-7qukp9s-c90e177ad58015d8e3ce2c21f7c2110f av_one_half  avia-builder-el-4  el_before_av_one_half  avia-builder-el-first  first av-break-at-tablet flex_column_table_cell av-equal-height-column av-align-top av-zero-column-padding  '     ><p>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-756ozyo-df01f4a9655539d8064ca48b8dbebe6f\">\n#top .av-special-heading.av-756ozyo-df01f4a9655539d8064ca48b8dbebe6f{\npadding-bottom:10px;\n}\nbody .av-special-heading.av-756ozyo-df01f4a9655539d8064ca48b8dbebe6f .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n.av-special-heading.av-756ozyo-df01f4a9655539d8064ca48b8dbebe6f .av-subheading{\nfont-size:15px;\n}\n<\/style>\n<div  class='av-special-heading av-756ozyo-df01f4a9655539d8064ca48b8dbebe6f av-special-heading-h2 blockquote modern-quote modern-centered  avia-builder-el-5  el_before_av_hr  avia-builder-el-first  lmh2 av-linked-heading'><h2 class='av-special-heading-tag '  itemprop=\"headline\"  >Customer Support Portal<\/h2><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-6ssrbv4-f8b1e986bda60bad548aea1866edc595\">\n#top .hr.hr-invisible.av-6ssrbv4-f8b1e986bda60bad548aea1866edc595{\nheight:35px;\n}\n<\/style>\n<div  class='hr av-6ssrbv4-f8b1e986bda60bad548aea1866edc595 hr-invisible  avia-builder-el-6  el_after_av_heading  el_before_av_icon_box '><span class='hr-inner '><span class=\"hr-inner-style\"><\/span><\/span><\/div><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-65megpc-43e528b6ebf5beeda8a64fec2141de20\">\n.iconbox.av-65megpc-43e528b6ebf5beeda8a64fec2141de20 .iconbox_icon{\nbackground-color:#ffffff;\nborder:1px solid #0099d0;\ncolor:#0099d0;\n}\n.iconbox.av-65megpc-43e528b6ebf5beeda8a64fec2141de20 .iconbox_icon.avia-svg-icon svg:first-child{\nfill:#0099d0;\nstroke:#0099d0;\n}\n<\/style>\n<article  class='iconbox iconbox_top av-65megpc-43e528b6ebf5beeda8a64fec2141de20  avia-builder-el-7  el_after_av_hr  avia-builder-el-last  lmiblo main_color'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class=\"iconbox_content\"><header class=\"entry-content-header\" aria-label=\"Icon: Customer Support\"><div class='iconbox_icon heading-color avia-iconfont avia-font-flaticon_l-mobile_solutions_iconfont_2025' data-av_icon='\uf12a' data-av_iconfont='flaticon_l-mobile_solutions_iconfont_2025'  ><\/div><h3 class='iconbox_content_title '  itemprop=\"headline\" >Customer Support<\/h3><\/header><div class='iconbox_content_container '  itemprop=\"text\" ><p>You are not yet registered as a customer in our new Customer Support Portal? Please send your registration request to <a href=\"mailto:support@l-mobile.atlassian.net?subject=Zugangsdaten Customer Support Portal\">Customer Support Registration<\/a>.<\/p>\n<p>Have you already received your login details to our Customer Support Portal from us? Then please log in to our Help Center under this link to create your support ticket:<\/p>\n<p><div  class='avia-button-wrap av-5lk5ir4-390ddf259adc52fda07f78a1564aa18c-wrap avia-button-right  avia-builder-el-8  el_before_av_hr  avia-builder-el-first '><a href='https:\/\/l-mobile.atlassian.net\/servicedesk\/customer\/portals'  class='avia-button av-5lk5ir4-390ddf259adc52fda07f78a1564aa18c av-link-btn avia-icon_select-yes-left-icon avia-size-medium avia-position-right avia-color-theme-color'  target=\"_blank\"  rel=\"noopener noreferrer\"  aria-label=\"Customer Support Portal\"><span class='avia_button_icon avia_button_icon_left avia-iconfont avia-font-entypo-fontello' data-av_icon='\ue805' data-av_iconfont='entypo-fontello' ><\/span><span class='avia_iconbox_title' >Customer Support Portal<\/span><\/a><\/div><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-5e58w9c-7c2076492f77077d8d6612833c7e86e4\">\n#top 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.flex_column_table.av-equal-height-column-flextable.av-4wkpz68-bae17aa3493466f603eb3c89d116f757{\nmargin-bottom:25px;\n}\n}\n\n@media only screen and (max-width: 479px){ \n#top .flex_column_table.av-equal-height-column-flextable.av-4wkpz68-bae17aa3493466f603eb3c89d116f757{\nmargin-bottom:25px;\n}\n}\n<\/style>\n<div  class='flex_column av-4wkpz68-bae17aa3493466f603eb3c89d116f757 av_one_half  avia-builder-el-10  el_after_av_one_half  el_before_av_one_half  av-break-at-tablet flex_column_table_cell av-equal-height-column av-align-top av-zero-column-padding  '     ><p>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-4l4d5lc-9ba212e68f7197c00123851dda1cc7ba\">\n#top .av-special-heading.av-4l4d5lc-9ba212e68f7197c00123851dda1cc7ba{\npadding-bottom:10px;\n}\nbody .av-special-heading.av-4l4d5lc-9ba212e68f7197c00123851dda1cc7ba .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n.av-special-heading.av-4l4d5lc-9ba212e68f7197c00123851dda1cc7ba .av-subheading{\nfont-size:15px;\n}\n<\/style>\n<div  class='av-special-heading av-4l4d5lc-9ba212e68f7197c00123851dda1cc7ba av-special-heading-h2 blockquote modern-quote modern-centered  avia-builder-el-11  el_before_av_hr  avia-builder-el-first  lmh2 av-linked-heading'><h2 class='av-special-heading-tag '  itemprop=\"headline\"  >Customer Support helpline<\/h2><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-42aev1s-4b0fa01f3c70850b2c3fdd400b329adb\">\n#top .hr.hr-invisible.av-42aev1s-4b0fa01f3c70850b2c3fdd400b329adb{\nheight:35px;\n}\n<\/style>\n<div  class='hr av-42aev1s-4b0fa01f3c70850b2c3fdd400b329adb hr-invisible  avia-builder-el-12  el_after_av_heading  el_before_av_icon_box '><span class='hr-inner '><span class=\"hr-inner-style\"><\/span><\/span><\/div><br \/>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-3cf2hg0-865ead69ff344722a6ac1c64376cb2a4\">\n.iconbox.av-3cf2hg0-865ead69ff344722a6ac1c64376cb2a4 .iconbox_icon{\nbackground-color:#ffffff;\nborder:1px solid #0099d0;\ncolor:#0099d0;\n}\n.iconbox.av-3cf2hg0-865ead69ff344722a6ac1c64376cb2a4 .iconbox_icon.avia-svg-icon svg:first-child{\nfill:#0099d0;\nstroke:#0099d0;\n}\n<\/style>\n<article  class='iconbox iconbox_top av-3cf2hg0-865ead69ff344722a6ac1c64376cb2a4  avia-builder-el-13  el_after_av_hr  avia-builder-el-last  main_color'  itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class=\"iconbox_content\"><header class=\"entry-content-header\" aria-label=\"Icon: Customer Support\"><div class='iconbox_icon heading-color avia-iconfont avia-font-entypo-fontello' data-av_icon='\ue83c' data-av_iconfont='entypo-fontello'  ><\/div><h3 class='iconbox_content_title '  itemprop=\"headline\" >Customer Support<\/h3><\/header><div class='iconbox_content_container '  itemprop=\"text\" ><p>Would you like support over the phone?<br \/>\n<strong><a href=\"tel:+49719393122300\">+49 (0) 7193 93 12-2300<\/a><\/strong><\/p>\n<p>Monday to Friday<\/p>\n<p>8 a.m. to midday<br \/>\n1 p.m. to 5 p.m.<\/p>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-32lppww-bdc21926cf08d5e445be2c2e14e0de12\">\n#top .hr.hr-invisible.av-32lppww-bdc21926cf08d5e445be2c2e14e0de12{\nheight:10px;\n}\n<\/style>\n<div  class='hr av-32lppww-bdc21926cf08d5e445be2c2e14e0de12 hr-invisible  avia-builder-el-14  avia-builder-el-no-sibling '><span class='hr-inner '><span class=\"hr-inner-style\"><\/span><\/span><\/div>\n<\/div><\/div><footer class=\"entry-footer\"><\/footer><\/article><\/p><\/div><\/div><!--close column table wrapper. Autoclose: 1 --><div  class='flex_column av-2pg3e6o-ae3f00a176601b3ec18eb77015112bfd av_one_half  avia-builder-el-15  el_after_av_one_half  el_before_av_one_half  first av-break-at-tablet flex_column_div  column-top-margin'     ><\/div><div  class='flex_column av-7s3ej4-73a79eb5297a5890a89f1ae418e0082c av_one_half  avia-builder-el-16  el_after_av_one_half  el_before_av_hr  av-break-at-tablet flex_column_div  column-top-margin'     ><style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-1pfyq8g-afada3959e9c0a70afbbce3c7bfd70ff\">\n.av_promobox.av-1pfyq8g-afada3959e9c0a70afbbce3c7bfd70ff{\ncolor:#565656;\nbackground-color:#fffffff;\n}\n<\/style>\n<div  class='av_promobox av-1pfyq8g-afada3959e9c0a70afbbce3c7bfd70ff avia-button-yes  avia-builder-el-17  avia-builder-el-no-sibling  lmibpb'><div class='avia-promocontent'><p>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-1ch4qsw-31b19e353fe6931fe1b2c7bbc49e9ff0\">\n.av_font_icon.av-1ch4qsw-31b19e353fe6931fe1b2c7bbc49e9ff0{\ncolor:#009acd;\nborder-color:#009acd;\n}\n.avia-svg-icon.av-1ch4qsw-31b19e353fe6931fe1b2c7bbc49e9ff0 svg:first-child{\nstroke:#009acd;\nfill:#009acd;\n}\n.av_font_icon.av-1ch4qsw-31b19e353fe6931fe1b2c7bbc49e9ff0 .av-icon-char{\nfont-size:20px;\nline-height:20px;\nwidth:20px;\n}\n<\/style>\n<span  class='av_font_icon av-1ch4qsw-31b19e353fe6931fe1b2c7bbc49e9ff0 avia_animate_when_visible av-icon-style-border avia-icon-pos-left avia-iconfont avia-font-entypo-fontello avia-icon-animate'><span class='av-icon-char' data-av_icon='\ue81c' data-av_iconfont='entypo-fontello' aria-hidden=\"true\" ><\/span><\/span> If you have a general question about a price or a product, you can find the appropriate form here.<\/p>\n<\/div><div  class='avia-button-wrap av-1pfyq8g-e6dff493061b5220712e1ac1dd6b7b31-wrap avia-button-right  lmibpb'><a href='https:\/\/l-mobile.com\/en\/interactive\/contact\/'  class='avia-button av-1pfyq8g-e6dff493061b5220712e1ac1dd6b7b31 av-link-btn avia-icon_select-no avia-size-large avia-position-right avia-color-theme-color'   aria-label=\"Contact\"><span class='avia_iconbox_title' >Contact<\/span><\/a><\/div><\/div><\/div>\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-j9ky5s-b416c2c95267eefee622a94def72cb58\">\n#top .hr.hr-invisible.av-j9ky5s-b416c2c95267eefee622a94def72cb58{\nheight:50px;\n}\n<\/style>\n<div  class='hr av-j9ky5s-b416c2c95267eefee622a94def72cb58 hr-invisible  avia-builder-el-19  el_after_av_one_half  avia-builder-el-last '><span class='hr-inner '><span class=\"hr-inner-style\"><\/span><\/span><\/div>\n\n","protected":false},"excerpt":{"rendered":"<p>Do you have technical questions about our products or do you need support in the application or administration of our software?<\/p>\n","protected":false},"author":2,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"content-type":"","footnotes":""},"funktion_hauptseite":[],"funktion_paket":[],"hr_abteilung":[],"software_spezifikation":[],"class_list":["post-115552","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v26.6 (Yoast SEO v26.6) - 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