Digital Field Service Management | Customer Management Made Easy
In the future, would you like to optimally manage all your master data such as customer data, locations, and systems, as well as your customers’ machines? A customer relationship management (CRM) system makes this easy. Because customer data is collected together and organized in the CRM, all employees have a clear overview of relevant customer data such as branch of industry, turnover, and contact address. The customer database can also store information such as when the last contact with the customer was made and what repairs or maintenance services were already carried out.
A CRM lets you keep close track of your customer relationships so you’re better able to look after customer needs. In addition, our CRM for Field Service easily integrates with your ERP system or is available as a standalone solution. Any successful digital service process depends on a customer management system, which acts as a central basis for all the departments in a service organization (service management, scheduling, technicians, office).